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“was a decent stay until the morning of checkout” 3 of 5 stars
Review of Courtyard by Marriott London

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Courtyard by Marriott London
3.0 of 5 Hotel   |   864 Exeter Road, London, Ontario N6E1L5, Canada (Westminster)   |  
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Ranked #9 of 42 Hotels in London
Calgary, Canada
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“was a decent stay until the morning of checkout”
3 of 5 stars Reviewed November 6, 2013

the hotel looks newly renovated and looks great, the beds were comfy and the night staff were great at check in and at the bistro. had the bistro burger and it wasn't any better than a fast food burger (though A&W burgers are better) preformed and tastes like it. My colleagues and I asked if the Starbucks would be open for lattes in the morning as we were checking out at 5:45 to go to the airport; we were informed that all the staff (including the front desk staff) know how to make the Starbucks drinks 24 hours a day so we could just ask anyone (the girls at the front desk confirmed this with us as well). We were all really excited to enjoy a nice Starbucks before leaving the hotel.
The walls seemed a bit thin and I could hear the other rooms phone conversations, and music - I should also point out that the alarm clocks are via ipod and iphone 4S or older.
I came down at 5:20 to give myself enough time to enjoy an eggnog latte but Scott the front desk person said "no, it's closed but I put out coffee." When I asked him about what I was told he just looked at me like I had 2 heads and said no. My colleague came down as I was pouring myself a coffee and asked the same thing and Scott told her to ask Katey behind the Bistro counter - she then yelled back at Scott to make her the latte. When my colleague said it would be fine and that she didn't need one Scott turn and said "what did you want" in a very irritated tone. I still didn't get my latte and it seems like Scott could have used one also to perk up his inhospitable attitude.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, November 13, 2013
Dear Aublivious

Thank you for taking the time to review our hotel and pass along your experiences and I am delighted to hear that you had an easy and smooth check in. I am certainly disappointed by the lack of service from my morning staff offered and your experience falls way below our standards.

Please rest assured I will be investigate this matter to ensure that is does not happen again, we do pride ourselves on being able to offer Starbucks 24hrs a day.

I look forward to personally welcoming you back to our hotel soon.

Best Regards
Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    98
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    19
    9
    4
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
Petrolia, Canada
1 review
5 of 5 stars Reviewed November 6, 2013

Several families from my son's basketball team stayed at this hotel....the service was awesome... and the cleanliness was terrific too!! The hotel was so accomodating to the families, there were more teams staying at this location, and they opened up a breakfast to players and families....awesome!!! Will definitely recommend and stay there again!!

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, November 12, 2013
Dear Sarah S

Thank you for such an amazing review. I am so glad you enjoyed your stay with us and I hope your team had a successful tournament. I am delighted my team was able to accommodate all your needs and I appreciate your recommendation.

I hope to welcome you and your team back to our hotel during the next London tournament.

Best Regards
Tony Cowie
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Oshawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 31, 2013

stayed here twice, friendly, clean, quiet. Staff were so friendly. Will return here again. The rooms are large clean and very modern up to date. The beds are huge with lots room comfortable and relaxing. Over all the hotel was clean , bright, and a nice refreshing place to stay.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, November 12, 2013
Dear Drew521961

Thank you for taking the time to share your experiences about our hotel on Trip Advisor. I am delighted to hear that you enjoyed the large and modern feel to our guestrooms and that you felt relaxed during your stay.

I hope to welcome you back to our hotel soon.

Best Regards
Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
suffolk
2 reviews
5 of 5 stars Reviewed October 30, 2013

Once again we visit this wonderful hotel, very friendly staff, excellent services, what more can you say. The renovations are excellent and very tastefull. The spacious Lobby give privacy when needed for buisness via the Booths, Rooms clean, Tidy and very comfortable. Location is great for all local amenities. Can't fault this hotel at all. Will definately recommend to all friends and family when visiting London Ontario.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, November 12, 2013
Dear Ravenna10

I am delighted that you choose our hotel while visiting your family. Thank you for such an amazing review and taking the time to share this on Trip Advisor.

