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“Fairfield very satisfactory” 4 of 5 stars
Review of Fairfield Inn & Suites Guelph

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Fairfield Inn & Suites Guelph
2.5 of 5 Hotel   |   35 Cowan Place, Guelph, Ontario N1G 0C1, Canada   |  
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Free Parking
Ranked #8 of 13 Hotels in Guelph
Winnipeg, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Fairfield very satisfactory”
4 of 5 stars Reviewed July 2, 2014

My family of 4 stayed at this hotel this past weekend for 3 nights. The continental breakfast was very good, similar food items of other continental breakfasts we have had. The only complaint is the size of the hole on the garbage covers. Very difficult to put your waste in the garbage. Speaking of putting away the waste, this is a continental breakfast not a restaurant. I noticed many people simply left their waste on the tables. Come on people, do your part to help out! Put your waste in the garbage. The room was twin queens, very comfortable. The FIVE pillows on each bed were of different firmness ratings so that you could find one that suited you. Nice and clean. We like to be green where possible and use the same sheets each night. We left a note for the cleaning staff to change the towels only and leave the sheets. When we returned, a note was left for us by one of the cleaners explaining what she did. She replaced the towels but also made the beds leaving the sheets as is. Now THAT is customer service! Kudos to the staff at this location. The location is not immediately near any restaurants or shopping. However, you will have a vehicle and shopping and restaurants are less than a 5 minute drive away on Stone Road just off of the Hanlon Expressway. Very handy!

Room Tip: No issues on the hotel room. It is a hotel and therefore the A/C units can be noisy. This one was ok...
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, General Manager at Fairfield Inn & Suites Guelph, responded to this review, 3 weeks ago
We are thrilled to hear that you enjoyed your stay at the Fairfield Inn & Suites Guelph and would like to thank you for leaving a glowing review. We will look forward to your next stay with us
Saleem Jaka
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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133 reviews from our community

Traveler rating
    56
    51
    15
    5
    6
See reviews for
57
33
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed June 30, 2014 via mobile

The hotel is in a commercial area of Guelph. The area is quiet (day/night) and is minutes (driving) to family / fast food restaurants. We had a standard room on the 5th floor. The room was very clean, nice LED Television, sheets, pillows, and carpet was clean. The bathroom was clean and the shower had great water pressure. The hotel had a nice pool with a water-slide for the kids (didn't get to use), but looked nice. The complimentary breakfast was great. They offered a wide variety of options from waffles, yogurt, fruit, cereal, and first Marriott I have stayed that offered scrambled eggs and looked like turkey sausage. The eggs needed to be cooked for a little longer and were bland. But, the waffles were great. The staff at the hotel was excellent. It is very nice to be greeted every time in enter or exit the lobby with a few words and a smile.

Stayed June 2014, traveled with family
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, Owner at Fairfield Inn & Suites Guelph, responded to this review, 3 weeks ago
Thank you for taking the time to leave such a thorough review of the Fairfield Inn & suites and we are happy to hear that all aspects of your stay were enjoyable and we hope the next time you are in Guelph you will stay with us once again
Saleem Jaka
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 30, 2014

Could not be more satisfied. Got a smokin deal, upgrade to top floor kingsize, and the waterslide is fun. Room is spotless comfy paul mitchell shampoo and good quality tea coffee provided. Continental breakfast was super staff was friendly. Zero complaints.

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, Manager at Fairfield Inn & Suites Guelph, responded to this review, 3 weeks ago
The management and Staff of the Fairfield Inn & Suites would like to thank you for your gracious review of our property. We will look forward to your next stay with us
Saleem Jaka
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 17, 2014

Average hotel. We checked in and the staff was very pleasant at the front desk. We arrived at our room to discover there was absolutely no view outside just a cement wall. We were on the second floor close to the elevator. Rooms were not completely sound proof and we could hear people in the other room and also in the hallway. The room was clean. The pillows on the bed were small, square and uncomfortable. The water slide was broken the weekend we were there which was a disappointment to the children.

The breakfast buffet was very good with juice, coffee, toast, bagels, cereal and fruit. The staff was very polite and friendly.

Room Tip: Ask if your room's window is obstructed by a cement wall.
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  • Stayed April 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, General Manager at Fairfield Inn & Suites Guelph, responded to this review, June 19, 2014
We thank all our guests for providing us feedback on any issues in the hotel. Information is power and when we hear of issues we can work with our service team on additional training to improve for future visits. We will work with our team to make sure all of our quests have a memorable experience while in our property
and can assure you that on your next visit we will meet or exceed your expectations. Saleem Jaka General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 17, 2014

When we checked in one of the beds had dirty sheets that was folded over to not see. It was not changed the first 2 nights (slept in other bed) and i had the dirt showing.
Sunday I dropped some coffee on the other bed. It landed on the top and bottom sheet.
In case the housekeeping did not see I pulled the sheets from both beds. When I came back from working 15 hrs I was discusted to see the dirty sheets were put on both beds!! The dirt on the first bed was once again folded so it was hard to see and the stain on the other one was clearly seen.

