Check in was fast and staff very friendly and accommodating. Location is excellent and Kingston Brewery next door is great food.
Room had small bugs on ceiling and windows. If you sat for a few minutes the bugs were on you. Down south you could call them "no see ums". We went out for dinner and reported this to the front desk and they said they would look after the bugs while we were gone. Returning 2 hours later the bugs were still there!!!!!
I called the front desk to report this and was told the person who visited the room (911) reported that the bugs are outside. THEY DEFINITELY WERE NOT OUTSIDE! At last a housekeeper with a vacuum visited the room and got rid of them.
I asked this info to be referred to the Manager but was never contacted.
This is not what I expect from a Sheraton!
Other than this issue, which was disturbing, the stay was no problem and I would normally have given it a higher rating
- Official Description (provided by the hotel):
- The Four Points by Sheraton Kingston offers guests a hotel with a great view of Kingston and Lake Ontario. We have 171 guest rooms and suites located close to 1000 Islands and Queen's University. ... more less
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- Also Known As:
- 4 Points Hotel And Suites Kingston
- Four Points Hotel Kingston
- Four Points Kingston
- Kingston Four Points
- Four Points Hotel And Suites Kingston Ontario