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“Close to the Airport, Clean and Attractive” 4 of 5 stars
Review of Hilton Garden Inn Toronto Airport

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Hilton Garden Inn Toronto Airport
3.0 of 5 Hotel   |   3311 Caroga Drive, Mississauga, Ontario L4V 1A3, Canada   |  
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Park/Stay Getaway
Ranked #8 of 58 hotels in Mississauga
Mount Vernon, Maine
Top Contributor
147 reviews 147 reviews
43 hotel reviews
Reviews in 79 cities Reviews in 79 cities
52 helpful votes 52 helpful votes
“Close to the Airport, Clean and Attractive”
4 of 5 stars Reviewed April 12, 2013

I stayed at this Hilton Garden Inn recently for one night, basically a quick in and out. The front desk did a good job both checking me in upon arrival and arranging for a cab the next morning. The room was spotless and comfortable. I had a good dinner from Room Service. I would definitely stay here again, if and when I have another short business trip to Toronto.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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378 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Barrie, Canada
Top Contributor
83 reviews 83 reviews
32 hotel reviews
Reviews in 26 cities Reviews in 26 cities
303 helpful votes 303 helpful votes
5 of 5 stars Reviewed April 8, 2013

Stayed for the Park and Fly 29 Mar 2013.
Said it before and I'll probably say it again,...
If you're leaving from Pearson early in the morning, there is no better Park and Fly deal than the Hilton Garden Inn Toronto Airport Hotel.
Drive yourself into underground parking, easy check in with excellent staff, dining in the building, lovely pool, and a great, clean, comfortable room. Wake up call on time and the shuttle is waiting at the door. Need more?
Yes, only thing missing is a little coffee bar and muffin for those folks running out the door at 4am, think about it management, it'd be a welcome addition.
For the price of the room including park yourself underground parking, and free quick shuttle each way, this property is a bargain!
Cheers
Paul

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milani P, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this review, April 10, 2013
Thank you for your great response on Trip Advisor in regards to your recent stay at Hilton Garden Inn Toronto Airport.
We are thrilled to hear that you had a wonderful stay and that our Park, Stay and Getaway Package was perfect before your trip!
I will be sure to share your great idea in regards to the breakfast to go with our Executive Chef.

Thank you once again for choosing Hilton Garden Inn Toronto Airport, we look forward to welcoming you back very soon!

Sincerely,


Milani Patel
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seattle, Washington
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 3, 2013

Staff just over the top to help me--even when I got in late. No complaints whatsoever. I keep going back year after year! Some particulars: Excellent front desk staff and sometimes can offer an awesome upgrade (might be just for diamond members--not sure). Simon at the bar is so friendly and poured me a glass even though he had just started to close. Scott at the front desk helped get a nice room on a high floor. Shuttle to airport is very reliable and one of the drivers is so funny--even at 5am--you have to love that!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milani P, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this review, April 5, 2013
Thank you very much for your wonderful feedback in regards to your recent stay at the Hilton Garden Inn Toronto Airport.

We are pleased to hear that you enjoyed your stay at our property and that our wonderful staff were able to take great care of you and deliver the service that you deserve.

We have shared your comments with Scott and Simon and have recognized their great efforts!

We are happy to know that the shuttle service was reliable and was a pleasant ride to and from the airport. Our staff do have a great sense of humour!

Thank you once again for your feedback. We look forward to welcoming you back very soon.

Kindest Regards,


Milani Patel
Front Office Manager
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Worcester, Massachusetts
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 2, 2013

We recently booked this hotel as a HS/College group attending a nearby competition. The hotel was very nice and well-maintained. The staff was pleasant and helpful. It's a little off the main road, but surrounded by other hotels (and lots of airport parking). In general, we would absolutely stay there again and recommend it to others.

Room Tip: All our rooms were on the 15th floor (top floor). There was no noise from the airport, the elevator...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 1, 2013

This facility was recommended by our travel agent, prior to a vacation flight to the Carribean.
Reservations for two rooms were made 3 months+ in advance. Hotel did mess up / mis-interpret the plan but with 'direction' from both the travel agent and myslef, got things right.
In the end...(upon check-in) all went fine.
Room: excellent..clean and quiet. Parking: underground!
Restaurant: pricey BUT tried room service (same price as eating in dining room) and fast.
Shuttle to / from airport: 10 minute ride

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 23, 2013

Room is nice. The bed was the most uncomfortable I have ever slept on in a Hilton property.. No shampoo in bathroom. Despite leaving shower on hot for 5-10 mins... No hot water. The heating system cycled on and off continually until I got out of bed and turned it off at 3.00am.
The waiter in the restaurant did not get my order correct and could not be tracked down once he had delivered the food. Only to appear when he wanted to give me the bill.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milani P, Front Office Manager at Hilton Garden Inn Toronto Airport, responded to this review, March 25, 2013
Gavin,

Thank you for staying with us and sharing your experience via TripAdvisor. Please accept our sincere apologies for the hassle and frustration the incidents with hot water and poor dining service have caused you.
We strive to make every guests' stay pleasant and we regret this was not your impression. We have shared your comments with our team and we will use them as we work to improve the quality of stay we provide for our current and future guests.
We hope to have another chance to show you the level of hospitality you deserve should you return to our area in the future.

Thank you,


Milani Patel
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Copenhagen, Denmark
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 23, 2013 via mobile

This is a pretty new Hilton Garden Inn and it was fine Nothing special but also nothing that was terrible. If you have business to conduct in the area, or if you have a layover at Pearson, it is a good choice.
There is a free shuttle from the airport to the hotel, though some reported having to wait a very long time for it.
Other than that, you will need a car to get to anything at all. The hotel has underground parking which costs (I believe) about 10.00/ day.

Don't stay here if you are looking for nightlife or anything exciting. This is about 30 kilometers outside the downtown area.
The gym was a but small, but adequate and the breakfast was good, though pricey. There is a Tim Horton's around the corner where you can grab a coffee and English muffin for under 5 bucks.

Would definitely stay again. The price was pretty good too.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Toronto Airport

Address: 3311 Caroga Drive, Mississauga, Ontario L4V 1A3, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Mississauga
#7 Family Hotel in Mississauga
#11 Business Hotel in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Toronto Airport 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Toronto Airport is built "green" from the ground up, and the first new build hotel in Canada to be accredited with LEED certification. The hotel is located just minutes from Pearson International Airport, major corporate offices, and Toronto's largest convention centres, including the International Centre, Toronto Congress Centre and Mississauga Convention Centre. Restaurants, shopping, major attractions and sporting facilities are just a short drive from the Hilton Garden Inn, including Vaughan Mills Shopping Centre, Woodbine Slots and Racetrack, the Hershey Centre and the Powerade Centre. ... more   less 
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Also Known As:
Hilton Garden Inn Toronto Airport Hotel Mississauga
Hilton Garden Inn Mississauga
Hilton Garden Inn Toronto Airport Mississauga, Ontario

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