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“Excellent stay off the beaten track” 4 of 5 stars
Review of BEST WESTERN PLUS Royal Brock Hotel & Conference Centre

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BEST WESTERN PLUS Royal Brock Hotel & Conference Centre
3.0 of 5 Hotel   |   716 Gordon Street, Guelph, Ontario N1G 1Y6, Canada   |  
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Ranked #7 of 13 Hotels in Guelph
elliot lake, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Excellent stay off the beaten track”
4 of 5 stars Reviewed July 23, 2013

nice hotel a little hard to reach if you do not know the area well. nice ambience trees secluded private clean and affordable . friendly cordial staff. great weekend break close to all amenities and mall. excellent value for money,. solid breakfast!1

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

Traveler rating
    72
    51
    32
    6
    3
See reviews for
47
29
14
49
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Any
English first
St Catharines
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 20, 2013

Best Western Brock is a great place to stay. Internet is not always working (not hotel's fault) Breakfast is quite good. Lack of newspaper in the morning is a bit of a letdown. Plenty of parking and close to restaurants

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
guelph, Canada
1 review
4 of 5 stars Reviewed July 20, 2013

comfortable bed & very close to u of guelph - the bed was a king so lots of room & the location is within walking distance - the major problem is room service doesn't start til 6pm there are some eateries just across the street though

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
4 of 5 stars Reviewed July 16, 2013

My husband and I stayed at this hotel for 4 nights. Although initially there were a few minor issues (lights not working, bathroom sink not draining, room very warm), these were all taken care of promptly when addressed with front desk. The front desk staff were very friendly and helpful. Upon checkin we were given a spacious room at short walking distance to main lobby and restaurant, and at a lower price than originally booked. Our room had high ceilings, giving it a spacious feel, and was clean and functional, with a small fridge. However, we were disappointed that there was not a microwave as indicated in the room description when booked. The bed was very comfortable, and enabled a good nights sleep. Overall, a pleasant experience and good value for the price.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 15, 2013

Renovated lobby does NOT reflect the outdated and retro rooms without ventilation. Front desk service was rude and not service oriented at all. (the older gentleman with grey hair). Outdoor pool is nice but the awful smell in the hallways and stairwell is to much, especially in summer heat. The conference room smelt like urine. The carpets need to be replaced and the Suite bathrooms need updating.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 7, 2013

I have stayed at this hotel under three different chains over the years, and it is slightly better now, but is not more than a room. The breakfast offers nothing for anyone with gluten/dairy allergies, and had very little selection. The price was Ok for our stay, but the place seems a little tired and in need of some TLC.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review, July 15, 2013
Thank you for your review of our hotel. It is unfortunate you found our hotel only average, we underwent an extensive renovation in 2009 and work diligently to maintain a high standard of product. We do apologize for the lack of variety consistent with your dietary requirements and we are strongly contemplating your requests as additions to our breakfast. We sincerely hope you give us another opportunity to serve you in the near future.
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Burnaby, British Columbia, Canada
1 review
5 of 5 stars Reviewed July 6, 2013

The hotel was very clean, the staff more than helpful and the breakfast was really good. I would stay in this hotel again if I am ever out this way again.
We really liked the fact that there was an outside entrance to our room which made taking in our cases much moe convenient. A good stay!

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ketan N, General Manager at BEST WESTERN PLUS Royal Brock Hotel & Conference Centre, responded to this review, July 15, 2013
Thank you for the kind comments, it is encouraging to hear positive and kind words from our guests. We strive to provide a superior customer experience and we are elated to read your review. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Royal Brock Hotel & Conference Centre

Address: 716 Gordon Street, Guelph, Ontario N1G 1Y6, Canada
Phone Number:
Location: Canada > Ontario > Guelph
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Best Value Hotel in Guelph
#5 Business Hotel in Guelph
#6 Family Hotel in Guelph
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Royal Brock Hotel & Conference Centre 3*
Number of rooms: 104
Official Description (provided by the hotel):
The Best Western Royal Brock Hotel in Guelph is conveniently located directly adjacent to the University of Guelph, government offices and close to commercial, retail and residential areas, all in a beautiful park-like setting in Guelph, Ontario. The Best Western Royal Brock Hotel in Guelph is ideal for the business traveler with all the value added amenities you've come to expect including complimentary high speed wireless internet access, free local, calling card access and toll-free calls and a complimentary hot breakfast.For the leisure guest, traveling through Southwestern Ontario, the Best Western Royal Brock Hotel in Guelph boasts a seasonal outdoor swimming pool and sundeck from May to September and plenty of free parking for your accommodation needs. With ample meeting/conference space and superior catering facilities, the hotel is ideal for any social or business function. When travelling through southwestern Ontario, consider the Best Western Royal Brock Hotel in Guelph for your next reservation! ... more   less 
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Also Known As:
Best Western Plus Royal Brock Hotel And Conference Centre
Best Western Guelph
Ramada Guelph
Guelph Ramada
BEST WESTERN PLUS Royal Brock Hotel & Conference Centre Guelph, Ontario

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