My husband, two children, and I were staying in Hamilton for one night to see an event at Copps Coliseum. e chose the Sheraton for several reasons, first being that it was close to the event center, and second being that it is the Sheraton for crying out loud - you expect a certain quality from a name that you trust.
I have read the other reviews on here and I am sorry but I just can't fathom how one could have a good stay in this hotel.
My biggest problems:
Filthy Room - Stains on carpet, hairs on bathroom sink and soap dish, no garbage bags in the container (the containers were filthy).
Staff - Lack of knowledge, help, or even caring at all made for this stay to be an unpleasant one. We asked one of the customer service girls to recommend a restaurant for families...she could clearly see my 3 year old son with me. She told me that she knew a great family restaurant and we followed her advice. The great "family" restaurant she sent us to was a bar/pub which was hardly a good choice for my children.
Location is really not that great, parking is confusing, the hotel is attached to a mall and we noticed a lot of people just "strolling" through the hotel.
My other problem was the other guests, around 10 at night a large group of drunk people carried on in the halls every half hour or so until 4am. Yelling, jumping, etc.
Then again, I am comparing this hotel to Sheraton Niagara....perhaps I set my standards too high for Hamilton?
- Official Description (provided by the hotel):
- Sheraton Hamilton Hotel is near Copps Coliseum, the Hamilton Convention Centre, Hamilton Place, Standard Life office tower, and government offices. Our hotel is between Toronto and Niagara Falls. ... more less
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- Also Known As:
- Sheraton Hamilton Hotel Ontario
- Hamilton Sheraton