As a frequent traveler, I use a bidding website to purchase my hotel rooms. I do this often (usually once or twice a month minimum) and always bid 4-Star or 3 ½ Star. With very few exceptions, the hotels measure up to the star-level assigned to them by the website (as well as their own site or Expedia, etc.). I was very disappointed when I arrived at the Holiday Inn “Hotel” and Conference Centre in Guelph, Ontario.
We were greeted with the overwhelming odour of hot tar that was being applied to the roof (to stem leaks, I would assume…). It was so strong it made us feel nauseous. The front desk person assured us that the repairs were finished for the weekend and that the odour would soon dissipate. The only problem was that the way the hotel is build (old motel that has been converted to a ‘hotel’ by adding a four-story slanted roof over the motel across the newer section that houses the dining room, etc.), the air-conditioning units are facing into this indoor section, thereby pulling that stench into the rooms.
Because we were three adults, we were only given the option of a king bed with a cot or pull out, or two double beds. I didn’t know that hotels still had double beds! Not too comfortable when you’re not used to sleeping on such small beds. The room was adequately furnished, but the bathroom was quite old and very small. The general cleanliness of the hotel was fair to poor in my opinion. There was hair in the tub and clear signs of lack of thorough cleaning throughout the room as well as the property in general.
We used the “Fitness” room (which is a small suite converted to accommodate exercise equipment). Of the two treadmills, one had an “Out of Order” sign on it. The A/C in the room didn’t work (the controls were off and no way of turning them on…) so it because unbearable in the room after about 20 minutes. So much for exercising!
On to the pool and ‘spa’: The pool (indoor; heated) was adequate, but the spa was filthy and the tiles were actually coming off around the top and back of the spa. Once we saw the layers of scum on the tiles, we immediately exited the spa area and returned to our rooms and showered thoroughly. That’s a breeding ground for all kinds of bacteria!
The carpets in the main hallway off the second floor leading to the lobby were completely warped and are a serious tripping hazard. In our hallway on the 2nd floor, there was a huge bleach stain outside a suite right at the junction of the hallway to the elevator area. Not very pleasant to look at for sure.
In the men’s main washroom off the lobby (which is used by restaurant patrons), the wallpaper is all peeling off and sections are missing in the stall.
Highspeed wireless was advertised, but did not work in the room. I was then advised by the front desk person that it is only guaranteed in the common areas! That doesn't do me much good!
The hotel is older (Perhaps 20 -30 years???) and is competing against much newer and far nicer properties in the area (Delta, Fairfield Suites, etc.). I don’t know how long this property will be left in the condition it’s in, but it’s completely unfair to call this a 4-star hotel. It is nothing of the sort. Filthy in areas, bare minimum staffing levels, worn out in all areas….definitely not a four-star experience.
I have contacted the bidding agency to complain about the star level of this property and am waiting to hear back from them. Unfortunately, it seems that if a property has all the boxes ticked (pool, restaurant, fitness center, business center) this somehow magically qualifies them to be considered ‘four-star’.
Avoid this property at all costs. There are many much nicer hotels and even motels that would be in better condition and probably cost less.
Stay somewhere else!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are sorry to hear that you encountered some problems during your stay. Our three star property recently celebrated its 30th anniversary, and is one of only a few Holiday Inn hotels in Canada that was originally constructed with the unique atrium style lobby with room balconies overlooking the restaurant and pool. The hotel has a number of rooms that have outside windows, and we will gladly try to accommodate guests’ requests for these rooms.
While the building is older, we do renovations and routine repairs to maintain both the structural integrity and aesthetic appeal of the hotel. The roof has just been replaced, and the issues you noted about wallpaper and carpeting will be completed within the next few months.
All rooms are equipped with high speed internet access, and Ethernet cables are provided for guest use. Wireless is available in the lobby, lounge, and meeting rooms. Our 24 hour business centre also provides our guests with access to computers and printers.
We look forward to welcoming you back so you can see the improvements our scheduled upgrades have made.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.