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“Hospital Friendly Accommodation” 5 of 5 stars
Review of Hilton London Ontario

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Hilton London Ontario
3.5 of 5 Hotel   |   300 King Street, London, Ontario N6B1S2, Canada (Central London)   |  
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Ranked #14 of 42 hotels in London
London, ON., Canada
1 review
“Hospital Friendly Accommodation”
5 of 5 stars Reviewed October 21, 2013

Patients needing very early admission to London Hospitals for surgery, etc. can rely on Hilton Hotel London for "calm before the storm". St. Joseph's (Ivey Clinic) is only five minutes drive away and your car will be ready at the door when you need it.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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455 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Toronto, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 18, 2013

I guess because the Hilton is attached to a convention centre they don't feel the need to renovate but this hotel is very dated. Drap colours, old wallpaper (check out the hospitality 'suites' on the top floor from the 70s) and an overall bad interior. Very poor service as well, our group stayed for a weekend and getting a hold of a sales manager to answer questions was near impossible in the weeks leading up to our event.

In the future, we'll be staying at the Delta next door, gorgeous hotel and very appreciative of their guests.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joe D, General Manager at Hilton London Ontario, responded to this review, October 21, 2013
Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues you encountered. Should you return to our area in the future, we would love to have you back so we may better demonstrate the complete quality stay you expect and deserve.

Thank you,
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Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed October 17, 2013

I was very surprized to find that this Hilton did not live up to the high standards one would expect of a Hilton hotel. The beds were old, way too soft and uncomfortable beds. The carpets were stained and the room looked like it had been touched up since the late "80s. Does not compare to other Hilton Hotels! A real disappointment :(

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fernando M, Front Office Manager at Hilton London Ontario, responded to this review, October 23, 2013
My sincere apologies. We do have an ongoing improvement action plan that are currently addressing the concerns you had mentioned. While the majority of our rooms are of high quality, we still regret failing to deliver to your expectations. I am sincerely sorry, and should you visit the city of London again in the future, please do not hesitate to reach me directly and I can arrange your accommodations personally, to showcase what we've been working on and the services we normally deliver. I do thank you for your feedback and allowing us the opportunity to resolve.
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Burlington, Ontario, Canada
1 review
3 of 5 stars Reviewed October 11, 2013

We traveled as a family weekend getaway and stayed 1 night in this summer and it was placed near by the park and restaurants. (There was a rid fest in the park and it was very fun to have kids hang out there). Staff were friendly but the decoration was old and need a redo. Pool was Ok and no kids pool.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review, October 12, 2013
Thank you for your feed back and I'm glad to hear that the service was friendly and to your expectation. I am sorry you felt that some aspects of our decors needed an update. You will be glad to hear that improvement actions plan are ongoing and work on our rooms continues.
We appreciate your feedback and look forward to be of service again on your next visit.
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Edmonton, Canada
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
Reviews in 19 cities Reviews in 19 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed October 10, 2013

Was in London for a business trip, and they put me up at the Hilton. The check in was a bit rough, but once we got everything straightened out, was very smooth. Originally I was checked in a king room, but I opted for a smoking room. The room was great, the bed was comfortable. Mini fridge to keep the beer cold. All in all, I was very happy with this hotel, and I would definitely return.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Fernando M, Front Office Manager at Hilton London Ontario, responded to this review, October 11, 2013
I'm glad to hear that any misunderstanding upon your arrival was resolved and your stay was to your expectations. We sincerely appreciate your graciousness and kind words. We are looking to be of service again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Bay, Ontario, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 9, 2013

the air in the room was dry. It caused a sore throat. the ribs were overcooked and burnt. the staff was always pleasant. Housekeeping provided a charger for my phone. parking is cheap. otherwise a good stay.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Top Contributor
70 reviews 70 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed October 9, 2013

Had the pleasure of a stay here lately and had a very nice experience. Staff were great, food very good, and the pool was certainly nicer than most. This hotel is centrally located and convenient to the main downtown.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton London Ontario

Also Known As:
Hilton London Ontario Hotel
Hilton London Ontario Hotel London
Hilton Hotel London
Hilton London
London Hilton
Hilton London Ontario
Address: 300 King Street, London, Ontario N6B1S2, Canada
Phone Number:
Location: Canada > Ontario > London > Central London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in London
#12 Family Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton London Ontario 3.5*
Reservation Options:
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