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“Mediocre at best.” 3 of 5 stars
Review of Staybridge Suites London

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Staybridge Suites London
3.0 of 5 Hotel   |   824 Exeter Rd, London, Ontario N6E 1L5, Canada   |  
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Ranked #13 of 42 Hotels in London
Certificate of Excellence 2014
Portland, Oregon
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
“Mediocre at best.”
3 of 5 stars Reviewed June 27, 2012

Stayed three full weeks. The room smelled like a stale greyhound bus, the staff did try to fix it but it never really got better. The property is your basic "long stay suite" type place. The food in the lobby was usually not very good - although not terrible either. The staff kept propping open the back doors to smoke which bothered me because I don't like the idea of the back doors being accessible by just anyone at any time (they have key locks for a reason). The location is near a freeway but not near anything else in town (except other hotels). I can't stay don't stay here - just that if you do don't expect to be completely wowed. The price was decent though.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, July 30, 2012
Dear Valkraider,

Thank you for your candor and honesty in your review of your stay with us. Although we are always disappointed to hear that someone's stay was not to their satisfaction, we appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.

We hope that the many positive reviews posted on TripAdvisor would be a testament to our commitment to providing excellent service. Upon your next visit to the London area, we truly hope that you'll consider staying with us again.

Yours in Hospitality,
Kimberley
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272 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Toronto, Ontario, Canada
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 8, 2012

Stayed in 1 bedroom suite which was quite large and extremely clean. Each room had a separate heating and air conditioning unit along with a ceiling fan in the bedroom. Great location with each access to the highways, shopping, restaurants etc. Did not use the kitchen facilities as we stayed for one night. Complimentary breakfast was very adequate. Will stay again as we were very pleased and we paid a great price.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, July 30, 2012
Dear jandahender,

Thank you for taking a moment to post your review about the Staybridge Suites London. We appreciate you taking the time to leave a positive recommendation of our hotel.

I'm pleased to hear that you enjoyed your stay with us. Hopefully on your next visit, you'll be able to enjoy a bit more of what Staybridge has to offer....perhaps a lazy swim in our indoor heated pool or a vigouros workout in our Fitness Room?

We look forward to seeing you again on your next visit to the London area!

Yours in Hospitality,
Kimberley
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penticton
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 30, 2012

Recently stayed here for 8 nights, what a great surprise the staff were all great, but Valarie and Mark were unbelivable, the rooms are very nice, location great, with breakfasts and dinners were very good. On our next visit to London we will be staying at staybridge Suites, regards, Rick

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, July 30, 2012
Dear rick14,

Thank you for choosing the Staybridge Suites London to be your home away from home. I'm happy to hear that you enjoyed your stay with us and wanted to share your experience with others.
I'll be sure to pass along your comments to my Team with special mention to Valerie and Mark. Everyone works hard to ensure each guest has a positive experience with us so they'll be happy to know that their efforts didn't go unnoticed.

We look forward to seeing you on your next visit to London!

Yours in Hospitality,
Kimberley
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Ottawa, Canada
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
Reviews in 25 cities Reviews in 25 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed April 17, 2012

I stayed here for one night on business, and found it to be an excellent hotel. Very spacious and clean suite, with an excellent touch being the included dinner and breakfast. I did not need the fridge & microwave, but for a lengthier stay these would have been greatly appreciated. The price / value ratio is outstanding, and the reception staff were very friendly and efficient. The only slight issue I had was that the pillows were a bit soft for my liking, but that is really nitpicking. I would stay here agian without hesitation.

  • Stayed April 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, May 28, 2012
Dear shakkazulu,

Thank you for your positive feedback in regards to your recent stay at the Staybridge Suites London. We are pleased that you enjoyed our hotel services and your overall stay with us!

We look forward to welcoming you back on your next visit to the London area.

Yours in Hospitality,
Kimberley
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Toronto, Canada
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed April 14, 2012

My husband and I just got back from our stay at Staybridge Suites London. We often write reviews and wholeheartedly believe in being objective - neither pessimistic nor optimistic. Trying to stay as neutral as possible.

Having said that, the front desk staff were extremely courteous (April and Mark). But what we found was the hotel, in our experience, was understaffed. When you have a single front desk person taking on three roles overnight, in a very large hotel ... we think cost cutting has gone too far.

Room amenities were quite good but the bathroom a bit tight.

The overnight front desk person was also the person to be the one to bring you things you need (like toilet paper or towels) and is also the same person who would try to fix your TV problem. We noticed only one overnight person on duty. Talk about multi tasking for such a big hotel!!

Also, we could not order any movies in our room because there was some kind technical glitch. We were told they would have the TV repair person come up on the 2nd day of our stay - but they did not show up. We were later told, when we asked, that the TV repair person did not come to work this day. So again, the front desk person tried again to fix it ... but could not and so we were unable to watch any movies. Which for us honestly, was a BIG deal. Because it is very rare my husband and I have an opportunity to relax together and so we booked a hotel for a couple of days ... so we could get out and about ... and watch movies QUIETLY and alone in our room. To no avail.

Also there isn't that many regular chanels available in room either. Just the basics. So this really did not sit well either.

We also chose this hotel because of the reviews and because we thought how nice the complimentary breakfast and maybe occasional dinner would be if we needed it. We really don't want to complain, because it is complimentary and so you want to be extra kind and thankful. The day we arrived we had the dinner. The tables where you sit to eat were all dirty (unwiped), many with dishes and only one person who rarely came by to do anything in this eating area. We sat at a table the entire time, with two plates of half eaten burgers left by the previous guests and crumbs all over. Similar circumstances on other tables around us. A gal walked by two times, but never took the dishes or wiped the table. We also had the impression that she too, was super multi tasking in the kitchen (not sure if she was assisting the cook, was the cook, or just gathering items for the food station).

