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“New and Clean Spaceous Rooms” 4 of 5 stars
Review of Courtyard by Marriott Kingston

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Courtyard by Marriott Kingston
3.0 of 5 Hotel   |   103 Dalton Ave., Kingston, Ontario K7K 0C4, Canada (Alcan)   |  
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Ranked #3 of 36 Hotels in Kingston
Certificate of Excellence
Guelph
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“New and Clean Spaceous Rooms”
4 of 5 stars Reviewed August 17, 2014

Quick stop over from a long drive. Easy check in, very professional front desk and answer all questions. The room we had was two queen beds and there was lots of room to walk between and have your luggage around. I found the beds to be a bit too soft for my liking but everything else was great. We had lots of laundry from our previous travel and were glad to use a self serve laundry. The front desk even gave laundry soap for free. In door pool was nice sand refreshing.

Green Features: There are cards to tell customers to put on the beddings only if you need them to be washed , same for towels etc...good environmental practices
  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
    195
    155
    31
    5
    6
See reviews for
177
87
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59
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Courtice, Canada
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed August 16, 2014 via mobile

My wife and I went away for our 5 year wedding anniversary and choose to stay here. Very easy to find. Free parking. Friendly staff. Modern and clean building. Nice big shower and bed. Pool with water slide. Great location for shopping and only minutes away from the waterfront by car. Thanks for a great 2 night stay!

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Knoxville, Tennessee
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed August 16, 2014

Recently, we spent one night at this hotel,just off of the 401 at Kingston. The hotel seems relatively new and very clean. Our room was large with two queen size beds. The bathroom was very roomy and also very clean. We took a 3 hour cruise on the St. Lawrence through the Thousand Islands, which was windy but lovely.This hotel was not downtown, but it was very convenient and easy to get to town and the harbour. We would stay there again.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
5 of 5 stars Reviewed August 14, 2014

This is an excellent 401 hotel. Front desk staff were very helpful. The room was great. Loved the huge walk in shower rather than a shower in the tub. They actually had glass drinking glasses and real coffee mugs rather than cardboard. Very good gym open 24h.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Level Contributor
53 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed August 13, 2014

One of the nicer Courtyards I have stayed but why shouldn't it be for its only four years old. However, the entrance floods each time it rains and if there is more than one car present you may need to wade through to or three inches of water. The check in could have gone better as the welcome staff was aloof and unfriendly and were not hired for their personality. This was reconfirmed when we subsequently ask for tea in the room instead of coffee and were told they did not furnish tea and we should go buy it at the Bistro. Not withstanding their attitude the rooms were well maintained and very nice. This is a good place for a kids for the hotel has a nice pool with water slide (See Photo). A large IMAX theater across the street. The hotel also has city trolley service to the waterfront on Friday - Sunday so you do not need to pay for city parking. A couple restaurants are located nearby and breakfast is served at the Bistro for $10 which is reasonable for Marriott prices. I would stay here again inspire of the surely staff. A small outlet mall is located next door.

Room Tip: all rooms are nice
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Green Features: Bathroom card explains towel reuse policy which contributes to the environment for less water and energy use
  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, Canada
Level Contributor
419 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 241 helpful votes
4 of 5 stars Reviewed August 11, 2014

You know what to expect when you come to a courtyard. This place is exactly what you would expect.

Clean room and comfortable bed. except for the old tea bag in the coffee pot.

Located real close to 401 in a outlet mall. It is a few km from downtown.

Stayed August 2014, traveled as a couple
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Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 7, 2014

The room could have been cleaner, the pullout couch in my room had popcorn, chips and a marble underneath it, the rug was dingy looking. There was something wrong with the toilet and it didn't always flush. BUT.... There was a copy of the globe and mail outside the room daily. There was a bar fridge and micowave in addition to the standard coffee maker most hotels have. The staff was helpful and vert nice. There is also a great outlet mall just next to the hotel.

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardMarriottGM, General Manager at Courtyard by Marriott Kingston, responded to this review, December 17, 2014
Thank you very much for staying with us!

We appreciate you taking the time to write your review of your stay.So sorry to hear we needed to improve on our cleanliness and the maintenance matter of the toilet. We certainly do not expect anything less than the best for our guests, and we certainly did not provide that for your stay.

We are happy to hear that overall we are in the positive, though we certainly could have improved on that. Please accept our apologies.

We hope you will revisit us on a future stay in Kingston and give us a chance to redeem ourselves.

Yours in hospitality,

The Courtyard Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Kingston

Address: 103 Dalton Ave., Kingston, Ontario K7K 0C4, Canada
Location: Canada > Ontario > Kingston > Alcan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Kingston
#4 Romantic Hotel in Kingston
#5 Family Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Kingston 3*
Number of rooms: 128
Official Description (provided by the hotel):
Located conveniently off of Highway 401 between Montreal and Toronto, the Courtyard Marriott Kingston's brand new facilities (Including our brand new Water Slide!) are ideal to unwind and re-energize! Business Centre, the Bistro Lounge and Restaurant serving breakfast, dinner, and refreshments, our fabulous indoor pool, slide, fitness facilities, and interactive lobby are unique in Kingston. Benefit from the fabulous Marriott Rewards program each and every stay, and make sure to visit our GoBoard with directions and information on all of Kingston's going-ons! When the day is over, enjoy the comfort of our beautifully designed guestrooms and attentive service. Welcome to the Courtyard Kingston - it's a New Stay! ... more   less 
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Also Known As:
Courtyard By Marriott Kingston Hotel Kingston
Courtyard By Marriott Kingston Ontario

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