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“Great hotel with everything you need for stayover” 4 of 5 stars
Review of Park Inn by Radisson, Toronto Airport West

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Park Inn by Radisson, Toronto Airport West
3.5 of 5 Hotel   |   175 Derry Road, Toronto Airport West, Mississauga, Ontario L5T 2Z7, Canada   |  
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Ranked #51 of 59 Hotels in Mississauga
Ontario
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
“Great hotel with everything you need for stayover”
4 of 5 stars Reviewed 1 week ago

We used the Radisson for the stay/ park/ fly feature. For $200 for the night we had a smoking suite with 11 days parking. This included a very effiencent shuttle! Staff was very friendly and welcoming. The bed was the best I have ever slept on. Yes you can hear the planes overhead but we just turned the fan on to drown out the noise. The bathroom fan was a bit noisy and the toilet flushed very slow but the room, although lightly worn, was pristine.

Stayed December 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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63 reviews from our community

Traveler rating
    10
    7
    8
    10
    28
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20
10
Solo
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25
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Montreal, Canada
1 review
3 of 5 stars Reviewed 1 week ago

This is a Park In by Radisson, the hotel is very nice and I had a wonderful room, staff is ok, but no chef during my stay, so nothing to eat at the hotel, when you work all day you are tired , it would have been nice to eat at the hotel. Noise during breakfast, not good in the morning, fresh paint in the elevator during the day, the hotel should do that during the night and then close the elevator. This hotel could be a pearl. I think it just need better management. I learned that it just changed ownership, so it may be that .

  • Stayed December 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Radisson Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonton, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This feels exactly like the Park Inn hotels in India. Really nice place, marble bathroom, huge, comfortable bed, with down comforter. No bed bugs!
Great sitting room. Couldn't figure out the electric fireplace but didn't bother to ask. Nice touch.
Staff were very pleasant. Booked through Club Carlson to get the points!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 2 weeks ago

please stay away from this hotel, nothing works in the hotel. The front-end staff kept me waiting for 10-12mins chatting with each others. No functioning restaurant The bar is like a dead zone. I was upgraded been an elite member of Club carlson but was unable to sleep throughout the night 'cos of noise from some guest discussing by my room door entrance throughout the nite. The bedding is terrible, I was unable to sleep, I had pains all over my body. Please stay away from this hotel.

  • Stayed December 2014, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Radisson Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_ParkInn, Manager at Park Inn by Radisson, Toronto Airport West, responded to this review, 1 week ago
Dear Guest,

Please except our apologies, and thank you for taking the time to express your stay experience with us.

Your thoughts are valuable resource to our organization as we attempt to refine our service, your comments have been addressed with our team, and I can assure you that, our hotel is actively working to improve our service levels and your feedback is very important, and we apologies for the inconvenience this may have caused you.

We continue to be committed to provide you and all our guests with the highest standard of service. We look forward to your continued business at Park inn by Radisson.

Sincerely,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatchewan
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Myself and a co-worked was in the Mississauga are for business and we chose this hotel because it near where we needed to be and the photos on the internet made the hotel look nice. It was an absolute dump and we checked out and went to the Holiday Inn that was just down the street. We checked out about two hours after we checked in. That was the best choice we made! The following is what really ticked us off:

1. When we walked in, it did not smell clean. When we walked into the Holiday Inn, you noticed a big difference.

2. The guy working the front desk barely said two words to us when we checked in and simply handed us our room keys without any explanation of anything that the hotel has to offer.

3. The restaurant was shut down. Not mention to us when we checked in.

4. The pool and hot tub were shut down for some unknown reason. Again, no mention to us upon check in.

5. We got two rooms and each of our sleep number beds were broken and they would not fix them. We went for supper and we told them about the beds when we walked out. They said that somebody would fix them. We got back about 2 hours later and nothing had been fixed.

6. The elevator and hallways smelled like marijuana. Not burnt marijuana. It smelled like fresh unburned pot. Clearly somebody was dealing out of that place. Not surprising.

