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“Downtown Kingston” 4 of 5 stars
Review of Holiday Inn Kingston - Waterfront

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Holiday Inn Kingston - Waterfront
3.0 of 5 Hotel   |   2 Princess Street, Kingston, Ontario K7L 1A2, Canada   |  
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Ranked #14 of 37 Hotels in Kingston
Charlottetown, Canada
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
55 helpful votes 55 helpful votes
“Downtown Kingston”
4 of 5 stars Reviewed November 6, 2012

I have stayed here a few times while on business in Kingston, as I prefer to stay downtown when I am there. Have been quite happy with the service, the rooms are clean, beds are comfortable. Enjoy having a balcony overlooking the water and being close enough to walk to my favourite restaurant. Buffet breakfast is included and can usually get a decent deal on rates. Enjoy the pool, sauna and hot tub as well, and free wifi unlike downtown Toronto!

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, November 19, 2012
Dear weistk,

We are happy to hear that all aspects of your stay at the Holiday Inn Kingston Waterfront were enjoyable! We look forward welcoming you on your next trip to Kingston. Should you wish to set up an annual corporate rate with us, please contact me at 613.549.8400 ext 2600 and I will take care of that for you.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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538 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (157)
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English first
Toronto
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 1, 2012

I stay at this Hotel every week and have done so going on 3 years now. Therefore I expect a clean room, great internet service, friendly staff, and parking close to the main entrance of the hotel. This hotel offers every item I have mentioned. In addition the beds are the most comfortable ever and you have a choice of a soft or firm pillow. Breakfast is a good hearty Canadian breakfast with everything you would expect. I cannot say enough about the staff and by that I mean ALL of them from the chambermaids, to the parking attendants, to the restaurant servers, to the front desk staff, the maintenance staff and management who are out and about ensuring all is well. The guest is top priority here and that keeps me coming back every week. They recognize and greet Priority Club Members on many occasions by name. During the week when I stay there it is a quiet business, family and your mix of guests. Always hot water for your shower. Dogs are relegated to the main floor only so they have easy access to the outdoors. The floors are quiet at night. Check in and check out is quick and friendly. The location is right downtown close to all amenties including shopping and yet is still situated right on the waterfront.
It is an entirely smoke-free Hotel that I appreciate. Rick R.

Room Tip: Rooms facing the water offer a better view however all rooms have been refurbished and every room ha...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, November 19, 2012
Dear vegasguys,

Thank you again for your great feedback on your experiences at the Holiday Inn Kingston Waterfront.

We look forward to your next arrival.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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Ottawa, Canada
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 27, 2012

We stayed one night on the way to Niagara Falls and we had a very enjoyable stay at the hotel. As others have mentioned, the location is tops, numerous restaurants and pubs and tourist attractions are a short stroll away. The hotel directly faces the lake, providing a beautiful view of the water, city and Wolfe Island.

Our room was a corner suite with a balcony with chairs directly over the water and we thoroughly enjoyed watching the many boats on the lake, it was very peaceful and the view at night was lovely also. Our room was very bright, spacious and clean and the bed was very comfortable and easily as good as those in more expensive hotels. The check in was a breeze and the staff were very pleasant. We purchased the romance package which included wine and chocolates which were in our room as promised after we returned from dinner.

I'm giving it 4 instead of 5 as the breakfast was a bit of a disappointment at the hotel. While the staff were very pleasant, and the restaurant was airy and bright, the buffet breakfast was quite plain and limited in choices. They also forgot to bring us our coffee, it was eventually delivered but we had already finished and were ready to leave. But overall the stay was great and the hotel gets a full thumbs up.

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 29, 2012
Dear RoxyRoadTrip,

Thank you for commenting on your stay at the Holiday Inn Kingston Waterfront. I have noted your comments for immediate improvement to ensure we get the 5 out of 5 we strive for!

We appreciate you taking the time to review our hotel and look forward to your return in the near future.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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Olympia, Washington
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 25, 2012

This waterfront hotel has a great location.......walking distance to the harbor, visitor center, restaurants, downtown, city hall, but you pay the price! We felt it was unnecessarily expensive for a Holiday Inn. Also, be aware that breakfast is not automatically included unless you book it that way.
I thoroughly enjoyed the swim in the fitness center that extends out over the water!

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 29, 2012
Dear WashingtonTraveler60,

Thank you for your comments regarding your stay at the Holiday Inn Kingston Waterfront. It sounds like you were able to enjoy many of the wonderful sights of historic downtown Kingston that are just steps from our door. We are also happy to hear you enjoyed the waterfront views our fitness centre.