We are extremely proud of our NEW hotel and delighted our guests are enjoying the space. I look forward to welcoming you back to our hotel the next time you visit family.

Best Regards
Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wheatley, Canada
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 29, 2013

Recently stayed on a business trip- found the room was clean and quiet.
Only downside is that breakfast is limited and expensive. A friend and I each had oatmeal, a coffee and I had a yogurt too- and it was $20- yikes!
Otherwise, good value.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, November 12, 2013
Dear DebM3005

Thank you for taking the time to review our hotel on Trip Advisor and for choosing to stay at our Courtyard by Marriott hotel. I am delighted to hear that the guestroom met your needs for your recent business trip. I am sorry you found our Bistro menu to be limited however we do offer quarterly breakfast and Dinner specials.

I hope to welcome your back to our hotel during you next business trip to London.

Best Regards
Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
1 review
5 of 5 stars Reviewed October 20, 2013

The service was phenomenal, from the front desk to housekeeping! Very comfortable, all the amenities, clean and modern! I forgot my ipad the in the room, the hotel called me within 15 minutes and held it at the front desk for me. The news paper was waiting for me at the door in the morning and the lobby had lots of space to get some work done. I regret not having enough time to try the restaurant!

Room Tip: The suites are the rooms to go for!!
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  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, October 25, 2013
Dear HammedSiddiqui

Thank you for the amazing review and for taking the time to share on Trip Advisor. I am delighted to hear that you enjoyed your stay and that my team was able to get your iPad returned quickly.

Hopefully upon you return you will have chance to try our Bistro.

I look forward to welcoming you back to the Courtyard by Marriott London soon.
Best Regards

Tony Cowie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sault Ste. Marie, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 16, 2013

We enjoyed our stay at the Courtyard by Marriott. The receptionists were smiling and welcoming. The room was very clean and spacious. Very convenient location. Absolutely nothing bad to say about this place! We will definitely stay there again the next time we are in London and will recommend it to our friends.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, General Manager at Courtyard by Marriott London, responded to this review, October 25, 2013
Dear SooAnnJP

Thank you for taking the time to review our hotel on Trip Advisor and thank you for such an amazing review. I am delighted you choose to stay with us while travelling to London and that our team, location and space met all your needs.

I look forward to welcoming you back to the Courtyard by Marriott London soon.

Best Regards
Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott London

Address: 864 Exeter Road, London, Ontario N6E1L5, Canada
Location: Canada > Ontario > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in London
#7 Family Hotel in London
#8 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott London 3*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel in London, Ontario Boasts Convenient Location Well-appointed rooms and a friendly staff are waiting to welcome you to the Holiday Inn Hotel & Suites of London, Ontario. Our hotel's location near Highway 401 makes it easy to access downtown London, and we offer complimentary transport to London International Airport (YXU). London is an energetic city with many famous attractions, from the WesterFairRaceway to The Grand Theatre in the heart of downtown London, Ontario. Our hotel's guests can cheer for the London Knights hockey team at the John Labatt Centre, picnic at the Storybook Gardens or shop at White Oaks Mall, the largest shopping Centre in London. Our rooms are ideal for business travelers, and our hotel is located minutes from Victoria Hospital, London Health Sciences Centre, the University of Western Ontario, Siemens, 3M, Ford and the London Convention Centre. Lodging here also gives you easy access to our 2,000 sq. ft. of meeting space and 24-hour Business Centre. From the on-site restaurant to the free high-speed Internet access, we offer the amenities you need for your stay in London, Ontario. Our hotel rates include complimentary access to the 24-hour Fitness Centre, indoor, heated pool and whirlpool. Every room features comfortable bedding, a 25' TV and a spacious work area; rooms with Jacuzzi tubs and suites with living rooms, sofa beds and additional amenities also available. ... more   less 
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Also Known As:
Courtyard By Marriott London Ontario

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