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“Quiet, Comfy Beds, Friendly Staff, 20 min from downtown - Great Value” 5 of 5 stars
Review of Comfort Inn Ottawa West Kanata

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Comfort Inn Ottawa West Kanata
2.5 of 5 Hotel   |   222 Hearst Way, Kanata, Ottawa, Ontario K2L 3A2, Canada   |  
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Ranked #3 of 4 Hotels in Kanata
Whitby, Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Quiet, Comfy Beds, Friendly Staff, 20 min from downtown - Great Value”
5 of 5 stars Reviewed July 4, 2010

We stayed two nights over the Canada Day Holiday to take part of the festivities and visit Ottawa with our children. We all slept very well and heard nothing from adjacent rooms or the hallway either nights. Beds and pillows were comfortable. Staff were very friendly and knowledgeable (tourist info, transportation, etc.).

We took the public transit to Parliament Hill (45 min) at the hotel's suggestion and really enjoyed not having to drive and find parking downtown (family day pass costs $7.50).

The breakfast was plentiful (coffee, tea, juices, muffins, scones, waffles, cereals and hard boiled eggs) and the staff was very friendly.

The free passes to visit the Leisure Centre located 2 minutes away by car allowed us to spend a fun and relaxing evening with the kids at the indoor wave pool and jaccuzzi.

I gave 4/5 for Cleanliness and Rooms because the carpet in room 232 is stained and didn't look very clean and the scree was missing in our window (I looked around and all other rooms seem to have theirs).

We'll most certainly seek your hospitality again the next time we visit the area! THANK YOU!

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, Manager at Comfort Inn Ottawa West Kanata, responded to this review, July 7, 2010
The Comfort Inn Ottawa West Kanata was delighted to read your complimentary feedback on our property. We not only appreciate you taking the time to leave a review but also for choosing to spend your Canada Day with us!

It sounds like you were able to take advantage to all Ottawa has to offer. We are delighted to hear you were so well taking care of by our staff and enjoyed your visit.

Your feedback on the housekeeping and maintenance deficiencies is important to us. The true measure of an accommodation is during its busiest period, and it looks like we need to improve.

We thank you for your comments and we are glad to hear that you will be staying with us again.
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128 reviews from our community

Traveler rating
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    37
    21
    12
See reviews for
28
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Pembroke, Canada
1 review
5 of 5 stars Reviewed May 30, 2010

We stayed in Montreal the night before at a hotel 4 times the cost and it didnt compare to the Quality Inn. We arrived late - tired and needing good advice for food and entertainment. The staff were friendly and helpful... the rooms were spacious, clean and quiet. Had a great night's rest for excellent value. Will definitely be back.

  • Stayed April 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, General Manager at Comfort Inn Ottawa West Kanata, responded to this review, June 27, 2010
Thank you for your review and we are glad to hear that you will be staying with us again. We never tire of hearing the great experiences of our guests and your review was no exception. I’ll be sure to share your comments with our guest services team.

We hope to welcome you back soon!
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Pasadena, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 17, 2009

My room was gigantic, probably 5x6 m. Comfortable bed, sofa, chair, table/desk with easy hookup for laptop (power, wired Ethernet, or wireless). Well-lit bathroom, generous size towels. Free breakfast buffet was plenty adequate but not extravagant (e.g., eggs - hard boiled only). I reserved online, but desk clerk asked me if I was a AAA or CAA member, and saved me another 15%! Location is in a residential area, so fairly quiet unless your room faces the nearby expressway. Next stop on my business trip was in Amsterdam, where I paid much more for a room that was miniscule by comparison, without free breakfast or internet. This hotel is quite a drive outside of Ottawa, but was very close to the client I was visiting.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, Management at Comfort Inn Ottawa West Kanata, responded to this review, December 21, 2009
Thank you for taking the time to leave such a thorough review of the Comfort Inn Ottawa West Kanata.

We always appreciate our guests that take the time to leave such nice comments about our hotel.

We hope on your next trip to Ottawa, we will, once again, have the pleasure of having you stay with us.
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southern ON
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 17, 2009

We searched for a reservation at the last minute, as our plans were changed by an illness in the family.
This motel was quite satisfactory...not expensive for the Ottawa area, clean, and comfortable. Continental breakfast included too.
We didn't bring our dog but other travellers did take advantage of this pet friendly location. It's good to know we can take our dog somewhere that is convenient and comfortable for us.

  • Stayed November 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, Hotel Management at Comfort Inn Ottawa West Kanata, responded to this review, November 18, 2009
We are glad you were able to stay with us on your recent trip to Ottawa and for taking the time to leave feedback on your stay.

