We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“As expected for a Courtyard, one hiccup” 4 of 5 stars
Review of Courtyard by Marriott London

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save
You added Courtyard by Marriott London to your Saves list
Courtyard by Marriott London
3.0 of 5 Hotel   |   864 Exeter Road, London, Ontario N6E1L5, Canada (Westminster)   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #9 of 42 Hotels in London
Ontario
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“As expected for a Courtyard, one hiccup”
4 of 5 stars Reviewed February 4, 2013

Chose this hotel for an overnight stay due to an early Monday appointment in London. Location is great right off the highway. Arrived shortly after 4pm, more than one hour after the posted check-in time. The parking lot was virtually empty, yet when I checked in I was told by the front-desk clerk that she was not sure if my room was ready or not. I had to wait around the lobby while someone was dispatched upstairs to check and see if it was ready or not. Eventually someone came back and said yes indeed, it was ready and to go ahead up. I could understand if this was before the posted check-in time, but an hour after it?

The room itself was what you'd expect from the Courtyard chain - modern, clean. The room seemed a little stuffy when we first arrived but lowering the room temperature and turning on the fan seemed to help that.

Overall, a decent stay.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Courtyard by Marriott London, responded to this review, February 20, 2013
Hi Ohlradio
I would like to thank you for choosing to stay at our NEW Courtyard by Marriott and also for taking the time to review our hotel and provide me with valuable feedback to improve.

I am delighted to hear that you enjoyed our guestrooms and found them to meet the Courtyard experience; it is always good to hear that our amenities are meeting the guest expectations.

I am sorry to hear about the Hiccup at check-in, there should be no reason that your room was not ready at 4pm on Sunday. I will indeed discuss with my house-keeping and front desk departments.

I hope that you choose our hotel in any future travel to London.
Best Regards
Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

197 reviews from our community

Traveler rating
    98
    67
    19
    9
    4
See reviews for
49
45
8
68
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Any
English first
Newmarket, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 21, 2013 via mobile

Stayed at the Marriott for a hockey tournament and had a great stay. Newly renovated, this hotel was very nice. Rooms were spacious. Really liked the lobby/bistro/bar! Great place to mingle and the food was great...nice selection with some healthy options.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Courtyard by Marriott London, responded to this review, February 20, 2013
Hi Richard

Thank you for taking the time to review our NEW hotel on trip advisor. I am delighted that you and your team choose to stay at our location and that our amenities and guestroom met with your expectations and made your stay smooth and convenient.

I hope to see you and your team will choose our location again in the future.

Best Regards

Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed December 23, 2012

We booked at the Courtyard in London as we were travelling and needed a place to stay between families. We were able to book using our Marriott points, which was great. Check-in was seamless, maybe not the friendliest but adequate. When we arrived in our King room, I was impressed with the size of the room. The room was nicely decorated and it was very clean. The linens were great, a white duvet on the bed, a gel pillow and also a regular foam pillow. The towels were thick and appeared to be new.

The bathroom amenities were average. Paul Mitchell shampoo and conditioner is offered as well as body lotion. What I like is a hotel that offers a docking station for my iPhone and this one had that. I have to admit, I couldn't figure out how to use the alarm clock and had to arrange for a wake-up call. Instructions would have been helpful.

There is a small bar fridge, a coffee maker, and ironing board. There is a cafe in the lobby, which offers breakfast, lunch and dinner. They are open till 10:30 p.m. We did grab a sandwich before heading to our room but didn't have breakfast there.

It is very well located, close to the highway and close to a lot of restaurants and shopping.

Overall it was a good experience and I would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Courtyard by Marriott London, responded to this review, January 10, 2013
Hi Lori-Ann
Happy New Year! Thank you for taking the time to write about you stays at our Courtyard by Marriott Hotel and I am delighted to hear that you chose to stay with us while visiting family.

I am glad to hear that overall your stay was good and that you enjoy the new room design and amenities and I was even more delighted to hear that you will stay with us again. I am sorry however to hear that the check-in was not as friendly as hoped and you had some challenges with the alarm clock.

I do look forward to welcoming you back to our hotel in 2013.

Best Regards
Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2012

We visited with our son's hockey team and were pleasantly surprised. It was very clean and updated with very comfortable beds, a large tv and a mini fridge. I did not hear noise in the halls at night. Kids had fun in the small pool and the hotel gave us a room for our group to get together and have dinner. We ordered pizza from outside the hotel.

The lobby has plenty of seating with a large tv and several small ones several computers and a restaurant and a small snack area. The restaurant is open concept part of the lobby however there are also booths (with tvs). The food was good, with starbuck's coffee and a bar.
.
Complimentary breakfast in the morning finishes at 10 am. We missed it.

It's easy access from the 401 there are stores and a mall nearby and a Tim Horton's very close. It's about a 15 minute drive to the downtown.

Room Tip: 3rd floor was good
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tony C, Manager at Courtyard by Marriott London, responded to this review, December 17, 2012
Dear kid-budget
Thank you for taking the time to write a kind review of our new Courtyard by Marriott hotel. I am delighted that your team enjoyed their stay at our hotel and that we met all of your expectations.
The Bistro and new lobby design is one of the fundamental components of the Courtyard brand and I glad it worked for your team.
On behalf of all the staff at the hotel I looked forward to welcoming you and your team back soon.
Best Regards
Tony Cowie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barrie, ON
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed July 14, 2012

This hotel is under a MAJOR renovation. There was dust everywhere and machines, ie. ice cube, pulled out and just left in the middle of the hallway. In all fairness the room itself was okay, fairly clean and quiet. We had a fire alarm go off at approx. 12;10 am which was probably due to their electrical system from what I overheard. I unfortunately forgot some clothes behind and even though I called shortly after I got home they were never turned into the Lost & Found. I will think twice before I stay at any Holiday Inn in the future. This experience has left me filled with disappointment and regret.

