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“Great Airport Hotel” 4 of 5 stars
Review of Holiday Inn Express Toronto - Airport Area

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Holiday Inn Express Toronto - Airport Area
2.5 of 5 Hotel   |   5585 Ambler Drive | (Hwy 401 & Dixie Rd), Mississauga, Ontario L4W3Z1, Canada   |  
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Ranked #34 of 59 Hotels in Mississauga
Regina, Canada
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
47 helpful votes 47 helpful votes
“Great Airport Hotel”
4 of 5 stars Reviewed July 15, 2013

I stayed at this hotel in July of 2013 for a one night stay when we arrived late into Toronto Pearson Airport. Although this hotel might not look like much from the outside, it was a perfect hotel for a short stay. The rooms were very clean and comfortable. The front desk staff was very helpful in pointing us to a place where we could grab a late evening bite to eat (Kelsey's - a 5 minute walk) and provided us with a 10% discount at the restaurant. And the rate at this hotel was certainly very affordable especially considering it included a hot breakfast.

The hotel is about a 5 - 10 minute drive from the airport and is quite easy to find. Parking is free and readily available.

The hotel is not a place you would want to stay for a longer period if you wish to have rooms set up for business or a pool. However, for a quick stay, I could not foresee a better hotel.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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180 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
London, Canada
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 15, 2013

The rate was not bad for the area and it was just a one night stay for us. Nothing fancy but good access and parking was free.There were a number of restaurants close by with less than a 1km drive. Area seemed clean and safe.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Toronto - Airport Area, responded to this review, August 1, 2013
Dear GCGraham,

Thank you for your feedback regarding your recent visit at our hotel. I truly apologize for the not up to par experience you had during you stay with us. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually. Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,

Janice A
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracebridge, Canada
Top Contributor
112 reviews 112 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed July 10, 2013

In Mississauga for business and had to make last minute reservations. No issues in making reservations for that evening nor was an early check-in so I could start doing some work from the room. Free internet and fast hook up. Had suite with king size bed, desk and fridge. A little dated but nice and clean and well kept. Staff at front were excellent for any of my needs. At night, I heard a few planes overhead, but obviously near airport and I didn't let it bother me. Great free breakfast included and clearly a hotel that has lots of business people and families stay. Did a workout in the 2nd floor exercise room which was nice. Price was under $100.00 for one night, which is great for an HI. Just a few minutes from Hwy 401 in Mississauga. No issues here, would stay again if in town.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tillsonburg, Canada
Top Contributor
128 reviews 128 reviews
35 hotel reviews
Reviews in 58 cities Reviews in 58 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 30, 2013

Stayed here overnight before going away. Gentleman on desk was very helpful and knowledgeable. rooms were good however coffee pot still had stale teabags in it. Other than that no issues. Shuttle to airport was on time with a pleasant driver.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
84 helpful votes 84 helpful votes
2 of 5 stars Reviewed June 24, 2013

Stayed overnight in this very average hotel, very surprising for a Holiday Inn Express Chains of hotels. It is a kind of a hotel that make you depress and you will forget about it as soon as you sit in the shuttle for the airport.
First of all, it is situated in some dreary lackluster business area just next to some auto dealership, no nearby restaurants or good eating places.
It is confined to only two floors!, and the layout is a maze, good luck finding your room back after a visit out.
Very basic sort of a area for breakfast in the morning. We booked a King Executive room, there was nothing regal, very basic room, with one recliner chair and a desk. Bed was ok, but not very comfortable. The A/C noise was very disturbing and walls are so thin, you can hear everything around your room. No water bottles in the fridge, but we were provided 2 bottles at the check in with a old granola bar!
Every thing about the hotel, in form of building, service and experience is all comes to one word ...dreary.
Not planning to stay again here, but if you are looking for a very basic budget overnight stay, you may give it a try.

Room Tip: Try ground floor, may be you find it slightly better
See more room tips
  • Stayed June 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Toronto - Airport Area, responded to this review, July 15, 2013
Dear Brad J,

Thank you for sharing your experience with us. The feedback we receive from our valued guests, like you, enables us to improve and continually provide the best experience possible.

I am sorry to hear that you didn't find our hotel including the location to your liking and the service your received fell below your expectations. I would like to offer our sincerest apologies for any inconvenience and dissatisfaction these aspects have caused you.

We are hospitality professionals who pride ourselves on delivering world class experience. For that reason, the comments are troubling and will certainly be looked into. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. Thank you again for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 4, 2013

We chose this hotel as it was close to the airport. The staff was nice and helped us with transportation and advise on what to do in certain situations.
Breakfast is ok and covers almost any breakfast wishes.
The only drawback we can think of is the distance from the center of Toronto. If you are going there by taxi, it will cost you around $55-60 CAD. Note: Make sure to tell the driver, that it is the Holiday Inn EXPRESS in MISSISAUGA.
I will recommend this hotel for others. We returned after one week before we were heading for the airport to somewhere else.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Buffalo, New York, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 28, 2013

Shopping for good value for the expense, and willing to drive into city from airport area, we found this hotel to be a good option. Parking capacity was free and satisfactory, the front desk efficient, the room was attractively appointed and offered clean and properly functioning amenities, the included breakfast satisfactory. Unable to arrive at breakfast early, we found the area quite full of guests, but the staff was replenishing food items regularly.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Toronto - Airport Area

Address: 5585 Ambler Drive | (Hwy 401 & Dixie Rd), Mississauga, Ontario L4W3Z1, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
Ranked #34 of 59 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Toronto - Airport Area 2.5*
Number of rooms: 128
Official Description (provided by the hotel):
We are proud to announce that we are now a 100% smoke free property Whether traveling on business or pleasure you know you have made the smart choice when you stay at the Holiday Inn Express Toronto Airport Area Mississauga hotel Mississauga 's Holiday Inn Express Toronto Airport Area is on the cutting edge of style, comfort & amenitiesLocated off Hwy 401 minutes from Toronto's Pearson International Airport the Holiday Inn Express Toronto Airport Area Mississauga hotel is in close proximity to Square One, Hershey Centre, Ice Land Sports Complex, Playdium, Mississauga Living Art Centre, International Centre, Panasonic, Pepsi, GE and many more attractions and businessesFor convenience the Holiday Inn Express Toronto Airport Area hotel in Mississauga offers Free 24-Hr Airport Shuttle service to and from Toronto's Pearson International Airport For airport pick up call the hotel directly and let us know you have arrivedTo discover all of our great complimentary features; High Speed Wireless Internet, Local Calls etc & great rates keep clicking through this site you might just be pleasantly surprisedSee you soon! ... more   less 
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Also Known As:
Holiday Inn Express Toronto - Airport Area Hotel Mississauga
Holiday Inn Mississauga
Holiday Inn Express Mississauga
Mississauga Holiday Inn
Holiday Inn Express Toronto - Airport Area Mississauga, Ontario

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