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“Average service, not equipped to handle big events” 3 of 5 stars
Review of Holiday Inn Express & Suites London Downtown

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Holiday Inn Express & Suites London Downtown
2.5 of 5 Hotel   |   374 Dundas St., London, Ontario N6B 1V7, Canada   |  
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Ranked #15 of 42 Hotels in London
Detroit, Michigan
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14 reviews 14 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
91 helpful votes 91 helpful votes
“Average service, not equipped to handle big events”
3 of 5 stars Reviewed September 13, 2005

Stayed here for one night during a concert at the Labatt Centre in downtown London. The hotel is in a very convenient location for people who will be doing business or pleasure downtown.

Parking is limited. There are two free parking lots at the hotel. One outside, the other underneath the hotel. There are not many spots. There are other pay parking lots nearby. The best bet is to arrive early. You will need to put a parking tag (given to you at check in) in your car.

Many other concertgoers were staying at the hotel. Early check in was not permitted. When returning at the regular check in time of 3 pm, there were 20-30 people waiting to check in. The process of checking in was extremely slow. It took an hour before I got to my room. There is also an additional charge ($10) for each person in your room. My impression is that the hotel has gotten burned by loud and unregistered guests in the past.

The person who checked me in made a point of announcing that my card was declined even though it went through the second time (meaning it wasn't entered correctly the first time). Otherwise he was helpful.

The rooms are nice and clean. Bed was comfortable. There is wireless high-speed internet access in the hotel. There are ice machines on even floors. No noise problems.

There is a "deluxe" continental breakfast available until 9 AM. It is a basic continental breakfast with bagels, toast, cereal, and juice.

There are vending machines in the hotel but you need tokens available from the front desk to use them.

In summary, the hotel's location and rooms are strengths. Service during busy times is a weakness. Breakfast is a weakness. Tokens for vending machines and limited parking are also drawbacks.

Stayed September 2005
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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158 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
A TripAdvisor Member
5 of 5 stars Reviewed September 3, 2003

We were visiting lighthouses along Lake Erie on our way to Niagara Falls. We drove up to the London area to find dinner and a hotel. Being totally unfamiliar with the area, I called the Choice Hotels reservation line and made a reservation with the Comfort Hotel in downtown London. This was probably one of the nicest and cleanest hotels in which we have ever stayed. We still hadn't had dinner, so we ordered from a local pizza place and it was delivered right to our room. The next morning we had a continental breakfast in a bright, beautiful room with plenty of tables and chairs. The staff was very friendly and helpful. I would definitely recommend this hotel to anyone staying in London.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed January 31, 2003

The price was great and the service was excellent! Leslie (customer service rep) really made me feel welcome and at home. The rest of the staff was friendly and helpful. The bed and towels all smeeled and felt clean and confortable and the room was in great shape. The Comfort is located close to Downtown London and I was able to comfortably walk all of downtown with ease (go west from the hotel, not east...)If I ever stay in London again I will be staying at the Comfort Inn. Thanks Leslie for all the help and the wonderful smile.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites London Downtown

Address: 374 Dundas St., London, Ontario N6B 1V7, Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#14 Business Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express & Suites London Downtown 2.5*
Number of rooms: 109
Official Description (provided by the hotel):
For your pleasure, our excellent London accommodations offer you free high-speed wireless Internet access and a complimentary hot breakfast. Our hotel amenities also include a fitness centre & a business centre. We hope you will explore our exceptional London hotel deals and rates as you start planning your trip to London, Ontario today. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites London Downtown
Holiday Inn Express London
Holiday Inn London
London Holiday Inn
Holiday Inn Express & Suites London Downtown Ontario

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