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“Amazing Service and Beautiful Views” 5 of 5 stars
Review of Holiday Inn Kingston - Waterfront

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Holiday Inn Kingston - Waterfront
3.0 of 5 Hotel   |   2 Princess Street, Kingston, Ontario K7L 1A2, Canada   |  
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Ranked #10 of 36 Hotels in Kingston
Quinte West, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“Amazing Service and Beautiful Views”
5 of 5 stars Reviewed January 6, 2014

This hotel has great location, right in the heart of downtown Kingston and every room has a balcony with a view of the Cataraqui River. The carpeting is a little dated but the service you will receive will more than make up for it. Anything that you need at any time is cheerfully provided to you. They checked extra storage rooms to find a particular herbal tea for me and when I asked for a dressing that they did not have available the server checked with the chef, who offered to make it for me. It was delicious - the best dressing I have ever eaten. Every time we ran into a staff member we were asked if there was anything they could do for us to make our stay better. It was truly one of the most amazing hotel stays I have had for a very reasonable price. It compares to high end resorts I have visited and will remind you of a spa with the amount of care they take. You really don't have to look any further for a hotel in Kingston - stay here, enjoy the view, partake of everything that downtown Kingston has to offer and have service that will astound you.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, January 10, 2014
Dear 20S1.

Wow, this is wonderful! Thank you for sharing your story with us. Each of our associates are wonderful and caring members of our team, and we are lucky to have them. I am happy that you enjoyed your stay and we hope to welcome you back in the near future!

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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474 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
Date | Rating
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English first
Nova Scotia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 3, 2014

I stayed 4 nights in late November for business. I had a great room with a decent view. The location is right in the heart of downtown which was great as I was on foot. I was very upset that on my last night I found several gross items leftover from the previous people in the dresser drawers and nightstand. Housekeeping needs to be more attentive.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, January 3, 2014
Dear JJW13,

I'm sorry to hear that your stay was not exceptional but thank you for taking time to comment. I have forwarded your comments to our housekeeping department for review and improvement. When you have a moment, please contact me at 613.549.8400 ext 2600 as I would like to learn more about your experiences.

Many thanks,

Scott Follwell - General Manager
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Kingston, Canada
1 review
5 of 5 stars Reviewed January 2, 2014

I was scheduled for 1:00PM Sunday dinner it started from 1:00 to 3:00pm it was so delicous & tasty . after somone knocked at my door it was a crazy person with a plastic knife i called the front desk it was a horrible stay.

Room Tip: rooms on the east side are quiet
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  • Stayed January 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, January 3, 2014
Dear jakob500,

Thank you for commenting on your recent stay and we look forward to welcoming you back soon.

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
147 reviews 147 reviews
26 hotel reviews
Reviews in 49 cities Reviews in 49 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed January 1, 2014

Enjoyed a weekend at this harbour-side location in Kingston at the base of Princess St. Close to great restaurants and shops. Nice pool and sauna. Great staff on the front desk. Convenient parking across from the front door.  Room was fine. Overall a 7 out of 10, but the view was very nice. Would return without question despite a number of fine choices in the area.

Room Tip: Parking for a fee is across from the front door. safe. In-and-out privileges.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, January 3, 2014
Dear Lauren M,

Thanks for contributing your review! I have to say one of my favorite aspects of this hotel is the incredible location in downtown Kingston. I am also happy to read the Guest Services staff were to your liking. When you have a moment, please contact me at 613.549.8400 ext 2600 and we look forward to welcoming you back soon.

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 26, 2013

We were scheduled for the 2 PM buffet at the Roof Top Garden Restaurant and had to wait until 2:20 PM and so did several seniors who were obviously very weary of waiting with no place for most of them to sit. Once we were seated, it took forever to get our first plates. (2:45 PM) The chef ran out of turkey/ham several times and insisted on carving each portion which wasted a lot of time. Had they sliced the meats ahead of time and filled the pans with the turkey and ham which could be heated with sterno, the diners would have been served much quicker. The quality of the meal and choices was excellent and the service was adequate given the few servers actually on the floor. I may not attend next years Xmas dinner.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, January 3, 2014
Dear harbourbreton,

Thank you for taking the time to write a review for your dining experience. While it appears you enjoyed our various buffet selections, it appears your reservation was unfortunately delayed. Please contact me at 613.549.8400 ext 2600 as I would like to discuss this further with you.

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 13, 2013

Great Location.
Close to some great resturants. The staff was very helpful. Holly Marie gives a great morning welcome. Check In/Out was very quick and painless. Excellent breakfast in the resturant with a very pleasant staff.

Room Tip: Rooms on the south side have a better view
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  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, December 19, 2013
Dear Wayne R,

Thank you for taking time to post your experiences at our hotel. Holly Marie is a true hospitality ambassador, we are lucky to have her!

We hope to see you again soon.

Warm regards,

Scott Follwell - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 11, 2013

Stayed here this past weekend for my daughters swim tournament and the hotel was a big hit. The staff were extremely friendly and really went out of their way to welcome us. Hats off to the room attendants they did a great job keeping up with the teams. Breakfast was great. Thanks for a great weekend!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, December 19, 2013
Dear J S,

Thank you for sharing your experiences with us! Our staffing roster is filled with such great people, I am so happy you noticed! Thank you for being our guest and we look forward to welcoming you back soon.

Warm regards,

Scott Follwell - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kingston - Waterfront

Address: 2 Princess Street, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Official Description (provided by the hotel):
The Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario, 2 blocks from Queen's University (1.53km) and Kingston General Hospital (2.06km) We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km), 1000 Island Cruises (.25km), Kingston General Hospital (2.06km) boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet.We are proud to present the DOX Restaurant and Lounge with (seasonal) patio overlooking Lake Ontario. The Dox features a delicious breakfast, perfect for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Why not make Holiday Inn(R) Kingston Waterfront your next destination for a perfect stay!Breathtaking vista views from your own private balcony will have you surveying Kingston like never before. Historic Kingston is just waiting to be discovered! Join us on Kingston's only TRUE Waterfront Patio, Dox Restaurant and Lounge. Sample our inspired menu creations, while enjoying your favorite beverage! Lakeside dining at the DOX is here and we can't wait to be the host with the most! ... more   less 
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario

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