Our family stayed at this hotel for a wedding. This was one of the worst stays we have ever had in our lives. First, at check in at 10 PM, rooms were not ready. When we were given a room, it was in use by another guest of the hotel. The second room was not cleaned.
On the day of the wedding, the elevator did not work. When we advised the front desk, they continually lied to us that a service person was on their way. The stairs were filthy, with broken glass and food.
On the day of the wedding, the bride's brother was stuck in the elevator when it did work. When he pressed the emergency call button, it did not go anywhere. By luck, he had cell phone service in the elevator, and called us. We informed the front desk, and they REFUSED TO CALL the fire department!! That is illegal!!
On the day of the wedding, another guest of the hotel who was clearly drunk was let into our uncle's room by the cleaning staff. We found him lying in our uncles bed in the afternoon. The hotel staff initially had one story about the incident, and then lied and had another story.
All in all, this is a terrible place to stay. I would not recommend anyone ever stay here. If you are holding a wedding at the attached hall, stay somewhere else for your piece of mind. The staff and the general manager of this hotel do not really care about service or taking care of their guests. On top of that, this is a franchise hotel. Although you can call Radisson, they are powerless in what they can do. Spread the word that this is not a place to stay in order to make the people that run this place realize how poorly they treat customers.
- Official Description (provided by the hotel):
- All-Suite full service hotel, close to Toronto Airport and all major Hwys 401/403/407. Elegant accommodations including fireplace, living room area, many with Whirlpool Tubs. Beautiful restaurant/lounge on main floor. World class shopping minutes away including Square One and outlet stores. ... more less
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- Also Known As:
- Radisson Plaza Mississauga Toronto Airport Hotel Mississauga
- Park Inn By Radisson, Toronto Airport West Mississauga, Ontario