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“Consistently Great Service” 5 of 5 stars
Review of Four Points by Sheraton London

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Four Points by Sheraton London
3.0 of 5 Hotel   |   1150 Wellington Road South, London, Ontario N6E 1M3, Canada   |  
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Ranked #9 of 41 hotels in London
Toronto, Canada
Top Contributor
239 reviews 239 reviews
89 hotel reviews
Reviews in 65 cities Reviews in 65 cities
552 helpful votes 552 helpful votes
“Consistently Great Service”
5 of 5 stars Reviewed January 4, 2013

I stay here regularly on business and the best thing I like is the consistently great service. Great people to deal with who really go out of the way for regular guests. The November Gala was an excellent example with terrific service and food to celebrate the new lobby/conference rooms and the next phase of renovations. They are now updating the back 40 rooms and working forward. If you want the best rooms in the house its best to pay a little extra and stay in the Tower rooms as I always do.The tower is the newest part and less likely to be filled with sports teams which is a hassle anywhere you stay. If people are too noisy or distruptive, call the front desk and they will take care of it which I've only had to do once in 5 yrs. Food has always been great and the menu has improved a bit with the menu change to Vic's Restaurant. The lounge is a relaxing place to hang out and even better if you stay Wednesday's when the Managers Reception is going. Still overdue is a bump up to Sheraton status....just add a concierge after the renovations and it would be a big plus for SPG fans.

Room Tip: The Tower section rooms are the newest and nicest. Closest to the Hwy but street noise was never a p...
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgethomas1210, Director at Four Points by Sheraton London, responded to this review, January 14, 2013
Hi T M

Thank you very much for your feedback. We look forward to welcoming you back to our property and please let us know if there is anything else that we can do to make your stay more enjoyable. We will be continuing with our Manager's Weekly Receptions on Wednesday Night. See you soon.
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202 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Oakville, Canada
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 4, 2012

Our daughter's hockey team (14 rooms) booked this hotel for a 2 nite tournament stay. We booked the suites in the tower - 1 king & pullout sofa in separate living room OR 2 doubles plus sofa in separate living room, both types had sliding doors between bedroom and living room, 2 bathroom sinks - one inside with tub and toilet, one outside, two entrances to bathroom, 2 tv's, a desk & chair, large comfy chair, microwave and fridge, free wifi. They asked when we checked in how many devices we had and ensured we received one code per device. Rooms were clean and neat. The suites were great for socializing - plenty of room for many in the room.
Its a bigger hotel than it looks, and has regular rooms plus the suites. We didn't see the regular rooms so can't comment on those.
Coffee bar in hotel served Starbucks (not a full Starbucks - limited menu only) - Great service from Alice - Thanks!
Lobby seating area was very nice with comfy furniture. Thanks to front desk staff & booking staff Jan & Laura for all their help!
Breakfast buffet was very good (not included - pay extra). Omelettes made to order were excellent.
Nice big pool - great with lots of teams plus a conference booked in. Sauna in the bathroom/ changeroom, no hot tub.
Everyone was impressed with the hotel itself plus its location. Many restaurants were walking or short drive distance. Mall right across the street. Very convenient to all.
We got a great group rate. I don't know what the regular rate would be so I can't comment on normal value.

Recommendations for improvement - 1) put an ice machine and vending on every floor - we were on 4 (Starwood preferred floor) and had to go to 1 for ice. 2) put in regular 4 cup coffee makers so we can use our own (stronger!) coffee and make more than one cup at a time. The one cup brewers with little packets of coffee aren't the best.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgethomas1210, Director at Four Points by Sheraton London, responded to this review, January 14, 2013
Hi OakvilleMomto2,

Thanks for your comments. We look forward to welcoming your Group back again, the next time you are in London.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 30, 2012

I stayed in this hotel for a conference. The location was awful - walmart was the only place within walking distance to find some extra food
However the service was very friendly and we sat out on the bar patio until all hours.
Food was definitely below par, even for a conference. But like I said, the staff were cheery and helpful.

  • Stayed September 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, ON
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 27, 2012

We use Four Points each year to hold our Christmas Party, and for out of towners to stay the night! This venue is amazing, and just off the highway! Their customer service is bar none the best I have ever dealt with. They don't stop until we are completely satisfied! The food is unbelievable! The rooms are VERY nice and the smell of utter cleanliness!! I cannot say enough about this venue! Both to entertain in one of their halls, as well as the rooms for staying the night!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga, Canada
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed November 18, 2012

Stayed for one night while traveling for work. This hotel was decent, but nothing special. My room was on the ground floor and the view from the window was the back of the adjacent building where people took their smoke breaks. So it was a bit noisy at times, but other than that it was a good stay, just as I mentioned, nothing stood out as better than average.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Thomas, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2012

Four Points by Sheraton in London, Ontario is a TREMENDOUS hotel, and I am shocked that it is classified a Four Points as opposed to a Sheraton. Not only is it luxurious and boasts amenities (Wi-Fi, gourmet dining, indoor pool) that one would expect from a larger hotel at a higher price, but the suites are luxurious, especially the tower suites (offering a multi-jet shower with adjustable temperature control, raised Jacuzzi tub, and a separate dressing chamber as well as a parlour and a bedroom with sliding French Doors to partition it off). The staff is well trained, hospitable and obliging, and the Chef at Tuscany's is willing to accommodate special dietary requests. This is a hotel that deserves to be upgraded in the Starwood hierarchy as it exceeding every single standard and surpasses all expectation that a guest could expect from a small city hotel. Bravo Four Points by Sheraton London!

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 2, 2012

This hotel is a fantastic place to stay. The people here are fantastic they make you feel special in every aspect of your stay. The staff at the check in counter to the people in the bar and redtaurant - everyone is friendly and courtious.

Room Tip: The tower rooms are fantastic, quiet roomy and well laidout.
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Four Points by Sheraton London

Address: 1150 Wellington Road South, London, Ontario N6E 1M3, Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in London
Price Range (Based on Average Rates): $
Hotel Class:3 star — Four Points by Sheraton London 3*
Official Description (provided by the hotel):
Welcome to the Four Points by Sheraton London, Ontario. Minutes away from downtown and directly across from White Oaks Mall. We have 181 eclectically appointed rooms and suites. Onsite, we have over 18,000 square feet of Meeting and Conference space. We also have a recenly renovated large swimming pool and a signature restaurnt - Vic's on Wellington, Bentley's Lounge and Starbucks on-site. ... more   less 
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Also Known As:
4 Points By Sheraton London
Four Points By Sheraton London Hotel London
Sheraton London
Four Points London
London Sheraton
London Four Points
Four Points By Sheraton London Ontario

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