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“Best western Cambridge” 4 of 5 stars
Review of BEST WESTERN PLUS Cambridge Hotel

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BEST WESTERN PLUS Cambridge Hotel
2.5 of 5 Hotel   |   730 Hespeler Road, Cambridge, Ontario N3H 5L8, Canada   |  
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Ranked #6 of 10 Hotels in Cambridge
Sudbury, Canada
2 reviews
2 helpful votes 2 helpful votes
“Best western Cambridge”
4 of 5 stars Reviewed March 17, 2014

A -! Best Hotel i have been in years Room comfort, staff friendly, location 401 and 24 is Exellent I had one problem and it was taken care of right away. The serving staff was great to my grandson took him for a walk, and was treated by this lady like he was a somebody.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, March 20, 2014
Thank you for taking the time to share your feedback. It's always nice to hear that our staff is taking such good care of our valued guests. We hope that you will come see us again if you're travels ever bring you back to Cambridge!

Sincerely,

Lynda Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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201 reviews from our community

Traveler rating
    76
    65
    39
    17
    4
See reviews for
75
53
8
41
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Swedish first
  • Any
English first
Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 15, 2014

We had a great time at the hotel with very pleasant staff who helped us with all of our questions. It was nice and quiet, breakfast was good and we felt comfortable and safe. The kids had fun in the pool and rooms were clean - a little dated but very clean.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, March 20, 2014
Thank you for your feedback and we're very happy to hear that you enjoyed your stay. We're excited about the renovations to our hotel this year which will include updating our guestrooms to better satisfy our valued guests. We hope to see you again the next time your travels bring you our way!

Sincerely,

Lynda Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 28, 2014 via mobile

The staff is always pleasant and gracious, very helpful n willing to accommodate every need to make our stay very relaxing and enjoyable. The pool area is undergoing renovations that should make the area more appealing when completed. The motel is in a great area that is close to many amenities n the continental breakfast is well done,, eggs aren't cold n everything is fresh. Highly recommended as the rates are very affordable n the guests we encountered are a pleasure too have met also.

  • Stayed February 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, March 20, 2014
Thank you so much for taking the time share your feedback regarding your recent stay. We appreciate your patience while we're renovating and hope that you will be back to enjoy the changes once they are complete!

Sincerely,

Lynda Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simcoe, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2014

My husband and I enjoyed our stay at the Best Western. The only thing I found this time was that the hot tub was not hot, it was very warm and comfortable. There was some renovations going on in the pool area, but not in the way of our stay.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, February 24, 2014
Good Afternoon Marjorie,
Thank you for sharing your feedback regarding your recent stay. We appreciate your patience with our renovations and hope that you will be back to see us again when they are completed.
Have wonderful day!

Lynda Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 3, 2014

This hotel has a pool and hot tub, complimentary continental breakfast and free wifi. The rooms are clean and reasonably sized and the hotel itself was quiet and clean. The staff is friendly and professional. I'd recommend it and we'll be staying there again, should our travels take us there.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, February 24, 2014
Good Afternoon Mark,
Thank you for taking the time to share your feedback. We're happy to hear that you enjoyed your stay and look forward to seeing you again the next time your travels bring you our way.
Have a fantastic day!


Lynda Campbell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brigham, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 19, 2014

Friendly staff at check in, but when we returned after supper there was no parking. We were told to park at the check in spots. Tons of screaming kids running in the hallways. Breakfast was horrible and hardly anything left, ended up at Tim Hortons.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, January 21, 2014
Good Afternoon,
Thank you for taking the time to share your feedback regarding your recent stay. On behalf of our entire team I would like to apologize for not meeting your expectations. Unfortunately, there were teams staying with us during your stay and therefore the hotel was very busy. Please know that we do have security on and do our very best to keep the hallways quiet during these busy weekends.
We hope that you will consider staying with us again.
Sincerely,

Lynda Campbell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Catharines, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 2, 2014

Stayed for one night over New Years and our first room had a toilet that wouldn't flush properly although the room was clean and nice. Our second room was clean and nice but the toilet wasn't much better. It wouldn't flush properly all the time either. That creeped me out. We didn't change rooms again and just flushed the toilet multiple times everytime we used it and hoped for the best. Breakfast was served from 6:30 am to 9:30 am so I got up early and showered so that we would be able to be downstairs to eat in time. What a disappointment. Some kind of breakfast burrito, waffles, toast, muffins, pastries, cereal, coffee and juice. Not the nice hot breakfast of eggs, bacon, sausage, etc that is usually offered at other hotels of this rating. I should have stayed in bed. Over all - the hotel is nice but the plumbing sucks and breakfast is nothing to get excited about.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynda C, General Manager at BEST WESTERN PLUS Cambridge Hotel, responded to this review, January 21, 2014
Good Afternoon Debbie,
Thank you for taking the time to share your feedback regarding your recent stay. I apologize for the slow flushing toilets and have passed on the information to our maintenance department. Although we do offer a large selection of items for our breakfast, we unfortunately do not have a restaurant and full kitchen on property and therefore are limited to what we can offer our valued guests.
We hope that you will consider staying with us again the next time you're in our area.
Sincerely,

Lynda Campbell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Cambridge Hotel

Address: 730 Hespeler Road, Cambridge, Ontario N3H 5L8, Canada
Phone Number:
Location: Canada > Ontario > Region of Waterloo > Cambridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cambridge
#5 Family Hotel in Cambridge
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Cambridge Hotel 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Best Western Cambridge
Cambridge Best Western
BEST WESTERN PLUS Cambridge Hotel Ontario

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