We hope to have you return on your next trip to Kingston.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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Wallaceburg, Canada
Top Contributor
60 reviews 60 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 16, 2012

Great Location. The rooms were well appointed and clean. It is well located in downtown Kingston within walking distance to various attractions. We enjoyed our stay. We did not eat in the hotel and thus can not comment on the food.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 22, 2012
Dear TheoneandonlyCT,

Thank you very much for your comments regarding your recent stay at the Holiday Inn Kingston Waterfront. We are glad you chose to stay with us and are very happy you had such a nice experience in downtown Kingston.

We look forward welcoming you back to our hotel soon.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 15, 2012

We booked a block of rooms for our wedding this past weekend and everything was perfect. I would like to thank all the staff and specifically Nick for giving such wonderful customer service. I would say that the rooms were excellant and I love the choice of firm or soft pillows. They are oddly small but the beds were great. My kids loved the pool and the downtown location allowed us to park the car for the weekend. Kinston is a great place. I read a review about the pets/smell and I noticed the odd dog or two here or there. I suggest that you just ask for a room that is clear of the dogs. There is room cleanig fee for those who leave a smelly room if you break the no smoking rule and maybe they do this to the dog owners too.

Room Tip: The way the harbour is I think there are great views on both sides of the hotel. The staff know the...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 22, 2012
Dear swip,

Thank you for your complimentary review. We pride ourselves on our associates ability to offer individual attention to each of our guests and make their stay an experience to remember.

We look forward welcoming you back soon!

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
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Ottawa, Canada
Top Contributor
57 reviews 57 reviews
15 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed October 14, 2012

This place gets top marks for location. It's situated directly on the waterfront. Some of the rooms have the water directly below your balcony. Many others have beautiful views of the harbour and across the lake. Thousand Island boat tours are next door. Many restaurants and pubs are minutes away by foot.
In our room, the carpets were looking a bit tired. Corridor noise was noticeable a couple of times during the night. Fortunately, it was short lived and we slept well. These are the only two items we could complain about. The rooms are well equipped with very comfortable beds. (Although we're not big fans of those compact pillows.)
Front desk staff were very professional, friendly and helpful.
We had a lunch and breakfast in the dining room and can say the food was very good.
Parking is free for guests. The parking lot is right outside the front door. The lot is gated but the front desk validates your parking ticket which allows in and out privileges.
A very nice touch was the variety of newspapers available for guests.

Room Tip: Ask where the room is located, as you may not prefer to have the water directly below your balcony.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnKingston, General Manager at Holiday Inn Kingston - Waterfront, responded to this review, October 22, 2012
Dear Willrude,

Thank you for taking time to comment on your recent stay at the Holiday Inn Kingston Waterfront; we appreciate your comments and suggestions. Your mention of smallish pillow size has led us to review our offerings and adjust accordingly for immediate improvement and guest enjoyment.

Again, thank you for your valuable feedback, we hope that you will provide us with another opportunity to serve you again in the near future.

Warm regards,

Scott Follwell - General Manager
Holiday Inn Kingston Waterfront
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Kingston - Waterfront

Address: 2 Princess Street, Kingston, Ontario K7L 1A2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Kingston - Waterfront 3*
Number of rooms: 197
Official Description (provided by the hotel):
The Holiday Inn(R) Kingston Waterfront Hotel is centrally located in historic downtown Kingston, Ontario, 2 blocks from Queen's University (1.53km) and Kingston General Hospital (2.06km) We are elated to unveil Kingston's beautiful bedrooms and superior amenities, and our personal and friendly service sets us apart from other Kingston, Ontario hotels. We are also home to Kingston's premier conference facilities, specializing corporate events, meetings and weddings. Conveniently located steps away from Kingston's waterfront, the K-Rock Center (.42km), 1000 Island Cruises (.25km), Kingston General Hospital (2.06km) boutiques and downtown venues, the Holiday Inn(R) Kingston Waterfront hotel is The Place to Meet.We are proud to present the DOX Restaurant and Lounge with (seasonal) patio overlooking Lake Ontario. The Dox features a delicious breakfast, perfect for a luncheon meeting or a gourmet romantic dinner for two. For relaxation, guests of our Kingston hotel enjoy our indoor pool, whirlpool, sauna and fitness center. Why not make Holiday Inn(R) Kingston Waterfront your next destination for a perfect stay!Breathtaking vista views from your own private balcony will have you surveying Kingston like never before. Historic Kingston is just waiting to be discovered! Join us on Kingston's only TRUE Waterfront Patio, Dox Restaurant and Lounge. Sample our inspired menu creations, while enjoying your favorite beverage! Lakeside dining at the DOX is here and we can't wait to be the host with the most! ... more   less 
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Also Known As:
Holiday Inn Kingston - Waterfront Hotel Kingston
Kingston Holiday Inn
Holiday Inn Kingston - Waterfront Ontario

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