My friends and I went to celebrate 2 birthdays. It had been planned for months as all of us have babies and we don't get girls night out very often. When making a reservation, we called 4 times and got no answer so finally left a vm with our reservation request just as the instructions told us to do so. Needless to say we showed up and were greeted with rude hostesses that told us since we didn't receive a phone call back we didn't have a reservation and we could wait and IF there was a no show in an hour and a half we could then get a table. We asked to speak to a manager.....Who was unapologetic, and seemed annoyed by the whole situation. He set up a makeshift bar table for us and said he would see what he could do. He then proceeded to come back to our table to let us know that he really trusts his hostesses and that one of them called us back and left a message to let us know we didn't have a reso and that our phone must not work properly........#1 rule in customer service you don't make it the customers problem nor do you blame them. Your cockiness and arrogance was not appreciated. Needless to say we then asked to speak to The GM who was not helpful at all and just ignored us.....so we left and went and had a wonderful dinner elsewhere. I would NEVER return to Spencer's again as u would rather spend my $ elsewhere.
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