  • Stayed July 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Courtyard by Marriott London, responded to this review, July 31, 2012
Dear Joanne R,

Thank you for sharing your feedback regarding your stay with us. I'm delighted you liked your room accommodation. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. Please accept my sincere apologies for the inconvenience the ongoing renovation and the unusual situation regarding the fire alarm caused you. I have taken note and wish to thank you for all your comments. These are of great importance to us and allow us to monitor and improve our service continually.

I truly appreciate you taking the time to share your feedback and we hope to have the honor of hosting you again in the future.

Sincerely,

Joel B
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed June 24, 2012

My husband and I do mini getaways every so often. We choose this hotel as it was suppost to offer in-door pool and restaurant. Upon check-in was when we were notified of the construction and the facilties were closed.
Late in the evening we asked if there was atleast a vending machine as room service was not available and where told to go next door to the other hotel !!
Not even a drinking glass in the room, only paper. Sure the rooms were clean, bed comfy (4 soft pillows) but it would have been nice to have been offered of a discount voucher of some sort for a future viist after the renovations are completed.
Think next time we are able to get away we will stay at the hotel next door....save ourselves the night time walk!!!

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Courtyard by Marriott London, responded to this review, July 24, 2012
Dear JClark_12,

Thank you for taking the time to complete a review on your stay. Please allow me to apologize for the inconvenience and negative impression you may have had with our facilities and the ongoing construction. Rest assured that your comments will be reviewed by our team and take actions accordingly. I sincerely hope that the next time you are in Ontario you will give our hotel another try.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
240 reviews 240 reviews
90 hotel reviews
Reviews in 65 cities Reviews in 65 cities
572 helpful votes 572 helpful votes
3 of 5 stars Reviewed June 23, 2012

I stayed here many times and would have normally given a better rating but the huge reno's are a negative probably until past end of August when it becomes a Marriot. Yes there is a small mention on the PC webpage but we never noticed ( should be in bold red) but it never said "NO restaurant" + no pool etc. Most of the time reno's might mean paint & wall paper but they are remodeling the entire ground floor and some guest floors as well.

I'd say for such a disruptive construction project of this level most places would have closed until completed so I think its a little bit deceptive on the website and if people knew more, they'd probably pass on a stay.

Needless to say after a long day driving I was looking fwd to the room service and the discouraged look on my face got me a $40 discount anyway. On the website it says ...."During the renovations our meeting rooms, swimming pool and fitness centre will be closed. The Holiday Inn will offer complimentary pass for Gold’s Gym and complimentary Grab & Go Breakfast"...no one ever mentioned that??

On a positive note my room was perfectly clean and other than no services it was a good stay. Staff were apologetic for the inconvenience's and excited for the move to Marriott so when the work is all done it will probably be a very nice place.....until then its essentially a Holiday Inn Express under construction without a pool and no breakfast so best pass until the works done is my recommendation. If you just want a room without food on site its ok but the rates should be slashed w/o asking or give everyone who makes a stay a 1500 pts PCR certificate for having to drive away for services.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie C, Manager at Courtyard by Marriott London, responded to this review, May 20, 2014
Thank you for writing a review of the Holiday Inn Hotel and Suites London
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Courtyard by Marriott London? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott London

Address: 864 Exeter Road, London, Ontario N6E1L5, Canada
Location: Canada > Ontario > London > Westminster
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in London
#7 Family Hotel in London
#8 Romantic Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott London 3*
Number of rooms: 120
Official Description (provided by the hotel):
Hotel in London, Ontario Boasts Convenient Location Well-appointed rooms and a friendly staff are waiting to welcome you to the Holiday Inn Hotel & Suites of London, Ontario. Our hotel's location near Highway 401 makes it easy to access downtown London, and we offer complimentary transport to London International Airport (YXU). London is an energetic city with many famous attractions, from the WesterFairRaceway to The Grand Theatre in the heart of downtown London, Ontario. Our hotel's guests can cheer for the London Knights hockey team at the John Labatt Centre, picnic at the Storybook Gardens or shop at White Oaks Mall, the largest shopping Centre in London. Our rooms are ideal for business travelers, and our hotel is located minutes from Victoria Hospital, London Health Sciences Centre, the University of Western Ontario, Siemens, 3M, Ford and the London Convention Centre. Lodging here also gives you easy access to our 2,000 sq. ft. of meeting space and 24-hour Business Centre. From the on-site restaurant to the free high-speed Internet access, we offer the amenities you need for your stay in London, Ontario. Our hotel rates include complimentary access to the 24-hour Fitness Centre, indoor, heated pool and whirlpool. Every room features comfortable bedding, a 25' TV and a spacious work area; rooms with Jacuzzi tubs and suites with living rooms, sofa beds and additional amenities also available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Priceline, Booking.com, Hotels.com, Despegar.com, Marriott, TripOnline SA, Odigeo and Tingo so you can book your Courtyard by Marriott London reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott London Ontario

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott London, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.