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“Fantastic stay!” 5 of 5 stars
Review of Travelodge Cambridge - Waterloo

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Travelodge Cambridge - Waterloo
2.0 of 5 Hotel   |   605 Hespeler Road, Cambridge, Ontario N1R 6J3, Canada   |  
Hotel amenities
Ranked #7 of 10 Hotels in Cambridge
lil_kim1111
2 reviews
“Fantastic stay!”
5 of 5 stars Reviewed April 23, 2011

My group has stayed at this location before and they have always been accomodating and provide excellent service! We will be staying again!

  • Stayed April 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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210 reviews from our community

Traveler rating
    51
    73
    50
    24
    12
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75
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Oshawa, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 11, 2011

Never book the Travellodge in Cambridge, Ontario. I can't believe how disappointed we were with this hotel. It was an eye sore from the minute we drove up. The windows looked cloudy from the outside, cigarette butts were all around. It is very run down and dated.
When we entered the room and the smell of cleaning supplies was too much and within 5 minutes I had a headache. There were stains on the chair, the windows had mold around them. The bathtub was stained with dirt. The lamp shades have yellowed over time. Everything in the room looked like it hadn't been updated since 1985. The first concern was bed bugs, the mattresses were checked to find a hole in the sheets. The sheets were very thin along with the towels. Everything needs to be replaced.
We could not stay at this hotel.
We inquired immediately about a refund but was told there was nothing that could be done. We were booked for two nights.
We contacted other hotels immediately and found one for only $14.00/night more including breakfast (I would rate the new hotel at a 5/5). I had a wonderful sleep and know where to stay next time.
I would never recommend the Travellodge in Cambridge, Ontario to anyone.

  • Stayed April 2011
    • 1 of 5 stars Rooms
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rjessani, General Manager at Travelodge Cambridge - Waterloo, responded to this review, April 18, 2011
Dear Guest,

On behalf of our hotel and staff I apologize for the lack luster experience. We greatly value the input, comments and experiences shared by our guests and appreciate the time you have taken to address your concerns. Currently, we are in the process of renovating the hotel, as part of our improvement plan for the year; this process entails updating all our windows, doors and patio entrances. In doing so, our aim is to be an entirely Eco-Friendly property and improve the overall esthetics of the premise. We are also in the process of updating our lighting fixtures, bed spreads, and curtains. Through our bedbug inspection program (done through Abell Pest Control) I can assure you that our mattresses are bed bug free. Although cigarette butts are inevitable where garbage cans are accessible, please note that we do have strictly designated non-smoking areas within our compounds. We do thorough inspections of our rooms to ensure housekeeping standards are in accordance with strict guidelines. However, we thank you for bringing to our attention some housekeeping issues that would have resulted in an oversight on our part and we will be enforcing stricter guidelines to avoid future mishaps to maintain optimum cleanliness of our rooms. Again, we value the feedback we receive from our guests, rest assured the comments do help us change and update our guidelines and procedures to constantly improve the quality of our hotel. We are working to improve the components you have mentioned and I would like to assure you that if you should choose to visit again, we would be happy to provide you with the quality and excellent customer service that we pride ourselves on.

Travelodge Cambridge-Waterloo
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sudbury, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 9, 2011

I have to write a review of this hotel staff. They made my stay more comfortable and are the most caring, compassionate staff I've ever seen. They went out of their way to make me feel comfortable during a very difficult time in my life. I was there to attend my 4 year old grandaughter's funeral. Like I said they made my stay so much easier for me. I don't know all the staff by name. One of them was the housekeeper Nicole. So kind and comapssionate. front desk staff and others were such great help as well. They went out of their way to make my stay a little more manageble. Thank you so much. Proved to me that there are still alot of great people out there.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 30, 2010

We booked this hotel using Hotwire. The price turned out being the same as if you booked through other websites that allow you to see the hotel like Expeidia.ca

They need new Beds, thats about it. You can't ask for much when your not paying a lot.

Pretty good Continental Breakfest from 6am - 10am

Make it Party Everytime you go out!!!

JP

  • Stayed December 2010, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chicago, Illinois
1 review
4 of 5 stars Reviewed October 15, 2010

Excellent front desk service, Clean rooms, Free breakfast, Ample parking space. Needed additional amenities, ( towel, soap ) diligently provided. I would recommend to stay in Travelodge.

  • Stayed September 2010, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Detroit, Michigan
Senior Contributor
49 reviews 49 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed September 14, 2010

After reading the previous reviews we booked a 2 night stay here. When we checked in the desk person could not find our reservation, we had to give him the number and he found it on some other computer. Our room (119) needed a complete re-do. The walls and ceiling looked as if they hadn't seen paint in many years. The carpet was thread bare and dirty, needed to be changed or at least cleaned. The king bed was very soft, almost uncomfortably soft, like maybe it was old and needed to be replaced. The pillows were really bad. All the furnishings were old and dated. The TV was old, the picture was fuzzy. The bathroom was dimly lit, had mold around the tub, both drains in the tub and sink were EXTREMELY slow. We mentioned the drain problem to the desk but nothing was done. Taking a shower in a foot of nasty water is not very comfortable!! The overall lighting in the room was very bad, seemed like all the fixtures had 40W bulbs. The exterior of the motel was NASTY, weeds growing up all around the walls, the parking lot was cracked and weeds growing through the cracks. The entire parking lot needed to be swept to get rid of broken glass and rubble. The continental breakfast was decent. Good for a quick coffee and bowl of cereal in the morning. Overall, we were very disappointed in the stay, not sure where the other reviewers were staying but from reading their reviews I don't think it could be at this motel. We travel Canada a lot but we will never stay at another Travelodge. I would NOT recommend this motel to anyone.

  • Stayed September 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Thornhill, ON
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 11, 2010

The staff was extremely friendly. The place is clean but worn. It is spartan but does not sparkle. Parking is very tight. Typical one star.

  • Stayed June 2010, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Travelodge Cambridge - Waterloo

Address: 605 Hespeler Road, Cambridge, Ontario N1R 6J3, Canada
Location: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Business Center with Internet Access Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Room Service
Hotel Style:
Ranked #7 of 10 Hotels in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:2 star — Travelodge Cambridge - Waterloo 2*
Number of rooms: 59
Official Description (provided by the hotel):
Cambridge's best value & service guaranteed! On business or leisure we want you to stay with us. Your stay includes complimentary buffet breakfast, Free Wireless Internet, tea/coffee and an abundance of in-room amenities. We also have our very own on-premise restaurant, Archie’s Bar & Grill. All of our rooms have an in-room fridge, microwave, coffee maker, hairdryer, iron and ironing board. At the Travelodge Cambridge your stay is always our pleasure! ... more   less 
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Also Known As:
Travelodge Cambridge - Waterloo Hotel Cambridge
Travel Lodge Cambridge
Cambridge Travel Lodge
Cambridge Travelodge
Travelodge Cambridge - Waterloo Ontario

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