Stayed there at the last minute during a business trip to London. Would definitely stay there again if my business was not downtown.
The negatives are few, and mostly a matter of preference, and the only real one is the location, being a 10 minute drive from downtown, and nothing within walking distance. Their reservations desk was "too" helpful - I didn't need to hear about the room amenities in such flourishing detail, I just needed to book it and get in there. I also don't like the dispenser style bathroom supplies. Last but not least, some brighter lighting in the room would be nice - and this applies to all hotels, which are often a bit dim for someone trying to get real work done. So, as you can see, I'm getting pretty picky just to find some negatives.
The good - getting work done! I normally wince when the internet service is wireless - the service here is AWESOME! Even at 10pm, when most other hotels wireless has been reduced to unusable, I was getting 18Mb/s down AND up! Good desk - no glass top to mess up the mouse. A large power bar right on the desk! A little upper shelf to put my stuff! A decent chair that actually goes high enough so that you aren't looking up at your laptop!
The room was comfy, maybe a bit small for a couple, good pillows (and they even make mention in the hotel info that they have different varieties on hand - great - I hate pillows that look big and thick, but when you lay on them are barely an inch high with ballooning sides around your head). Fridge in the room that's meant for GUEST use - no emptying half the minibar to put stuff in there. Breakfast was reasonably priced - $12 for all the typical hot and cold stuff. And of course not having to pay $20 parking downtown offsets the price to make it in-line with any of the downtown hotels.
"Garden View" didn't really mean anything in the room that I had (1130), but the large...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your feedback regarding your recent stay with us. We appreciate you taking the time to let us know of your experience here at Spencer.
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It sounds that overall you enjoyed your stay. We will definitely discuss your recommendations with the appropriate staff to better serve you upon your next stay with us.
We look forward to hosting you during your next trip to London.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.