My wife and I along with our eight month old twin girls recently spent three nights at the Ramada in London for a visit with family and friends. After all was said and done, we left with a relatively unremarkable experience to report, scoring wildly varying marks across the board for us. Located right off the 401, its situated in an excellent location for those in need of a place right off the highway. Its also right off of Wellington as well, one of London's major arteries that will take you straight downtown if necessary. That said, here's the takeaway from our Ramada experience:
First impression/Arrival - Open, airy lobby, albeit a little dated. My understanding is that the whole hotel will be undergoing a major face lift in the future, so curious to see how that will improve its appearance and quality. The provided luggage carts we found very handy travelling with twin girls. No troubles checking in, though we did find it a little odd there is no elevator leading up to the second floor (we were on the first floor, but found this strange nonetheless). Fair first impression, nothing overly negative.
Front desk staff - The ladies who greeted me at the desk were both friendly and courteous. As aforementioned, checking in was easy and were settled in our room within minutes after arriving. We were initially placed in a second floor room, but given the amount of luggage plus twins in tow, the staff were more than happy to change our room to the first floor. Positive experience with the front desk staff, no issues here at all.
Location - Super convenient. Being situated very close to one of London's major streets (Wellington), the hotel is within very close proximity to shopping (White Oaks Mall), restaurants, and about a 10-minute drive north to downtown London. It was this close proximity to both shops and restaurants that places it in a highly advantageous area while staying in London. In addition, you can be on/off the 401 in less than a minute for those heading in/back out. Perfect score on location.
Rooms - Probably the biggest drawback during our 3-night stay there. The rooms were surprisingly dated and poorer quality than we'd expect from the Ramada name. Again, we've been told the impending major renovations will seek to upgrade all the current rooms, but couldn't help to still be a little disappointed. Dated furniture, stained shower tub, average mattress quality, and a incredibly old heating unit (very poor climate control) all contributed to the disappointing impression of the room. We also had a couple faulty electrical outlets that didn't appear to work as well. Management rectified the problem by running and extension from one of the workable outlets so we could use the microwave and coffee maker. Overall, we left with a disappointing experience, but hoping the future renovations rectify all these issues.
Value - We booked through the Ramada website directly, and obtained what we thought was a very good rate (with a CAA discount) given the value we expected to get back in return. That said, the rate we obtained eventually equaled or fell short of our expectations. My understanding is the Ramada is offering big discounts off their rooms until the renovations are complete, but the rates are more akin to a 2-star experience. Average rate, nothing special in this case, despite the intention of coming across as a bargain for a 3-plus star.
Breakfast - Oddly enough, one of the very few hotels we've been to that did not offer a free breakfast. We found this incredibly strange given that in today's competitive hotel market, complimentary breakfast is almost a standard provision these days. You'll have to fend for yourselves here I'm afraid.
The Bottom Line - After all was said an done, My wife and I left with an experience filled with mixed emotions. Despite the location and friendly staff, it was very hard to overlook the poor room quality. Once again, management insists that the renovations will give this hotel a rebirth of sorts, but don't think we'll be returning until we see the final results for ourselves. A generous 3 rating points.
- Official Description (provided by the hotel):
- We are ideally located and easily accessible directly off Highway 401 at the Wellington Road or Exeter exits. Ramada London has the "must-haves" for today’s traveler. Your guests can look forward to new Simmons Beautyrest Signature beds, and new pillows and linen in all guestrooms. With in-room conveniences such as a coffee maker, mini-fridge, microwave, hair dryer, iron and ironing board, and large work desk with an ergonomic chair. New complimentary wireless internet access is available in all guestrooms and conference facilities as well we offer a fully equipped business center with computer, printer & high-speed internet access. We invite all guests to enjoy a refreshing swim in our large indoor heated pool, or to keep up with their fitness routine in our exercise room. Wake up rested in the morning and enjoy breakfast in our full service restaurant. Chelsea's Restaurant is open seven days a week for breakfast, lunch, and dinner. Unwind over drinks or catch your favourite team win on one of four big screen tv's in our Lounge. We have nine meeting spaces including two large banquet facilities. We can accommodate from 3 to 300 guests for various types of events. We offer full catering as well as av rental. With ample free parking, Ramada London makes having an event in London effortless. ... more less
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- Also Known As:
- Ramada London Hotel London
- London Ramada Inn
- Ramada London Ontario