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“One tired hotel property” 3 of 5 stars
Review of Hilton London Ontario

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Hilton London Ontario
3.5 of 5 Hotel   |   300 King Street, London, Ontario N6B1S2, Canada (Central London)   |  
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Ranked #20 of 42 Hotels in London
2 reviews
“One tired hotel property”
3 of 5 stars Reviewed June 19, 2011

We stayed two nights in this hotel recently and were very disappointed at the quality of the property. The rooms are very tired and in need of updating. One of the bedside lamps wasn't working so we unplugged it and left a note that the plug prongs were bent and the lamp didn't work as a result. When we returned the same lamp had just been plugged back in and still wasn't working. The look and feel of the property is that It is suffering and has cut back on capex as a result. It's unfortunate since the staff was friendly and the location was very good.

  • Stayed June 2011
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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623 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
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English first
Montreal
Top Contributor
67 reviews 67 reviews
46 hotel reviews
Reviews in 38 cities Reviews in 38 cities
50 helpful votes 50 helpful votes
4 of 5 stars Reviewed June 6, 2011

Hilton once again lives up to its reputation in downtown London (Ontario, that is) with nice accomodations for business or tourist travel. Nicely upgraded gym facility and spacious pool area, although I'm puzzled over why they built a hot tub so small. Good selection at breakfast buffet at a very reasonable price, or better yet, try to get it included in the package.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 18, 2011

The entire staff was wonderful and make you feel right at home. Apryl and Blake are two employees that deserve honorable mention, just great people.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
freddie11CAnada, Manager at Hilton London Ontario, responded to this review, May 19, 2011
Dear Guest,

Thank you very much for your comments regarding the great service you received during your recent visit to our Hotel. We appreciate that a personal attention to detail is vital to our success. We will definitely pass along your kind words to April and Blake. Hopefully we will have the privilege of welcoming you back to the Hilton London again in the near future.

Respectfully,
Darrin Pollard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TORONTO
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 16, 2011

Nice, helpful, friendly staff. Clean and comfortable room. Will return on our next stay in London.

  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 16, 2011

I travel quite a bit to London on business and I feel like it's my second home. The door man and the front desk staff always welcome me back each time I check in. The rooms are very comfortable, spacious and clean. The location is very convient to the office. I use the health club quite frequently, it has just been updated. The equipment is comparable to my gym. The food onsite has always been great whether through room service, the breakfast restaurant or in the 3rd floor lounge. I will be back again and again!

Room Tip: Upgrade to the business rooms if get a chance!
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  • Stayed April 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 16, 2011

This is a great hotel. Staff was very friendly (front desk, restaurant, housekeeping). They have LaSource products in the room- I love that! The buffet breakfast was great- lots of selection, and lots of healthy choices! I will be staying here again.

  • Stayed May 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
freddie11CAnada, Manager at Hilton London Ontario, responded to this review, May 19, 2011
Dear Guest,

We are pleased to hear you enjoyed our friendly service as well as our Hilton Breakfast. We do offer a large hot and cold breakfast buffet with over 80 unique and delicious items to choose from. Please let us know if there is anything we can do to make your next visit more comfortable. We also have healthy items on our lunch and dinner menus so hopefully you can experience the London Grill Restaurant on your next trip to London.

Respectfully,

Darrin Pollard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 29, 2011

A very nice stay at the Hilton London. I was particularly impressed with the executive lounge on the 21st? floor. Blake, the server in this room, was extremely attentive and provided exceptional service.

  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton London Ontario

Address: 300 King Street, London, Ontario N6B1S2, Canada
Phone Number:
Location: Canada > Ontario > London > Central London
Amenities:
Bar / Lounge Wheelchair access
Hotel Style:
Ranked #20 of 42 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton London Ontario 3.5*
Number of rooms: 336
Reservation Options:
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Also Known As:
Hilton London Ontario Hotel London
London Hilton

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