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“Good hotel near Buffalo” 4 of 5 stars
Review of Clarion Hotel & Conference Centre

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Clarion Hotel & Conference Centre
3.0 of 5 Hotel   |   1485 Garrison Road, Fort Erie, Ontario L2A 1P8, Canada (Formerly Holiday Inn)   |  
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Ranked #2 of 6 Hotels in Fort Erie
Quebec City, Canada
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Good hotel near Buffalo”
4 of 5 stars Reviewed September 10, 2013

We stayed 2 nights at this hotel during a NFL trip in Buffalo.
We booked this hotel from Priceline Express Deal at 69$.
We choosed this hotel because it was near Buffalo (15 minutes).
The room was correct but not up to date. There were 2 double beds, a table with 2 chairs, a old TV (flat screen please!), a sink in the room, A/C.
The mattress was too hard.
The room and the bathroom was clean.
The hotel lobby looks very nice.
The pool and whirlpool was nice, with changing rooms, lockers, shower, sauna, open until 11:00pm.
So I recommend this hotel for a cheap stay near Buffalo and not too far from Niagara Falls.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, September 18, 2013
Dear B Francoeur,
Thank you very much for taking the time to share your feedback from your stay with us at the Clarion Hotel & Conference Centre. All comments are reviewed with the entire Team for it is how we improve our Hotel and Service.
We are close to the border so it does make it convenient when going to the Buffalo Bills game or for shopping in Buffalo. We do have plans for updating in the future and I hope you will be back to stay with us again.

Sincerely,
Jonathan George
General Manager
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85 reviews from our community

Traveler rating
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    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • Italian first
  • Any
English first
Rochester, New York
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2013

I have stayed at the Clarion Hotel & Conference Centre several times. I find the rooms to be warm and welcoming and very, very clean.
I had the privilege of staying in two of the suites, which are amazing...especially for the price. The staff is always friendly and helpful.
I would recommend this hotel highly.

Room Tip: There are several restaurants nearby. It isn't very far from Niagara Falls and Niagara on the L...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, September 18, 2013
Dear DSMITH14622,
Thank you very much for sharing your comments from your recent stay. I am so glad that you had a pleasant stay with us and look forward to welcoming you back to the Clarion Hotel & Conference Centre.

Sincerely,
Jonathan George
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Angus, ON
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed September 3, 2013

About 23 friends and family members stayed at this hotel this past Labour Day weekend for my daughters wedding, which was at a different venue. The hotel staff were very accomodating and pleasant about anything they were requested of. We were very impressed with the cleaniless of this hotel. Especially, the public washrooms!

We recommend this hotel to everyone if their in need of accomodation in Fort Erie.

We did not use the pool or the spa on our trip. However, many other visitors appeared to be having a great time using the facilities.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, September 18, 2013
Dear K8tieM,

Thank you so much for taking the time to share your feedback from your recent stay. I am glad that you and your family had a good stay during this special time.
Fort Erie is in Niagara's South Coast and has so much to see and do in the area. I look forward to welcoming you back!

Sincerely,
Jonathan George
General Manager
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Toronto, Canada
Top Contributor
62 reviews 62 reviews
45 hotel reviews
Reviews in 43 cities Reviews in 43 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed August 22, 2013

Stayed two nights. The hotel has a nice pool and hot tub. The lobby area is pleasant. The staff is very professional. Complementary WiFi and newspapers. The only thing that they need to improve here is the food at the restaurant: it was below average.

  • Stayed August 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, August 29, 2013
Dear Born Yesterday,

Thank you very much for taking the time to provide your feedback on your recent stay with the Clarion Hotel & Conference Centre. I will certainly share your comments with the entire Team. I apologize that you did not have a favourable experience in our restaurant, I will share this feedback with our Food & Beverage Team.
I hope that if you are in the area again you will stay with us and again thank you for your feedback.

Sincerely,
Jonathan George
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Hope, Canada
Top Contributor
107 reviews 107 reviews
31 hotel reviews
Reviews in 38 cities Reviews in 38 cities
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed August 22, 2013

We stayed at the Clarion with our two young boys for three days. The hotel looked nice from the outside and it had a lot of parking space. When we walked into the lobby it was really nicely decorated and spacious. The first thing we saw was an arrangement of chairs and couches by a fireplace. To the right was the check-in desk and to the left was a bar and restaurant. There was also a small games room just to the left of the main doors with a Foosball table and three video games. The staff were very friendly and check-in was fast. There were two elevators and they were also fast.

We stayed in a double Queen room, which was typical in size and layout of most hotel rooms. The decor was pleasant and appeared relatively new. There was a desk near the window and a table with two chairs. The desk had an outlet with various hook-ups and electrical outlets. We didn't bring a laptop, but it came in handy for our two BlackBerry's. We had an area beside the closet with a small counter top, refrigerator and sink. The first thing I noticed was how clean everything was. The room, bathroom, everything was very clean. The wife always makes me check the beds before we even bring the luggage in. The sheets smelled fresh and the beds were immaculate. The air conditioner worked well and the room was very comfortable. The beds were a little low to the floor, but were good for sleeping. The bathroom was typical in layout and again I can't stress enough how clean it was. One thing for those of us over six feet tall was that the shower/bathtub doesn't offer enough headroom. If you're six foot or under it you won't even notice.

