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“bedroom in suite needs a door!!!!” 2 of 5 stars
Review of Country Inn & Suites Kanata

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Country Inn & Suites Kanata
2.5 of 5 Hotel   |   578 Terry Fox Drive, Kanata, Ottawa, Ontario K2V1A1, Canada   |  
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Ranked #2 of 4 Hotels in Kanata
Ontario
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
58 helpful votes 58 helpful votes
“bedroom in suite needs a door!!!!”
2 of 5 stars Reviewed February 4, 2014 via mobile

We are staying at the Country Inn and Suites while our floors are bring redone and the reason we chose it over other local hotels is that we wanted a suite so we could put the kids to bed in one room and we could be in the other. Unfortunately, whatever "genius" designed the suite did not see fit to put ANY sort of division between the bedroom and living room. Therefore, I am now sitting in the dark, listening to the kids complain about the light (only coming from my phone as we had to turn off all the lights). The hotel otherwise seems totally fine, but if you are booking the one-bedroom suite and expecting an actual room with a door....you should look elsewhere.

Stayed February 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Country Inn & Suites Kanata, responded to this review, February 10, 2014
Dear Guest,

Our sincere apologies that our guest room suites do not offer a door to the bedroom portion of the room. I can appreciate the inconvenience this caused to you and your family, especially under the circumstances of your home being under renovations.

Thank you for choosing to stay with us.

Sincerely,

Dave Fowler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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149 reviews from our community

Traveler rating
    59
    59
    21
    8
    2
See reviews for
44
39
7
39
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Any
English first
Hudson, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 6, 2014

Love The Country Inn, been there on 4 different occasions and service always great. Breakfast very diversified for an included breakfast, scrabbled eggs, beacon, waffles, fresh fruit salad, yogurt, etc. etc. Beds very comfortable, big windows, not cheap at 149$ but all worth it !

Room Tip: Room on main floor have 10 feet ceiling, very comfortable and airy !
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  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Country Inn & Suites Kanata, responded to this review, February 10, 2014
Dear Guest,

We truly appreciate you choosing to stay with us while visiting the Ottawa area. Thank you for the wonderful review and if I can ever be of assistance with future reservations, please do not hesitate to contact me directly.

Sincerely,

Dave Fowler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 31, 2013

King suite room was nice. Fold out couch uncomfortable to sleep on. Room needs a door or curtain to separate bedroom from sitting area. Bathroom the only privacy you get and it wasn't large enough. Fridge, microwave and counter were nice, just needed an extra sink for when the bathroom was in use. Breakfast area had some nice choices. The hot part wasn't that tasty. Sausage patties and pancake type eggs were a bit undesirable. Bacon with scrambled was the better mornings offering. Could hear water running all night from somewhere....
Although they mention the fresh cookies often in their advertisement, I never saw one the whole three days we were there. Free coffee in lobby but never a cup when I went to get one. All in all, decent but expensive. I believe price is high due close proximity to the Canadian Tire Center. I have stayed in better for same price for a suite.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2013

Country Inn was a great hotel to stay at and I would recommend it to anyone. After traveling for 3 weeks and staying at a number of different hotels, it was a really nice change to find one that had affordable room prices. The staff was helpful and friendly and the room we stayed in was clean with comfortable beds. It was very close to shopping and restaurant. I will definitely be booking there again for my trip next year.

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Country Inn & Suites Kanata, responded to this review, December 16, 2013
Dear Guests,

We are thrilled to read you enjoyed your experience at our hotel. Please feel free to contact me direct for any future reservations.

Sincerely,

Dave Fowler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 11, 2013

Although this was a bit pricier than my hotel in downtown Ottawa, I can't imagine a better hotel closer to CTC and Sensplex (hockey). It's also close to the highway and lots of restaurants and shopping. My room suite is very clean, spacious and comfortable. There is a big couch with a lounge seat - great for watching TV (there are actually 2 of them). The bathroom is nice and clean with Pantene hair products. The desk and chair are comfortable. The breakfast has a lot to offer; hot food, good juice, etc... Although the bed and pillows are pretty comfortable, it could use a thicker mattress pad or pillow top.

  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Country Inn & Suites Kanata, responded to this review, December 16, 2013
Dear guest,

Thank you for providing the wonderful feedback from your recent stay at our hotel. We appreciate your business and are very pleased that we met and exceeded your expectations.

Warm Regards,

Dave Fowler
General Manager
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Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 8, 2013

This is an Excellent hotel. The hotel was very clean, staff were helpful and friendly. It offers a great location, very close to the CT Center and the Centrum Shops. I would recommend this hotel to anyone. Overall, I was very impressed. Can't wait to go back and stay there again.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Country Inn & Suites Kanata, responded to this review, December 10, 2013
Dear Guest,

Thank you for choosing to stay with us while visiting the area. We appreciate you taking the time to complete this review and I will share it with our other team members.

Sincerely,

Dave Fowler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 29, 2013

This is the worst hotel I have ever stayed at. The room smelled like a toilet, and the staff were unhelpful.

Worst of all, the hotel was booked solid with young hockey teams that partied in the hallways late at night. We complained several times but our complaints were dismissed.

Also, smallest pool I've ever seen.

Worst experience ever.

Room Tip: Don't stay here if you can help it.
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  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dave F, General Manager at Country Inn & Suites Kanata, responded to this review, December 2, 2013
Dear Guest's,

I am very disappointed to read of your experience this past weekend and would like to extend a sincere apology for these inconveniences. Our goal is to provide a comfortable home away from home for each of our guests while staying with us and I am truly sorry that we could not meet this expectation.

After reviewing your comments and receiving feedback from our staff, it is clear that 2 to 3 rooms that were occupied by a sports team attending a hockey tournament in the Kanata area this weekend, were the root cause of these complaints.

Our hotel makes every effort to prevent situations like this from happening through discussions with team organizers prior to their arrival and again individually during check-in with each parent. Additionally we have security personnel on site so that we can respond immediately to any noise complaints and efficiently prevent our other guests from being disturbed. Regardless of these efforts, it is evident that we failed to provide you with a quiet and comfortable stay, for that we are truly sorry.

Please extend our apologies to other members of your family that were affected by these disturbances. I will attempt to reach out to you personally as we would like an opportunity to provide you with some gesture of goodwill for your negative experience.

Sincerely,

Dave Fowler
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Kanata

Address: 578 Terry Fox Drive, Kanata, Ottawa, Ontario K2V1A1, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Kanata
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 4 Hotels in Kanata
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Country Inn & Suites Kanata 2.5*
Number of rooms: 98
Reservation Options:
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Also Known As:
Country Inn & Suites Kanata Hotel Kanata
Country Inn And Suites Kanata
Country Inn Kanata
Kanata Country Inn
Country Inn & Suites Kanata Ontario

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