We use travelodge regularly when traveling long distance just for a one night stopover to break up the journey. Their rooms are usually basic but clean, rates are reasonable, some have better services and amenities than others. This travelodge in Kingston has one of the better rooms. It is just an incidence with the manager that I feel was an example of poor customer service.
The reservation was very easy. The lady whom I correspond with was polite and helpful. She accepted our booking without credit card details as we are from overseas it was not easy to call with the great time difference to give credit card details. I was unwilling to give the details by e mail due to a recent credit card fraud resulting in an immediate replacement of a new card.
The check in was hassle free. The gentleman was polite and helpful. He took the credit card details etc. Two hours later I received a SMS alert about a transaction on my credit card for CAD 200 by this travelodge. Because the rate of the room was supposed to be much less than that I was concerned, also because of previous fraud with the credit card. I went to the reception to enquire just to neon the safe side really, I did not mean to contest it or anything like that. There was a different guy there, he was with another customer, he was rude even to the other customer. When it was my turn, I politely raised the issue. He very rudely informed me it was standard procedure as I may steal things from the room and drive off without checking out with things in the room etc. I was quite taken a back and said that I did not know it was standard procedure as it was the first time I encountered it. I just came from Montreal and stayed three nights in westin and paid on checking out.....I thought they already has my credit card details, was it still necessary to actually charged for 200 first? He just walked straight in the room and left me me outside after saying that I already pre authorized the transaction so there is nothing I can do about it?
Wow that is customer service for you!!
in was fast, it was a prepaid rate
- Also Known As:
- Travelodge Kingston
- Travel Lodge Kingston
- Kingston Travel Lodge
- Kingston Travelodge
- Travelodge Kingston LaSalle Hotel Ontario
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