I can't believe I'm just now getting around to a complaint of this terrible establishment. My husband ended up in Emergency after our dinner here last December, 2012. We shared the 3 course fondue dinner and it was, by far, the most disgusting excuse for fondue I've ever had. Fist course cheese-grainy and tasted like condensed soup, no cheese existed in that slop. Next up meat/seafood to cook in a horrible tomato "stew." The fish smelled off (which is probably what sickened my husband.) Last up chocolate, probably the least offensive of the three, but trust me, not good. We also were given dirty plates with food stuck to them, and when we gave them back to the server she agreed and apologized. Then she proceeded to give us rusty fondue "equipment." Not joking...RUSTY. We told the hostess we were dismayed and she knocked 10% off the bill, but really, that didn't help the fact that about an hour after trying to eat this awful "food" my husband began to vomit profusely. We spent the rest of the night in the hospital where the attending physician agreed this was almost certainly food related. I did officially report the food borne illness to the proper authority right after, of course. I've read other food poisoning reviews, here, too. How anyone can actually like this place boggles my mind. Stay FAR FAR away from the Other Brother's in Guelph. I beg of you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
April 27, 2013
Thank you for your response, it is always disappointing to us if a guest does not enjoy the experience. We always try our utmost to please and I am sorry it did not happen on this rare occasion. As per your complaint, the health department did check our establishment and as usual found us to be well within the appropriate standards. As they found nothing to report it is possible that this incidence, as the physician stated, came from food possibly earlier in the day from your house or another establishment.
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I would be happy to offer another meal or to reimburse you for the meal that you did not enjoy.
My apologies again that you did not enjoy The Other Brother's as so many other guests do.
Please call for me to be able to help 519 822 4465
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.