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“2nd stay on the 16th floor (top) but holy traffic noise from outside!” 4 of 5 stars
Review of Homewood Suites by Hilton Hamilton Ontario

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Homewood Suites by Hilton Hamilton Ontario
3.0 of 5 Hotel   |   40 Bay St S, Hamilton, Ontario L8P0B3, Canada (Downtown Hamilton)   |  
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Ranked #2 of 19 Hotels in Hamilton
Toronto
Top Contributor
55 reviews 55 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
63 helpful votes 63 helpful votes
“2nd stay on the 16th floor (top) but holy traffic noise from outside!”
4 of 5 stars Reviewed June 17, 2014

We love the hilton chain and have stayed twice on the 16th floor on both sides of the hotel. Whilst in town looking for a new home.
I love the room and the design. The disappointing thing is even up high on the 16th floor the traffic noise is so loud until approx 2am. We've stayed in major cities all over the world, but I've never experienced noise like this in a smaller town like hamilton. I really believe they cheaped out on the windows, It's such a shame, such nice rooms and so much noise. Watch for the large puddles in the underground parking which still seems to leak. It's very small and chopped up with no directional signs still. Not sure what's up with that!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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121 reviews from our community

Traveler rating
    79
    29
    10
    0
    3
See reviews for
42
18
2
36
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • French first
  • Any
English first
toronto
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 17, 2014

Upon walking into our room i saw some snacks on the counter in the kitchen which was nice amenities, likely for a charge although the bananas gave me pause. Into the bedroom it was spacious and nice and on the bed were some brochures nicely laid out with a small tablet computer. They give out computers here? I turned around and saw a back pack on the floor and a wallet on the dresser.... Yikes!
Back to front desk.. The guy there says oh I have you someone's room in error.. Here's a new room. Oh okay and what if I was the type to see an opportunity take the computer, wallet or cash in it as well, and look plead innocent?? The point here is yes people make errors but as guests we need to remember how easy this can happen. Lock up all of your valuables people. I was in there for less than 5min - more than enough time to clean them out.. Don't leave anything out that you wouldn't miss, just in case. The guy at the front may have been new, he did not seem to know how to book guests in, multitask, deal with a ringing phone and two people on line.. I sure hope this was an exception not a rule there of the service.

The other not cool thing was the feathers in the bed linens pillows etc, I'm allergic and there was apparently no alternative. Plus how cruel is that anyway? Has the hotel seen how the feathers come to be? Horrifying. Why not offer something hypoallergenic and cruelty free?

Other than that the plus side:
Huge rooms
Kitchens full fridge
Clean
Good location despite a somewhat quiet city
Rates are ok ask for better
About equal to hotels on Front street in downtown toronto.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivera R, General Manager at Homewood Suites by Hilton Hamilton Ontario, responded to this review, June 19, 2014
Dear SoleilVert,

Thank you for taking the time to comment about your recent stay at the Homewood Suites by Hilton Hamilton hotel. Our guests’ feedback is of great importance to us as it allows us to improve on our product and service. I am sorry to hear that your stay was less than satisfactory.

Our aim is to provide exceptional service and comfortable accommodations but our main priority is the safety and security of our guests. Being assigned an occupied room is absolutely unacceptable and this has been addressed with the staff member in question. Thank you for bringing this to our attention.

We offer both Down Dream and Fiber Hypoallergenic pillows in each suite to accommodate all guest preferences. Our quilted blankets (duvets) are not down filled. I wish you had noted your allergy at the time of reservation or reached out to one of our Guest Services Agents upon check in. This would have allowed us an opportunity to address your concern and better accommodate your needs.

We hope that you will give us an opportunity to regain your confidence in our product and service on your next visit to Hamilton.

Sincerely,


Olivera Radisic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Top Contributor
110 reviews 110 reviews
78 hotel reviews
Reviews in 72 cities Reviews in 72 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed June 12, 2014

You cannot say enough great things about this new property in Hamilton. What a fantastic hotel. Kudos to the designers at Hilton as they hit a home run with this one. I travel very frequently and this is now at the top of my list for hotels. Rooms are very spacious, well decorated, and outfitted with premium amenities. Although i only stayed one night, it wouldn't be hard to stay for a lengthy period! Common areas and dining rooms among the best I have seen.Staff were extremely friendly and helpful. Parking available $8. Great location is close to restaurants (Hess Street) and Coliseum. I will definitely stay here again if I need to stay anywhere near Hamilton.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivera R, General Manager at Homewood Suites by Hilton Hamilton Ontario, responded to this review, June 16, 2014
Dear DDKW,

I am so thrilled that Homewood Suites by Hilton Hamilton is at the top of your list for hotels - that you found our suites to be spacious - offering premium amenities, our common areas among the best, and our staff friendly.

Thank you for taking the time to comment on your stay.

Whenever you are ready to check- in for one night or an extended stay - we look forward to welcoming you back and ‘Wowing’ you with our product and service each and every time.


Sincerely,

Olivera Radisic
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 11, 2014

my daughter and I stayed here for a sporting event and the room is modern and spotless, a kitchen efficiency with a full fridge. Great staff and great location. We will stay here again when we return to Hamilton.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nepean
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 9, 2014

You will not find a nicer hotel anywhere in Hamilton or most other cities. Rooms and amenities are top notch. Great gym, breakfast and dinner (Mon-thurs) meals included. Traveled with 3 others for business and we couldnt believe the great spacious rooms. Travel a lot so trust this post!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 5, 2014

We had a a great stay in downtown Hamilton. The hotel was excellent as were the amenities. The staff was exceptionally friendly and always willing to help. We were walking distance from many restaurants and shops, allowing us to easily explore Hamilton.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vaughan, Canada
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 5, 2014

I find sound proof is very poor. I could hear people talking and kits running in the hall loud and clear. I could hear outside traffic loud and clear. Actual blind only cover half of the window (main part is sheer and light comes right through) and couldn't sleep in or nap in the afternoon. I guess I am not supposed to take a nap or sleep in?? Also refrigerator making all kinds of squeaking noise all night and my wife could sleep at night.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Homewood Suites by Hilton

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Olivera R, General Manager at Homewood Suites by Hilton Hamilton Ontario, responded to this review, June 19, 2014
Dear Hyang,

Thank you for taking the time to comment on your recent stay at the Homewood Suites by Hilton Hamilton. I am sorry to hear that we did not exceed your expectations.

I personally went to inspect your suite to correctly address your comments about the window treatment and fridge noise.

Your suite, as all of our suites, has window treatment that consists of decorative panels on the side, sheers across the window and black out drapes tucked away behind the sheers that close all the way and block out any / all light.

We had a technician inspect the fridge in your suite and it seems to be working fine. I do apologize that your wife was kept up by noise.

I am pleased that our staff was able to accommodate you at check out and we hope to welcome you back to the Homewood Suites by Hilton Hamilton again in the near future.

Sincerely,

Olivera Radisic
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Hamilton Ontario

Address: 40 Bay St S, Hamilton, Ontario L8P0B3, Canada
Phone Number:
Location: Canada > Ontario > Hamilton > Downtown Hamilton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Swimming Pool
Hotel Style:
Ranked #2 of 19 Hotels in Hamilton
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Hamilton Ontario 3*
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Homewood Suites By Hilton Hamilton Ontario

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