We had a soccer tournament all weekend. Several families booked 5 rooms. The first room we had smelled of cat urine. The second room was fine. We asked for a late checkout on Sunday
as we had 5 hours to kill in between games. Thought it would have been nice to let the boys
come back for a swim and a rest. We were told no late checkout. Even tho we had a BW loyalty card. We were even willing to shrink down to 1 or 2 rooms for the late checkout. They said the
owner would be in on Sunday to ask him but he'll say no too. I said we all normally stay at the
Holiday Inn and chose to stay here instead. She said and this effects me how?!! My husband did ask the mgr the next day and he said sure...how does 11:15 sound? Rudeness and sarcasm has no place in the hospitality industry. Our soccer league and hockey teams will not be choosing BW ever again. We also had to walk thru the staff smoking just outside the back door. Also the breakfast room was very small. The food choices very limited.
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