The pool area is accessed to the left of the front desk. You need your room card to enter and entrance is gained through the male or female washroom. Both washrooms have a sauna, shower, lockers and a toilet. The pool is a good size and has a deep end of 5'6". No diving is allowed, but it's a great pool for playing with the kids, swimming or just relaxing in the water. At the far end is one of the largest hottubs I've seen. The water is very hot, but once you get in it is nice to sit and soak for a few minutes. We found that the hotel offers memberships for it's workout room and pool facilities, so don't be surprised to find that people in the pool aren't guests.

We really enjoyed our stay and wouldn't hesitate to stay there again.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, August 29, 2013
Dear OTRC,

Thank you very much for providing feedback on your recent stay, the voice of our guests is very important to me! I am so glad that you had a good stay with us and I hope to see you again here at the Clarion Hotel & Conference Centre. I will ensure I share your comments with my entire Team.
I look forward to welcoming you back in the future!

Sincerely,
Jonathan George
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ontario
Top Contributor
112 reviews 112 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed July 1, 2013

My wife and I were there to do some Family History Search. This hotel was in a convenient location. The room was large, including a desk and good lighting. We had breakfast their one morning and that was fine. Front desk service was fast and they allowed us to book in early.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, July 2, 2013
Dear PLESLIE23,

Thank you very much for posting a comment on Trip Advisor about our hotel. I am so glad that you had a good stay and we hope to see you again soon. Thank you for staying with us!

Sincerely,
Jonathan George
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Markham, Ontario
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed June 10, 2013

This was a clean hotel but the fumes after they cleaned the reception area and elevator were brutal. I'm not sure what they use but it practically knocked me out...I actually had difficulty breathing! We only stayed one night and got a really super rate through Booking.com although the hotel was pretty much empty judging from the cars in the parking lot. The beds were lumpy and the air conditioning was unbelievably noisy! We didn't report it because we didn't want someone intruding on our privacy...If we had stayed more than one night we would have said something. It was almost impossible to get through on the telephone to the desk staff. We got a busy signal the majority of times and eventually gave up.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager190, General Manager at Clarion Hotel & Conference Centre, responded to this review, June 11, 2013
Dear Jojo2008,

Thank you for taking the time to share your feedback, it is through such comments that we can better improve our service. I am very sorry you did not have a favorable stay with us. I will be reviewing your comments with my Team to ensure that we correct the deficiencies you encountered during your stay.
We pride ourselves on ensuring our guests have a pleasant stay and it is unfortunate that we were not made aware of the problems you encountered. I hope if you are in the area in the future you will stay with us again.

Sincerely,
Jonathan George
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Clarion Hotel & Conference Centre

Address: 1485 Garrison Road, Fort Erie, Ontario L2A 1P8, Canada (Formerly Holiday Inn)
Phone Number:
Location: Canada > Ontario > Fort Erie
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Fort Erie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Clarion Hotel & Conference Centre 3*
Number of rooms: 107
Official Description (provided by the hotel):
Enjoy Excellent Service Above Hotels In Fort Erie If quality service is important to you, then you belong at the award-winning Holiday Inn Hotel & Suites of Fort Erie / Niagara Convention Centre. Our hotel near Niagara Falls is conveniently located near Queen Elizabeth Way to keep you connected to Buffalo, NY, Toronto and downtown Fort Erie, Ontario. Our hotel's location at the 'Gateway to Canada' ensures you'll find plenty of attractions nearby. Our hotel's location on Lake Erie and proximity to Niagara River and Niagara Falls gives you plenty of outdoor options. You can also visit the local wineries, tour Old Fort Erie, or go shopping at the many markets surrounding our hotel. Fort Erie Civic Centre Complex, Town Hall, Erie Personnel Corporation and other businesses are also convenient to our hotel's location. Fort Erie business travelers benefit from our corporate amenities, including seven meeting rooms, an exclusive Executive floor and a 24-hr Business Centre. We go beyond other hotels on Lake Erie to give you a comfortable stay. You can eat at Freeland's Restaurant and Lounge, play games in the Arcade and relax in the indoor, heated pool, whirlpool or sauna. Each room has triple-sheeted bedding, a large TV and a work area with free high-speed Internet access, and many rooms have mini-fridges, fireplaces, Jacuzzi tubs and more. For an excellent stay in Fort Erie, Ontario, our hotel's staff invites you to the Holiday Inn. ... more   less 
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Also Known As:
Clarion Hotel And Conference Centre
Holiday Inn Fort Erie
Fort Erie Holiday Inn
Clarion Hotel & Conference Centre Fort Erie, Ontario, Canada

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