I must say maintenance was great the front dest was great except for the guy I encountered this morning. I was explaining my sheet issue and he kept looking annoyed and passed me. This was frustrating!!!

One last complaint is the water slide hours and the life guards that do not pay attention. They are always on their cellphones and would not know if anything happened. The g.ym is also a joke

I stayed here as it is a work approved hotel, I have enjoyed all marriot hotels I had stayed at and I get points.

I WILL NEVER STAY HERE AGAIN!!

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, General Manager at Fairfield Inn & Suites Guelph, responded to this review, June 19, 2014
We remain committed to excellent service and cleanliness as the hallmarks of our operation and your feedback has helped emphasize that there are always areas for improvement. I regret that your experience did not surpass your expectations, which is always our goal, and I hope you will afford us an opportunity to make this happen sometime on your next visit to our city.
Saleem Jaka
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haliburton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 12, 2014

My husband and I stayed at this hotel on June 11/14. Our daughter was graduating on the Thursday and by the time we got down to Guelph it was after 7pm we where tired as we had worked all day and then drove 4hrs. to get there. All I can say is that we where welcomed with a smile and professionalism by the front desk staff, our room was Amazing! clean, comfortable and a added bonus of a living room. Can't say enough about this wonderful hotel except that if we are in the Guelph area we are Defiantly staying there again!

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, General Manager at Fairfield Inn & Suites Guelph, responded to this review, June 19, 2014
We appreciate your thorough and complimentary review of our hotel. We hope that you will continue to have us as your hotel of choice in Guelph and look forward to welcoming you back
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed June 11, 2014

We stayed here for 1 night when my husband had a meeting in town. The plan was for the kids to enjoy the pool and waterslide in the morning, while he was at the meeting. Instead we found out when we arrived that the waterslide was open the day we arrived 9am-1pm (check-in was 3pm) and the next day from 5pm-9pm (checkout is noon). Needless to say the kids were very disappointed as we chose this hotel mainly for the waterslide.
The lady who checked us in really didn't seem concerned about the disappointment. She seemed very rushed and stressed out, so we left it at that. The kids swam in the morning, but kept saying they wished they could go on the slide. The waterslide hours should have been stated on the website as we figured its 1 waterslide it will be open. I guess when its open they have lifeguards on duty, which is why there are limited hours.
Other than the waterslide, the hotel was very nice. Room was clean and beds comfy. Shower had great water pressure. The breakfast buffet in the morning was good (ie., cereal, yogurt, fruit, bagels, English muffins, bread, muffins, scrambled eggs, sausage, make your own waffles). Lots of seating in the breakfast area. The man who was in charge of this area did a great job and was very friendly.
The staff on our checkout day were friendly and helpful. Didn't bother mentioning the waterslide.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saleem J, General Manager at Fairfield Inn & Suites Guelph, responded to this review, June 19, 2014
Although we never enjoy hearing that one of our guests had a less than perfect stay, we feel the comments such as yours allow us to assess where we have opportunities to make improvements. Should you choose to return we encourage you to get in touch with us prior to your arrival so that we can ensure that everything for your stay is in perfect order
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Guelph

Address: 35 Cowan Place, Guelph, Ontario N1G 0C1, Canada
Location: Canada > Ontario > Guelph
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 13 Hotels in Guelph
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Guelph 2.5*
Official Description (provided by the hotel):
Welcome to the Fairfield Inn & Suites by Marriott Guelph - Guelph Ontario's newest hotel! We offer brand new accommodations with a variety of suites and cutting edge business amenities. Stay connected with complimentary high speed internet and a fully equipped 24hr Business Centre. Located in the heart of the Hanlon Business Park and just minutes away from Hwy 401 with easy access to Toronto, Hamilton, Cambridge, London, and Kitchener/Waterloo. We are located near many major corporations & attractions. ... more   less 
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Also Known As:
Fairfield Inn & Suites Guelph Hotel Guelph
Fairfield Inn And Suites Guelph
Fairfield Inn Guelph
Fairfield Guelph
Guelph Fairfield Inn
Fairfield Inn Hotel Guelph
Fairfield Inn & Suites Guelph Ontario

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