7. The place is in dire need of some upgrading. The photos on the internet make the place appear to be swanky and quite fancy. It may have been in it days, but not anymore.

Before leaving home, I read some reviews on this site and there were many negative ones. I am always skeptical of the reviews on here because many people are picky and whiny. We should have taken them to heart. The negative reviews were bang on!

Stay away from this place. There are many hotels in the area and they are all way newer and much nice (Hitlon, Holiday Inn, Fairfield Inn, etc.). Radisson should be ashamed that they even have their name associated with this dump!

Room Tip: Choose a different hotel.
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  • Stayed November 2014, traveled on business
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_ParkInn, Manager at Park Inn by Radisson, Toronto Airport West, responded to this review, 1 week ago
Dear Guest,

Thank you for your time to inform us, about your experience during your stay with us.

Please except our sincere apologies, your comments have been addressed with our team and managers. Our hotel is actively working to improve our service levels and your feedback is very important to us, and we apologies for the inconvenience this may have caused you.

We continue to be committed to provide you and all our guests with the highest standard of service. We look forward to your continued business with us.

Sincerely,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milton, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Gorgeous and comfortable room! Stayed in the King size business room. Wish we could have stayed longer but were just overnight after an event in the hotel! Would have liked more communication with the staff or in our room about amenities and food service and hours, but overall a good visit.

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_ParkInn, Manager at Park Inn by Radisson, Toronto Airport West, responded to this review, 1 week ago
Dear Guest,

Thank you for taking the time to inform us about your stay experience. We are thrilled to see that you enjoyed your stay with us.

On behalf of our entire staff at Park Inn by Radisson we thank you for your business and we hope to see you again when your travels bring you back to the area!


Sincerely,
Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago

We attempted to stay in this hotel, prior to a flight out of Toronto Airport. We checked in around 10pm. When we got to our room, we realized that many of the lights didn't work. We couldn't find the remote to inflate the sleep number bed. I wanted to call the front desk to find out where the remote was and to get the lights repaired, but apparently the hotel didn't put any phones in our room either. WE DIDN'T EVEN HAVE A SMOKE DETECTOR. The wires to connect it were just hanging from the ceiling bracket. I went downstairs to the front desk, and they offered me a different room. I went to check it out. It had 6 lamps in it. NONE of them had bulbs in them. The switches to turn the lamps on were also broken, so even if they had bulbs, I wouldn't have been able to turn them on anyhow. I went back to the front desk again, I told them that this was ridiculous and unacceptable. They offered to upgrade my room, however I was tired of dealing with these issues and I decided to take my business elsewhere. We asked for and received a refund, and left our hotel at 1030pm to find a different place to stay.

  • Stayed November 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Radisson Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
manager_ParkInn, Manager at Park Inn by Radisson, Toronto Airport West, responded to this review, 2 weeks ago
Dear Guest,

Thank you for taking the time to complete our guest satisfaction survey.

On behalf of our entire staff at Park Inn by Radisson we apologize for the concerns you shared about your experience during your stay with us, your comments about the guest room have been addressed with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.


Sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Inn by Radisson, Toronto Airport West

Address: 175 Derry Road, Toronto Airport West, Mississauga, Ontario L5T 2Z7, Canada
Phone Number:
Location: Canada > Ontario > Mississauga
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #51 of 59 Hotels in Mississauga
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Park Inn by Radisson, Toronto Airport West 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
All-Suite full service hotel, close to Toronto Airport and all major Hwys 401/403/407. Elegant accommodations including fireplace, living room area, many with Whirlpool Tubs. Beautiful restaurant/lounge on main floor. World class shopping minutes away including Square One and outlet stores. ... more   less 
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Also Known As:
Radisson Plaza Mississauga Toronto Airport Hotel Mississauga
Park Inn By Radisson, Toronto Airport West Mississauga, Ontario

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