What started out to be a lovely stay at the Delta in Kingston turned into a nightmare ending. Upon check-in we were assigned the wrong room with swipe key that obviously did not work. I returned to the front desk and this was corrected and they removed the $15.00 parking from our receipt. All was great!!! These things happen. We left the Delta to attend a 70th birthday party and upon our return and 2 AM with the couple celebrating his birthday - they now checked in and were assigned their room. We asked the gentleman at the desk if he could call us a pizza which he did and we appreciated his service.
Then up on the 2nd floor we were putting our key into room and it failed to work - we were laughing because this was the 2nd time today - then out came a guest very angry blurting "SHUT-UP" which we explained to him that we were only trying to get into our room, at the same time his dog escaped his room - he proceeded to bring his dog back to his room and then we tried the 2nd key which again did not work - at that point he came out and punched my husband in the face - he fell to the ground - bleeding from the back of his head - someone called 911 - the EMS arrived as well as Kingston POLICE - EMS wanted to take my husband to the hospital - he refused but they now attempted to bring him into our room - by this time the gentleman from the front desk opened our room and I explained to him this would never have happened if our keys worked properly. The Police asked my husband if he wanted to press charges which he said no.
The next morning my husband's lip was swollen - his gums were sore and he had a black eye. His right leg when he fell to the ground was twisted. We had a 3 hour drive home.
Upon check out we met up with the General Manager - my husband just wanted to leave and I had a few words with him explaining the incident - he did not even have the graciousness to apologize - very very unacceptable - he was more concerned about what this will do to Delta's reputation rather than the safety of his guests.
Also one last thing they failed to remove the $15.00 parking - we had to request it.
I will never ever stay at this hotel again - nor would I recommend it.
- Also Known As:
- Radisson Plaza Hotel
- Radisson Kingston
- Kingston Radisson
- Delta Kingston Waterfront Hotel Ontario
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