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“Beautiful hotel” 4 of 5 stars
Review of Cambridge Hotel and Conference Centre

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Cambridge Hotel and Conference Centre
3.0 of 5 Hotel   |   700 Hespeler Road | Highway #24, Cambridge, Ontario N3H 5L8, Canada   |  
Hotel amenities
Ranked #4 of 10 Hotels in Cambridge
Kapuskasing, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Beautiful hotel”
4 of 5 stars Reviewed July 20, 2014

Very clean, comfortable and modern! Went there for my sister's wedding in July..front desk was very accomodating and helpful. Great price for what you get!

The only thing was that the restaurant wasn't prepared to serve over 30 ppl even if we reserved months in advance. Very slow service but our waitress was great and always smiling! Very appreciated!

Thank you..we will be back!

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billie-Anne A, General Manager at Cambridge Hotel and Conference Centre, responded to this review, July 22, 2014
Thank you for sharing your comments with us! We are pleased to hear that you enjoyed your stay with us during your sister's wedding! I apologize that you found the service slow during your group's dinner in the restaurante. We appreciate your feedback and we will look into how we can improve this for future groups.

Thank you again for your feedback! We hope to have the opportunity to welcome you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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209 reviews from our community

Traveler rating
    120
    62
    14
    9
    4
See reviews for
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79
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • German first
  • Any
English first
Ottawa, Canada
Top Contributor
68 reviews 68 reviews
11 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 13, 2014

We have stayed at this property before and were happy with our stay, however I cannot say that this time. We went out around 10 AM came back around 3 PM and our room had not been cleaned. (And NO the do not disturb sign was not out). We had to find toilet paper ourselves as we had run out, we never received fresh towels , more coffee for next morning or tissues, as I had requested when I called the front desk. I was told housekeeping would be right up.....well no one ever showed up. We had to go and get our own tissues out of our car. We did not have time to call the front desk as we had to leave to attend a wedding. The room was very nice, the small kitchen a wonderful treat, would have be nice to have a sponge or dish cloth to wipe up spills, instead of using the bathroom towels, however that might explain why the towels looked so grey and dingy, they are used in little kitchen. Towels were very old and worn. Not sure I would stay here again.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billie-Anne A, General Manager at Cambridge Hotel and Conference Centre, responded to this review, July 16, 2014
Thank you for taking the time to share your feedback about your recent stay. We do apologize that your room was not cleaned during your stay and they items you requested were not delivered on time. We have advised our Executive Housekeeper of your concerns to ensure this do not occur in he future.

Thank you again for your comments.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Ontario, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 26, 2014

We truly enjoyed our stay at the Cambridge Hotel. The rooms were spotless and well appointed, the staff were helpful and attentive and the restaurant was amazing. The best hotel in Waterloo region buy far!

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Whitby, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 20, 2014

My husband and I stayed 2 nights because we live out of town and were attending a wedding nearby. The staff at the front desk were extremely friendly, and a great help with directions. We stayed during a very busy weekend so we were required to book 2 different rooms. The second stay was booked last-minute but the hotel made the room-change seamless.
The first night we were in a King, corner unit room, and the second night was a room with 2 queens. Both were very similar in decor and furnishings. We appreciated the bar fridge and microwave provided in each room, the free wifi and coffee maker but really thought the decor was outdated. The beds are VERY firm but we slept well. Great pillows :)
Overall, we thought it was a great value.

*please add bananas to the breakfast fruit selection

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billie-Anne A, General Manager at Cambridge Hotel and Conference Centre, responded to this review, June 23, 2014
Thank you for sharing your comments. We are happy to hear that you enjoy your stay with us! We apologize that you found the decor to be out dated. We appreciate your feedback, and we hope to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 17, 2014

Stay here as work approved. Have had great experiences. Clean room. Great staff. Prompt room service. Staff is great and helpful. There was one incident where the water from my shower went into the conference room below. I got moved to a realy fancy room. Great quiet hotel!!

Room Tip: Gym is good, food is good, rooms are clean.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billie-Anne A, General Manager at Cambridge Hotel and Conference Centre, responded to this review, June 18, 2014
Thank you for sharing your comments about your recent stay. We are pleased to hear that you enjoyed your stay at the Cambridge Hotel & Conference Centre! We do apologize that there was a leak caused by the shower, and for any inconvenience this may have caused. We do appreciate your understanding and we are happy to hear you were pleased with your room change. Thank you again for your comments, and we hope to welcome you back again soon!
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Cambridge, Canada
1 review
5 of 5 stars Reviewed June 14, 2014

We had our ceremony and reception for our wedding here and it was fantastic! Brandy (Catering Manager) was very helpful, knowledgeable, and really helped to make our wedding a successful and special event. Leeanne (who worked with Brandy) helped to make the actual day run smoothly and put our nerves at ease. The decor actually ended up matching our wedding colours perfectly, which was a nice bonus. The quality of food was really good, especially the sweet potato and bacon soup. We would highly recommend the Cambridge Hotel to anyone!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billie-Anne A, General Manager at Cambridge Hotel and Conference Centre, responded to this review, June 16, 2014
Thank you for sharing your feedback with us! We are so pleased to hear that you enjoyed your stay with us! It was a pleasure to be a part of your very special day by hosting your wedding at our hotel! We hope to have the opportunity to welcome you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Collingwood
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 11, 2014

Room was clean, staff very friendly. We had an issue with our shower and someone was up to fix it within ten minutes. Now for the breakfast....it was okay but should be free like most other hotels for the same type of breakfast. We were three couples travelling together, one couple got the breakfast for free (government rate), one couple was told at check-in that if they reserved the breakfast before midnight it would cost $10.00, the third couple was told nothing about this at check-in. So basically, a breakfast that should be free, cost $13.00 per person!!!! For that reason, we would not return.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Billie-Anne A, General Manager at Cambridge Hotel and Conference Centre, responded to this review, June 13, 2014
Thank you for sharing your comments with us! We are happy to hear that you did enjoy your stay with us and found our service quick and efficient.

We are sorry to hear about your dissatisfaction as to how the hotel operates our breakfast. The Bruce Restaurant is a full service restaurant that offers a hot buffet breakfast with a wide variety of hot and cold items. Although it would be nice to include this in all our rates, we do have a great deal of guests that are looking for pricing that doesn’t include this service. With that being said the hotel has negotiated rates with a great deal of companies that include breakfast and some that do not. We have extended this policy with our leisure business as well as some leisure groups we work with request pricing with breakfast and some really want the best possible price and aren’t 100% confident that their guests require this type of service. As we do want our guests to take advantage of the buffet, we have introduced a $10 breakfast which we have found extremely fair based on the amount of food you receive and the large variety of items that are offered on the buffet.

Thank you again for taking the time to share your comments. We do hope you will consider using the hotel again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cambridge Hotel and Conference Centre

Address: 700 Hespeler Road | Highway #24, Cambridge, Ontario N3H 5L8, Canada
Location: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#2 Romantic Hotel in Cambridge
#3 Business Hotel in Cambridge
#3 Family Hotel in Cambridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Cambridge Hotel and Conference Centre 3*
Number of rooms: 138
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Also Known As:
Cambridge Hotel And Conference Centre Ontario

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