Our Company made a couple of hotel reservations for a couple of our employees online at this property. When they showed up in a taxi at the hotel they mentioned to us that they did not feel safe staying at this property due to drug activity on the premises. I called the hotel and attempted to cancel the rooms. The person I spoke to was belligerent, rude and told me that he would not cancel the rooms. I told him that I would happily pay for the first night’s stay as I was attempting to cancel the rooms after their stated cancellation of 4pm same day. He told me that he had already charged the credit card we left on file for the entire original stay of 2 rooms for 5 nights. He swore at me and wished me luck trying to get my money back when I told him I was going to dispute the charges. This is probably the worst customer service I have encountered and would not recommend this property to my worst enemy.
- Also Known As:
- Knights Inn Kingston Ontario
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