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“A stylish boutique like no other!” 5 of 5 stars
Review of Hotel Metro

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Hotel Metro
3.5 of 5 Hotel   |   32 Covent Market Place, London, Ontario N6A 1E2 , Canada   |  
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Hotel amenities
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Free room upgrade
Ranked #6 of 42 Hotels in London
Certificate of Excellence 2014
Edmonton, Canada
2 reviews
“A stylish boutique like no other!”
5 of 5 stars Reviewed December 9, 2013

This is my second visit to London and Hotel Metro. Since my last visit they have added some great little touches to the lobby and rooms. The staff are super friendly and accommodating and treat you as though you are a guest in their own home. Of the few nights I stayed, I dined one evening at the Blu Duby and was impressed by the menu and the live music. For a big city girl this is a great place to stay as it's stylish, well situated and offers service that is a cut above.

Stayed November 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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265 reviews from our community

Traveler rating
    152
    77
    21
    6
    9
See reviews for
29
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
5 of 5 stars Reviewed December 8, 2013

Amazing place I ever stayed during business or personal travel to London,Ontario. I would recommend this place to anyone out there. They have amazing rooms and great design of the hotel. It is very unique style and how things are designed. The staff are amazing and good services overall

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 6, 2013

If you are like me and prefer to stay in a room that feels doesn't feel like a hotel room, this is the place for you. Go for the King Size Suite. Over 12 foot ceilings, an amazing waterfall shower with a beautiful separate tub and toilet. There is a complimentary brick wall behind a big beautiful and soft bed. Felt like I was in an upscale studio apartment. Will make this my home on all business trips to London. Also, the restaurant attached has the best Pad Thai i have ever had. They went gourmet, but did it right!

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 6, 2013

Parking: you've to pay 13$/day. It's off site and no elevators so you've to climb the stairs, cross a small street then enter the hotel (snow, wet stairs and ice). Once in the hotel it's different. The staff are awesome and the environment is unique. Love the open concept room. Great coffee. Warm and cuddly rooms. Restaurant is $$$.

  • Stayed December 2013
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orillia, Canada
1 review
2 of 5 stars Reviewed December 1, 2013

this hotel not worth your money.
booked on line and asked for a microwave in the room
to warm up my food i was there to compete
in the body building championship and needed to eat every two hours.
well when i got there they did not have one for me and after some long talk
later that night i finally got one.
the room was nothing like the picture it shows on the web.
it was small and run down rain spots on the celling,no view only could see the walls when we lifted the blind.
to much noise at night we were kept awake by the noise in hallway.
asked for a wake up call in the morning we did not get.
it snowed heavy the time we were there and had to make a path in the snow to get
our luggage to the car.
the parking next door cost $13.00 not $10.00 like they say on the web.
and you have to pay that every time you go out with your car.
not happy at all would not ever stay there again not worth all the money i paid.
our room was not cleaned or beds made we had to call in the evening for clean towels.

  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zul K, General Manager at Hotel Metro, responded to this review, December 3, 2013
Firstly, thank you for staying with us at Hotel Metro and thank you for leaving a response to help our guests and hotel operations. We appreciate all constructive feedback.

We are sorry your stay with us was unsatisfactory. Our sole mission is to provide a great stay for all our guests, and as you can see from our many great reviews, we succeed very often.

Your review has some points where we could definitely improve, but there's some points that are unfortunately inaccurate/mistaken:

-Our parking is clearly listed on all sites as $13/night for the underground, heated parkade provided by the City of London. This is standard across all premium hotels in the downtown area of London and lower than most major downtown markets...it is apart of staying in the entertainment hubs of downtown cores.

-Our housekeeping staff did visit your room during the daytime hours, however you had the "Do not Disturb" sign, so we respected your request. We also always leave a tag on your day indicating that and the housekeeping hours of 8am-5pm. Outside those hours, we are happy to provide any amenities or towels you may need.

-The past weekend of your stay happen to be in the middle of the worst snow storm we've seen in a while (up to 40cm of snow!). It's hardly in our power to control the weather and amount of snow on the roads/sidewalks. We do our best to keep enough clear for our guests. In a mother nature scenario, a little inconvenience is expected for every customer and business.

At any rate, we will continue to work hard to ensure all our guests have a great stay. We wish you all the best and again appreciate your patronage and comments.

Kind Regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2013

Enjoyed my stay. This hotel is a nice departure from the standard big chain hotels. Close to everything. Nicely decorated and comfortable. Little extras like an in room Kuerig and bathrobes were appreciated. My only negative was that I didn't have a window to the outside world. Had a large window but it looked into an internal courtyard. Other than that I loved the Hotel Metro.

  • Stayed November 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, Ontario, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2013

Hotel metro is the best place we have stayed in. The best are like sleeping on clouds as well as the pillows. The room looks amazing relaxing. Soon as we walk in our room i am at ease no rush just relaxing. What sold me on the room is the deep tub. I always take advantage of this when we stay. It is our home away from home :) The staff are super helpful and friendly and they remember who you are if you come often enough.

Thanks a million Hotel metro
Ilea Pick
p.s See you again very soon :)

Room Tip: ask for the large tub :)
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Metro

Address: 32 Covent Market Place, London, Ontario N6A 1E2 , Canada
Phone Number:
Location: Canada > Ontario > London
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Romantic Hotel in London
#6 Business Hotel in London
#10 Family Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Metro 3.5*
Number of rooms: 20
Official Description (provided by the hotel):
We are London’s premiere boutique hotel, nestled in the entertainment district of the downtown area. With a unique blend of lofty minimalism and a dash of trendy flair, we are the perfect escape from the ordinary hotel. We are the perfect blend of past and present contemporary design. At Hotel Metro: Consider it Done! ... more   less 
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Also Known As:
Hotel Metro London, Ontario

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