Also we found the drinking station not as clean as it should have been. Granted it was likely busy before we got there (supper time) ... but having been a waitress for years when I was younger, an occasional wipe down and check should be standard. So this was the last meal we had and chose rather to eat out.

Next, the cleaning of the rooms was not up to scratch in our opinion. There was a note for guests saying "The way cleaning is done in the hotel, was for the privacy and benefit of the guests that the cleaning was not done regularly and so the guests can save money". From our point of view (we are business owners also) it is being done again so that the hotel can save money and cut costs.

I personally would rather they stop giving the dinner, and clean more often and have more staff.

As we understood it, full cleaning of the room is done only once a week. Daily light housekeeping only. We noticed light housekeeping did not include changing the sheets and was basically tidying up a little.

All in all, the hotel is acceptable absolutely. The people at front desk are incredibly nice. BUT they have to improve service by hiring more staff. Absolutely.

Although the experience was okay, we likely won't stay here again. When visiting London we will try another hotel. Personally although the hotel is okay, we could not conceive that this could be the best London Ontario has to offer. We travel alot and have stayed in lots of hotels at this price point in Ontario. Some have been much better and others much worse. For us it is pretty average for a Big Box type hotel with a few disappointments.

  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Staybridge Suites London, responded to this review, May 23, 2012
Dear lovetripz,

Thank you for staying with us. it is unfortunate you did not enjoy your stay. I am deeply sorry for the problems encountered with the television. It is standard at all Staybridge Suites to have only weekly cleaning as we are an extended stay hotel. This is not so we can "cut costs". I sincerely hope you give us another chance and stay again.

Sincerely,

Katie J
Case Manager
IHGCare
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Montreal, Canada
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed March 27, 2012

If you are on a road trip, this hotel is perfect. its right on the exit of the highway, you get goog quality sleep, good breakfast, and you are off the next morning with refuelled batteries!

  • Stayed June 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, May 28, 2012
Dear Julie G,

Thank you for your positive review of the Staybridge Suites London! I'm happy to hear that you were pleased with your accommodations and wanted to share your experience with other Trip Advisor members.

We hope to continue to be your hotel of choice when visiting the London area!

Yours in Hospitality,
Kimberley
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 20 cities Reviews in 20 cities
63 helpful votes 63 helpful votes
4 of 5 stars Reviewed March 16, 2012

This facility provides a good place to stay. The facilities are very clean and quiet. Rooms are sufficient. We has a 1 bedroom suite with 2 double beds, kitchenette (stove top, microwave, dishwasher, large fridge), living room area, desk with WIFI and ethernet (cable provided), and bathroom. Hot breakfast was fine and they have a waffle maker. There is a small business centre and a movie room. There is also a small shop to purchase snacks, drinks, frozen foods for cooking in your suite. There is a fitness centre and pool though I did not visit these areas. The facility also hosts Friday night gatherings for those staying for a longer period of time. Housekeeping is available if you are there for a longer stay. The facility is easy to access off Hwy 401. There are restaurants close by for dining and you can order food in as well.

  • Stayed March 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bridgingthegap25, General Manager at Staybridge Suites London, responded to this review, April 19, 2012
Dear Jumpinaround,

Thank you for taking a moment to share your experience at the Styabridge Suites London with others. We not only appreciate you taking the time to leave a review of our hotel but also for choosing to stay with us on your visit to London.

I'm happy to hear that you were able to enjoy some of the many amenities we offer and found them to your satisfaction. Maybe next time you'll find the time to enjoy a lazy swim in our indoor pool or if you're the energetic type, a quick workout in our Fitness Room.

We hope to see you again on your future travels to the London area!

Yours in Hospitality,
Kimberley
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Staybridge Suites London

Address: 824 Exeter Rd, London, Ontario N6E 1L5, Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotel in London
#9 Business Hotel in London
#11 Family Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites London 3*
Number of rooms: 117
Official Description (provided by the hotel):
The Staybridge Suites London Ontario is a member of IHG Rewards & the IHG family of brands. Staybridge Suites is ideally located near highways 402 & 401 and is a short 15 minute drive from the London International Airport. Staybridge offers near proximity to White Oaks Mall, Budweiser Gardens, John Labatt Brewery, Western Fair Raceway & Casino, London Health Sciences Center (LHSC), Story Book Gardens, University of Western Ontario (UWO) & Fanshawe College. The hotel is within a few minutes drive to major corporations such as General Motors (GM), Magna, Cami, Toyota, 3M, London Life, Great West Life, Ministry Offices, General Dynamics, KPMG, Dr. Oetker, Arvin Sango and Samsung. Staybridge offers apartment like suites with all the conveniences of home to suit your extended stay or short term hotel needs. Our studio, one-bedroom and two-bedroom suites all offer fully-equipped kitchens including a dishwasher, full size fridge and stove top, free wired and wireless Internet and direct dial phone number with personalized voicemail. Other features include complimentary wireless internet throughout the hotel, Business Center, free guest laundry facilities, 24 hour fitness room, theater room, indoor heated pool, meeting space, outdoor BBQ and putting green, free hot/cold breakfast buffet & evening Social dinners Mon-Thurs evenings. ... more   less 
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Also Known As:
Staybridge Suites London Hotel London
London Staybridge Suites
Staybridge Suites London Ontario

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