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“Great service!” 4 of 5 stars
Review of Holiday Inn Mississauga Toronto West

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Holiday Inn Mississauga Toronto West
3.0 of 5 Hotel   |   100 Britannia Road East, Mississauga, Ontario L4Z 2G1, Canada   |  
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Ranked #29 of 59 Hotels in Mississauga
Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Great service!”
4 of 5 stars Reviewed November 25, 2013

I stayed here on a business trip with some co-workers. When we checked in, the front desk clerk pointed out to me that my co-worker had reserved a corporate rate that was quite a bit less than my rate. She asked if we worked for the same company and changed my rate. I would never had known if she had not brought it to my attention! I would come back just because of the service. All of the staff was friendly, the rooms were clean and the breakfast was great.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarfraz K, General Manager at Holiday Inn Mississauga Toronto West, responded to this review, November 26, 2013
Dear Bruce,

Thank you for taking the time to give us your valued feedback. It gives us great pleasure to read that you enjoyed your stay. We look forward to welcome you back.
Sincerely,

Sarfraz Khan

Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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115 reviews from our community

Traveler rating
    49
    34
    21
    6
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
  • German first
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English first
dallas
Senior Contributor
23 reviews 23 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 2, 2013

I checked in Sunday night and John at the front desk was awesome. He was friendly and happy...his attitude actually re-energized me after a full day of traveling. The hotel has a great charm and is incredibly clean. I stayed for three nights and every staff member I met along the way had a pleasant smile and greeting for me. The bed and sheets were so comfortable, my room was spotless! I slept really well!! Be sure to book meetings through Justyna and have Imad cook everything for you. They are an incredible team!! Gord, the GM, will always be walking around, checking in on all his guests to make sure everyone is comfortable. It's like a little family in this hotel, I'll be back as soon as I can! Thanks so much for a home away from home this week!!

Room Tip: The 6th floor is their executive floor but you've got to have status with the IHGRewards club. T...
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lyndhurst, Ohio
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 8, 2013

Stayed here in August with my folks for a trip to Toronto. Excellent deal via Priceline.com for two nights. This was my third time overall staying at this property (if memory serves me right), and it does not disappoint.

Conveniently located off the 401, while it isn't near any major tourist attractions, it is near both the highway and the airport, plus it is near a lot of offices (which is probably why I am usually able to get a good deal here on weekends).

Rooms were clean, service was good. Staff was friendly. Nothing overall stood out about this hotel, good or bad. Reason it gets an excellent review is mainly due to the uneventful stay, and good service.

Only downside would be location if you stay here hoping to be near the attractions in Toronto, as the traffic on the 401 can be terrible, even on weekends.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 4, 2013

I stayed at this property for one night night and had a pleasant stay. The staff was very nice. Te property itself is excellent. The staff upgraded my room due to Hotel Guest Memebr.

Overall it is a good experinece with this facility and its location is excellent , specialy if you are travelling on 401

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, United Kingdom
Top Contributor
51 reviews 51 reviews
19 hotel reviews
Reviews in 36 cities Reviews in 36 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed August 21, 2013

We stayed over here as a group booking for a family wedding. The hotel is a long way from downtown Toronto and the highways and interstates around Toronto have the worst congestion I have ever experienced (worse than LA and NY). the reception staff were fine and our suite on the third floor clean and the beds very comfy. One of our party however had a suite on the 6th floor that smelt of smoke, was quite dark and felt in need of an upgrade. The sheets also had a bloodstain which is unacceptable and sheets that are stained should be discarded. Breakfast was not included and the buffet or hot breakfast was very limited and not worth the money. You can get Starbucks coffee at the bar and there is a small shop area for purchasing frozen food as there is a microwave in each room. But at a 100 dollars a night for 3 adults it was good value.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mississauga Toronto West, responded to this review, September 11, 2013
Dear arizona71,

Thanks for taking the time to contribute your feedback, we are always eager to find out our guests opinion. We are happy to read that you like our hotel staff service. However, we are sorry one of your companions did not receive consistently good accommodations during their stay with us. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Thank you for your valued feedback. We will ensure your comments are passed onto our team who always strive to ensure our guests expectations are always exceeded.

Sincerely,

Zelyn N
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 23, 2013

I just completed a stay at this hotel. The hotel itself is clearly very old. They have done a good job trying to update it where they can but some things like the elevator and the ceiling in our room are clearly showing their age. However, all of the staff that I came in contact with were incredibly nice and helpful. They did have an airport shuttle to get us to and from the airport which was a nice amenity.

The rooms themselves were large and quite comfortable. It had a decent size mini-fridge and microwave which was fantastic! The closet was somewhat small but it didn't have a negative impact on our stay and is probably the reason that the room felt as spacious as it did. The WiFi internet was really slow at .65/.11 mbps download/upload speeds.

The hotel did have a pool, restaurant, & bar; none of which I had the opportunity to enjoy.

Room Tip: Lower floors are better considering how slow the elevator was.
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Mississauga Toronto West, responded to this review, August 12, 2013
Dear Drewby,

Thank you very much for sharing your experience with us. We value your comments as they help us to improve our services and surpass the very high standards of service our guests expect.

I am disappointed to hear that we have left you with a less than memorable experience. I sincerely apologize for you didn't find our hotel to your liking. We always aim to provide the highest level of service and deliver the best accommodation and we deeply regret that we were not able to exceed or at least meet your expectations on this occasion.

The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Dhan M
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Top Contributor
119 reviews 119 reviews
47 hotel reviews
Reviews in 64 cities Reviews in 64 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed July 9, 2013 via mobile

We stayed at this property for two nights and had a pleasant stay. The staff was very nice. Te property itself is not updated, but it did not hinder our use of the property. Our room smelled like cigarette smoke at times, despite the fat that this property in no-smoking. The continental breakfast needs more variety. it is one of the poorest selections we have ever seen in ages. A la carte breakfast was over priced, even after using a $5/pp less coupon. The a la carte breakfast itself was very good and service exceptional, but not for the price.

Stayed July 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Mississauga Toronto West

Address: 100 Britannia Road East, Mississauga, Ontario L4Z 2G1, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #29 of 59 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Mississauga Toronto West 3*
Number of rooms: 138
Official Description (provided by the hotel):
Our Mississauga Toronto West Hotel's Location is Ideal The Holiday Inn Mississauga Toronto West is ideally located in the heart of Mississauga's business district and close to area attractions in Mississauga, Ontario. Our award-winning hotel's personal and friendly service sets us apart from other Mississauga hotels. Savvy business travelers appreciate our free shuttle to the Toronto airport. Our hotel features 1,800 sq. ft. of space for corporate meetings or events. We're located near companies like ADP Inc., AMEC Inc., Bridgestone/Firestone, Dupont, General Electric, Oracle and many more. Leisure guests choose our West Toronto hotel's location for easy access to Square One, Dixie Outlet, and Sherway Gardens. Catch an event at the Hershey Centre, Iceland Centre, Playdium, the Living Arts Centre, or visit Canada's Wonderland and Wild Water Kingdom; they're easy to get to since we're just off Highway 401 in Mississauga, Ontario. Few West Toronto hotels can match our amenities. You can enjoy dining at our restaurant, relax in the lounge or workout in the well-equipped fitness centre. There's free high-speed Internet access in all our comfortable rooms. Whether in Mississauga and West Toronto on business or leisure, our Holiday Inn hotel will make your stay a pleasure. ... more   less 
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Also Known As:
Holiday Inn Mississauga Toronto West Hotel Mississauga
Mississauga Holiday Inn
Holiday Inn Mississauga Toronto West Ontario

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