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“Great place” 5 of 5 stars
Review of Holiday Inn Express Hotel & Suites Kingston

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Holiday Inn Express Hotel & Suites Kingston
2.5 of 5 Hotel   |   11 Benson Street, Kingston, Ontario K7K 5W2, Canada   |  
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Ranked #6 of 37 Hotels in Kingston
Certificate of Excellence 2014
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Great place”
5 of 5 stars Reviewed May 20, 2011

Rooms were great. I had a really comfortable night here. I'd definatley stay here again.

  • Stayed May 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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308 reviews from our community

Traveler rating
    169
    93
    24
    8
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117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Ontario
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed May 17, 2011

Stayed here one night for business. Room was very clean with nice decor. Front desk staff (Eugene) was fast, efficient and friendly. Breakfast at check out was typical hotel breakfast bar fare. Adequate and the coffee was hot.

Only one problem and this was not the fault of the hotel. There was a localized power outage that affected a few businesses in the immediate area around 11pm. I guess the hotel does not have a generator as the power did not come back on until about 1:30 am. Again, not the fault of the hotel but maybe they should consider a genrator!!!! Overall a pleasant stay.

  • Stayed May 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richmond Hill, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 26, 2011

This hotel has been absolutely amazing during my regular stays in Kingston over the last few months. The staff is very friendly and eager to help. The rooms are spotless, and everything has that brand new, fresh feeling. Exceptionally comfortable beds, plus all the amenities you need. I would HIGHLY recommend the Holiday Inn Express for anyone looking to stay in Kingston for any period of time. You'll be glad you did!

Room Tip: Right off the 401 and near many restaurants
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  • Stayed April 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kingston, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 22, 2011

We just hosted family and friends for a wedding. Everyone stayed at the Holiday Inn Express and Suites and seemed to love the hotel. It was top notch. The staff was very friendly and helpful. The rooms were exceptional and the pool, jacuzzi and exercise rooms were simply lovely. We highly recommend this place.

Room Tip: Near outlet mall and lots of restaurants
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  • Stayed April 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Illinois
Top Contributor
160 reviews 160 reviews
69 hotel reviews
Reviews in 89 cities Reviews in 89 cities
99 helpful votes 99 helpful votes
5 of 5 stars Reviewed April 13, 2011

This hotel is new and clean. Has everything a business traveler needs. Close to 401 and places to dine.

Stayed April 2011, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
1 review
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 10, 2011

Our Family was also on the trip that involved the pool and spa that caused 5 children to be sent to the Hopsital. Fortunately my childern were not exposed to whatever malfunction occured that resulted in five...yes 5!!!! children to experience the exact same symptoms at the exact same time. If you believe management's qualified medical diagnosis and believe the qualified well trained staff....by all means stay at this hotel and bring all your friends and family. I find it appaling that management of this Hotel is blaming the victims. But I guess that is to be expected when trying to cover up inemptness. There are many other places to stay in K-Town...make a wise choice and stay somewhere else.

  • Stayed March 2011, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelsKingston, Manager at Holiday Inn Express Hotel & Suites Kingston, responded to this review, April 12, 2011
The hotel strongly disagrees with the above posting. It is factually incorrect and incomplete. Among other things, it fails to mention that the (new) hotel has a computerized monitoring system for the pool and Jacuzzi water, which is also supplemented by manual inspection. The computer and manual inspections revealed no problems with the water quality either before or after the incident. This finding was reviewed by and confirmed by the local Public Health Unit.

In addition, the pool area has the following signage prominently posted: “children under the age of 12 are not allowed in the spa unless supervised by a person who is 16 years of age or older. Overexposure may cause fainting. 10 to 15 minutes may be excessive for some individuals. It is strongly suggested to cool down periodically and leave the spa if nausea or dizziness occurs.”

The hotel was and is always concerned with the safety, well-being and satisfaction of its guests. Best wishes for the health and recovery of the children were conveyed to the author of the posting, both verbally and in writing. Further communication was and has been constrained, however, by one of the authors seeking monetary compensation and by threatening various courses of action, including the involvement of lawyers.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
1 review
5 of 5 stars Reviewed April 4, 2011

This Hotel was totally beyond my expectation. From the get go the Night Supervisor was absolutely a genius when it came to finding me a restaurant that suited my taste. In top of that he recommended a bottle of wine in which I never heard of, in which now is my new favorite wine.

Upon check out I noticed a high volume of sport teams in the lobby and the poor lad ,whom I came to find out was the Morning Supervisor, handled the whole lobby and had enough time to check us out with a smile. He even went as far on giving us tips to driving to Montreal and ways to "By Pass" the traffic zoned in which we were successful of doing.

I will be using this property from now on while I drive through on a long drive. I recommend this hotel to anybody who wants to be treated not a only as an important guest but also a friend.

Great Job!!!

  • Stayed April 2011, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Kingston

Address: 11 Benson Street, Kingston, Ontario K7K 5W2, Canada
Phone Number:
Location: Canada > Ontario > Kingston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kingston
#6 Business Hotel in Kingston
#6 Romantic Hotel in Kingston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Kingston 2.5*
Number of rooms: 88
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Also Known As:
Holiday Inn Express Hotel And Suites Kingston
Holiday Inn Express Kingston
Holiday Inn Express Hotel & Suites Kingston Ontario

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