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“New Year's Eve” 5 of 5 stars
Review of BEST WESTERN PREMIER C Hotel By Carmen's

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BEST WESTERN PREMIER C Hotel By Carmen's
3.0 of 5 Hotel   |   1530 Stonechurch Road East, Hamilton, Ontario L8W 3P9, Canada   |  
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Ranked #1 of 19 Hotels in Hamilton
Hamilton, Canada
1 review
“New Year's Eve”
5 of 5 stars Reviewed January 2, 2013

We were greeted with polite, enthusiastic, well groomed staff. The room was very clean, and beautifully appointed. There was easy to read information as to how to use the jacuzzi tub, TV etc. As the other couples in our party arrived to check into their rooms, I rec'd a phone call from the front desk announcing their arrival.

After we enjoyed our New Year's Party at Carmen's next door, we came back to our room to absolute quiet. We were not disturbed by any other room noises or sounds in the hall.

Everything was top notch, and we could not have been happier to ring in the New Year at the Best Western Premier C Hotel By Carmen's.

I would highly recommend this hotel to anyone.

Thank you to all of the staff

Norma and Paul Spino

Room Tip: We enjoyed a room on the top floor, at the end. The suite had a jacuzzi and kitchenette. We had no...
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review, January 4, 2013
Thank you for sharing your experience with us and other travellers Norma and Paul,

We are delighted you experienced everything we strive for on a daily basis. From our polite, enthusiastic, well groomed and trained staff, as well as your room being very clean, and beautifully appointed. We do receive many compliments on our welcome letter with amenity instructions and are happy this was well received.

We are equally pleased you enjoyed the New Year's Party hosted by our affiliated Carmen's Banquet Hall.

We hope to get another chance to be your hosts.

Happy New Year!

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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439 reviews from our community

Traveler rating
    369
    51
    10
    7
    2
See reviews for
129
129
24
104
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Any
English first
Haliburton, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 31, 2012

The waitress in the restaurant where we took the family to breakfast was not very good. We felt it might be her first time working in a restaurant. She messed up serving our granddaughter, and there were a few other small mistakes.

Our room was noisy, not sure if it was the heating on the roof? or the heating in the hall?

Otherwise we loved the hotel.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review, January 4, 2013
Thank you for your review Wayne M,

We are sorry to read we did not offer you the experience and high standards we strive for on a daily basis during your recent stay. This is not typical practice and will be investigating further to ensure consistant high standards are maintained.

We also appreciate you bringing the maintenance issue to our attention so we can address it right away.

We hope you decide to return to us so we may be given another chance to offer you a great experience.

Warmest of Regards,

Joe Mercanti,
President
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Kincardine, Ontario
Top Contributor
69 reviews 69 reviews
32 hotel reviews
Reviews in 35 cities Reviews in 35 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed December 30, 2012

We stayed at the Best Western Premier C Dec 22 2012. It calls itself a boutique hotel and has a movie theme to it. The rooms are all named after some movie star. I thought we were getting a suite for the price we paid but it was a pretty standard hotel room. The upgrades from an average hotel are the 42" LCD TV and expensive bathroom fixtures. The queen beds were quite comfortable. The hotel is very new but is already showing signs of age. A towel bar in the bathroom came apart. The closet was rather small. The nice features included fridge, microwave, and coffee maker. The Internet service was good. The pool and hot-tub were tiny.
Overall it was a nice hotel but I guess I expected more for $190.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Halifax, Canada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2012

We stayed here for 1 night in October, just as a convenient place to stop over. We were expecting a decent standard mid range hotel based on good reviews, but being part of a average chain didn't have any great expectations. What a pleasant surprise.

We really wished we had more time to enjoy the hotel as we were very impressed. Very comfortable, stylish and with staff that really tried to make you feel welcome and seemed to genuinely be interested in making sure you had a great stay. Next time we will add this as a place to stop enjoy and explore rather than just a convenient stopping point to sleep. We did not eat at the hotel, as we arrived after dinner, but heard that the Italian restaurant was very good from others. We are looking forward to staying here again on our next visit to ON.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review, January 4, 2013
Thank you Pebblebeach531 for taking the time to post a review regarding your recent stay at our property. We are delighted we were able to pleasantly surprise you and wish you had more time to spend with us as well.
We look forward to your return and trust you will be able to experience all Baci Ristorante has to offer on your next trip.