We do hope your enjoyable visit will encourage you to stay with us again should your travels bring you back to Canada’s Capital.
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Thornhill, ON
Senior Contributor
39 reviews 39 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed November 1, 2009

Got into the hotel late. Check in was slow. Room key didn't work. Room was clean but quite worn. Sofa was gross. Bathroom was clean. I went to bed worried about what might lurk in dark. TV worked poorly. Breakfast room was packed. At $113 per night, hardly any value for the money. Worth at most $79 and even at that, I won't be returning.

  • Stayed October 2009, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, Hotel Management at Comfort Inn Ottawa West Kanata, responded to this review, November 12, 2009
We are sorry if your stay was not an enjoyable one, and the impression it left on you.

Regarding the TV reception, you were correct in your assessment. The hotel installed new 32” flat screen TVs in most rooms and have been frustrated with the reception recently. Please note the cable company has been actively working in the neighborhood making underground repairs.

We would like to apologize that you felt our rooms needed refurbishment. In the coming year our hotel will undergo numerous upgrades and improvements.

In addition, for business travelers we have a dedicated corporate wing of the hotel, added on in recent years, which has added amenities that may be better suited to your needs.

We would welcome the opportunity to regain your confidence in our product and services. Should you choose to give our hotel another change, we will do our best to make your next stay more pleasant.
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Ottawa, Canada
Top Contributor
206 reviews 206 reviews
46 hotel reviews
Reviews in 46 cities Reviews in 46 cities
153 helpful votes 153 helpful votes
2 of 5 stars Reviewed October 28, 2009

For a one-night stay in Ottawa, we got a good deal on this hotel through Priceline.com ($70/night + tax). The hotel is nice, clean and the check-in service was decent (although slow). The rooms are nice, spacious and wireless Internet is free. So far, so good.

The night was unfortunately not comfortable. Firstly, the queen bed was VERY bouncy, leading to me waking every time my wife moved. Worse yet, the climate control was atrocious. They use electric heaters without thermostats. It was impossible for the temperature to be correct - it was either too hot or too cold. I must have woken 4-5 times that night to adjust it unsuccessfully.

This colors my review of the hotel to the negative. We were happy with the overall service (free breakfast was great) and aesthetics of the rooms, but can't recommend the hotel due to the issues that impeded sleep.

  • Stayed October 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, Manager at Comfort Inn Ottawa West Kanata, responded to this review, November 9, 2009
Thank you for your review on the Comfort Inn Ottawa West, for it is through these comments we are able to focus on areas that need special attention. We are sorry that your room was not up to your expectations. All rooms from time to time need to upgrade their furnishings.

The Comfort Inn has indeed made a capital investment in a number of mattress and HVAC unit replacements, and continue to earmark rooms for future upgrades. Please note that our management takes each issue very seriously, and customer comfort is a high priority. Please accept our sincere apologies. We hope to have the opportunity to serve you once again, and to show you we can do better.
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Milton
1 review
4 of 5 stars Reviewed October 20, 2009

My mother and I had to make a unexpected vsit to Ottawa and found this Comfort Inn to be one of the best we have ever stayed at. The team here was very welcoming & accomodating and the hotel itself was clean and neat.
This is a hotel that we would reccomend to our family & friends when we are to be in the area again not to mention to all business travellers etc, this is the hotel for you!
Great breakfast too ;)

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelVu, Management at Comfort Inn Ottawa West Kanata, responded to this review, October 22, 2009
Thank you for your complimentary review of the Comfort Inn Ottawa West Kanata. We always appreciate our guests that take the time to leave such nice comments about our hotel.
We hope on your next visit to Ottawa we will once again have the pleasure of you staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Ottawa West Kanata

Address: 222 Hearst Way, Kanata, Ottawa, Ontario K2L 3A2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Kanata
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Kanata
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Inn Ottawa West Kanata 2.5*
Number of rooms: 146
Official Description (provided by the hotel):
Whether travelling with a laptop, hockey skates, concert tickets or arranging to visit family or friends, the Comfort Inn Kanata offers a convenient location, competitive rates and many complimentary features to enhance your stay.Located only minutes from The Canadian Tire Centre, the Bell Sensplex and neighbours Kanata Shopping Centrum.Convenient access to Highway 417 and 20 minutes from the downtown core the Comfort Inn offers the comfort you need at the price you want. ... more   less 
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Also Known As:
Comfort Inn Ottawa West Kanata Hotel Kanata
Comfort Inn Kanata
Kanata Comfort Inn
Comfort Inn Ottawa West Kanata Ontario

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