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“Good service” 4 of 5 stars
Review of Delta Kingston Waterfront Hotel

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Delta Kingston Waterfront Hotel
3.5 of 5 Hotel   |   1 Johnson Street, Kingston, Ontario K7L 5H7, Canada (Formerly Kingston Waterfront Hotel) (Downtown Kingston)   |  
Hotel amenities
Ranked #6 of 36 hotels in Kingston
Aberdeen
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Good service”
4 of 5 stars Reviewed 3 days ago NEW

This is a nice, modern hotel with splendid views of the waterfront - from the restaurant, bar and top floor pool bar as well as from the room. Also you can park your car out of the weather just metres from the front door.
The staff were really friendly, especially our lovely breakfast waitress.
As with all hotels the test was how they handled a problem – in our case getting the shower to full temperature – which they were not able to fix immediately.
The hotel response was exemplary actively offering a number of concessions of value significantly in excess of the small inconvenience.
A very enjoyable stay and, for all the above reasons, a hotel we would definitely go back to.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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85 people have reviewed this hotel

Traveler rating
    45
    26
    10
    3
    1
See reviews for
19
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17
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Ottawa, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 2 weeks ago

No disapointment here. Renovated last year. The rooms are fantastic, not to mention the view of Wolfe Island wind farm. Quick and efficient check in. The bar is fantastic. Service was prompt. Drink prices were fantastic. Now we have to move to kingston as the drink prices here in Ottawa are 30% overpriced. Yahoo

Room Tip: King size bedroom is the best.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Delta Kingston and it did not disappoint! From the relaxing lighting at the entrance to the hotel to the warm fireplace in the lobby and incredible views the entire stay was fantastic. Love the long work desks!

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Our hockey team stayed at the Delta Waterfront this month and although the hotel is beautiful, the staff were not friendly at all. Don't get me wrong, if you are looking for comfortable, quiet rooms in a great location-this is the hotel for you. If you are part of a sports team or what to talk to others outside your room then do not stay here! Our boys made the mistake of sitting on a couch on one of the floors, just talking to each other and they were berated by the shift manager who told them to get to their rooms. Why do you have couches if guests are not allowed to sit and talk on them? Our parents were chatting in the hallway about 5:30pm and the shift manager, none to politely told us to get out of the hallway and go to our rooms-with the doors properly closed. She said she was going to stand there until we did as she told us. Talk about feeling like you are getting your knuckles rapped by a principal! All she had to do as say that guests aren't allowed to talk to each other in the hallway at any time of the day? Why I am not sure. Usually hotels don't like noise after 10 or 11 pm but at this hotel apparently you can't have noise at any time. This was a bit ridiculous. Every time we passed the front desk, they whispered to each other and gave us dirty looks-why? Because we were a sports team who got caught talking in a hallway? This was very disappointing to be treated with such hostility.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeltaKingston, General Manager at Delta Kingston Waterfront Hotel, responded to this review, 2 weeks ago
Hello SportsmomLondon,

Thank you very much for taking the time to write about your recent stay with us. We do appreciate all feedback, but especially feedback that allows us the opportunity to review and reflect on our service levels and standard operating procedures.

I do apologize that your stay with us was less than satisfactory. Please understand that we try and not discriminate between guests staying as part of a team, or teams, or guests that are travelling individually. A guest is a guest to us, and we try and deliver the same level of service and comfort to everyone, regardless of their reason for staying with us. That said, we certainly appreciate, as a hotel, and a community, those individuals that are travelling as part of a hockey team or organization and we have taken your comments and concerns very seriously.

Thank you, once again.

Best Regards,

Greg Bell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

In February our Sales team hosted a meeting at the Delta Kingston Waterfront and although it was not our first visit to Kingston, it will remain one of our best. The great experience at the Delta started with the amazing help of Brittany Skene - if you're looking to host a meeting, event or function in Kingston, this is the place to do it and Brittany is who will help you set it up. Brittany was excellent in reviewing our needs and ensuring that all of our needs were met - she's also incredible at responding quickly as well.

Once we arrived at the hotel the night before, we were checked in very quickly and upon arriving at my room, I was very impressed. The view itself is great, but the quality and amenities in the room itself were top notch. The lounge downstairs was a great spot to stop either before eating in the restaurant or heading out into the town, and the staff was very friendly.

FInally, the day came to host our meeting and Ryan Bourdeau made sure that everything was exactly as we needed it. The meeting space itself was exacty what we were looking for and the audio/visual equipment was easy to use and all that you could ask for. Ryan's team took great care of us and made it very seamless to contact them should a problem arise - something that anyone who has organized a meeting can attest to, is a HUGE plus.

I would certainly recommend the Delta Kingston Waterfront for anyone, whether you are looking to host an event in Kingston or just wanting a getaway in a city rich in history.

David

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for a one night business trip at the Delta Kingston Waterfront - it was excellent from start to finish. The renovated guest room was the best equipped I have ever seen for the ease and sophistication to work in the room during my stay. I was time pressed on a deadline and was able to be up and running with my laptop on wireless within seconds - so easy and fast. All potential combination of plug-ins and adaptors at your finger tips, a comfortable working chair and large desk area meant I could spread out and get to work. Best in-room work experience I have ever had. The hotel lobby and restaurant are welcoming and warm - nice service, good food. I would highly recommend this hotel for a working business visit. It is ideally situated overlooking the harbour and near restaurants and bars so would also be a great couples getaway hotel.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Windsor, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

We checked in and were great by friendly and profression front desk staff in a very nice lobby. We took the elevator up to our floor and things just got better. We went into out room and the view was incredible. What a fantastic location. We then had dinner in Aqua Terra which was very nice. We will certianly return to this hotel. Not a negitive thing to say. Indoor parking, friendly staff, great rooms, great food, amazing view what else do you need !!!!

Room Tip: The view of the city docks is lovely even in the winter. Would be beautifull with the boats all dock...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Delta Kingston Waterfront Hotel

Also Known As:
Radisson Plaza Hotel
Radisson Kingston
Kingston Radisson
Delta Kingston Waterfront Hotel Ontario
Address: 1 Johnson Street, Kingston, Ontario K7L 5H7, Canada (Formerly Kingston Waterfront Hotel)
Location: Canada > Ontario > Kingston > Downtown Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Delta Kingston Waterfront Hotel 3.5*
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