Warmest Regards,

Joe Mercanti,
President
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Markham, Canada
1 review
4 of 5 stars Reviewed December 27, 2012

I was surprised to find such a hotel in Hamilton. Sleek yet comfortable decor was definitely a plus and a pleasant surprise - I did not expect it from a Best Western. One of the best bathrooms I've seen in this price range. Staff was friendly and attentive, improving our stay (extra pillows were delivered almost instantly when requested). The food was good, although more variety would have been welcome. The only issue I had was with the location, a bit of a drive from the city centre and the plaza where the hotel is felt a bit industrial. Some restaurant options within walking distance would have been nice, but at least the highway is easily accessible. Would stay here again, and would recommend it to those looking for a cool place to stay in the city at a decent price.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review, December 30, 2012
Thank for your review robfeinst,

We are pleased you were able to experience a Best Western Premier property, (Ontario's 1st.)

We also thank you for the kind mention of our staff who provided you with friendly and attentive service.
As you mentioned we are not in the downtown core and are sorry to hear that you found our East Hamilton Mountain location a bit of an issue for you. We would be happy to provide alternate near by attractions and restaurants for you on your next stay.

Sincerely,

Joe Mercanti,
President
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Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed December 24, 2012

We stayed for two nights to attend a local wedding and were more than pleased with the Premier C. We had expected an average hotel but the staff made the experience above average. The genuine friendliness of all..... the front desk, cleaning and restaurant were noted and appreciated. Even our young daughter who is a world traveller with many 5 star hotel stays under belt remarked several times about the positive attitude of the staff. The rooms were large, clean and the beds extremely comfortable. In fact, we had our best nights sleep in months! Also highly recommended in the resident restaurant, Baci. We found the food excellent (would pass on the steak though), staff helpful, and the prices reasonable. While not being familiar with Hamilton, I would be confident to recommend the Premier C as likely the best hotel in the area.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review, December 30, 2012
Thank you for sharing your experience of our property DelhiDip.

We are delighted you were able to experience first hand the above average service we provide on a daily basis. It was also nice to read that your young daughter who is a world traveller with many 5 star hotels under her belt remarked several times about the positive attitude of the staff.

We hope you will visit us again soon.

Warmest Regards,

Joe Mercanti,
President
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Port Colborne, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 13, 2012

My husband and and another couple stayed at this hotel for one night, It is not large but decorated in a lively, bright theme. The room was a nice size, bathroom shower was wonderful and bed and linens were superb. Very clean and neat, Asked for bathrobes at the front desk and they were delivered to our rooms within 5 minutes. Pool and hot tub area nice and cozy, well looked after and plenty of seating and lovely, soft fresh towels, We would definately stay here again and would recommend to friends and family, Unfortunately I did not pay enough attention (re; her name) to the lovely, personable, efficient young lady at check in. Management should know how courteous and pleasant she was during check-in and check-out.,...

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
justinm888, President at BEST WESTERN PREMIER C Hotel By Carmen's, responded to this review, December 30, 2012
Thank you for taking the time to post your review Annie C,

We are pleased you enjoyed the theme(s) in our luxury boutique hotel.
Our housekeeping team take pride in ensuring our guests receive a very clean and neat suite, thank you for mentioning it. we also appreciate your knid mention of our Adriatic swimming area.

The rest of our team will be notified of your kind mention of them.

We hope to welcome you back soon.

Sincerely,

Joe Mercanti,
President
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PREMIER C Hotel By Carmen's

Address: 1530 Stonechurch Road East, Hamilton, Ontario L8W 3P9, Canada
Phone Number:
Location: Canada > Ontario > Hamilton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 19 Hotels in Hamilton
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PREMIER C Hotel By Carmen's 3*
Number of rooms: 52
Official Description (provided by the hotel):
Hamilton's first luxury boutique hotel welcomes you! The BEST WESTERN PREMIER C Hotel by Carmen's offers you the modern conveniences of home in a comfortable and classic setting. Your hotel experience will be enhanced as you embrace a touch of Italian culture. All of our rooms and suites are themed after Italian icons and cities including Frank Sinatra, Sophia Loren, Vince Lombardi, Leonardo Da Vinci, and Venice. Custom artwork featuring these personalities and cities define each room. ... more   less 
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BEST WESTERN PREMIER C Hotel By Carmen's Hamilton, Ontario

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