Wife and I stayed at Holiday Inn Burlington for a wedding. Wedding was good, food was good.
At about 2:30am my wife and I were woken up by a knock at the door, it was maintenance staff from the hotel explaining there was a flood in the room below. We verified there was no water running in the bathroom, I even went as far as shutting off the valve underneath the toilet, told the guy at the door and he went away and didn't bother us rest of the night. The next morning I received a written notice under the door stating there were incidental damages that I was being held responsible for. I called the hotel manager to try and get an explanation, the manager I spoke with (Wendy) did not seem clear on what to do and told me she would look into it and get back to me. One week later $740 was charged to my credit card for incidental damages. No proof of anything, no explanation, no phone call, list of repairs, letter or contact of any sort from hotel. Now I will have to waste my time in small claims court to get back money the hotel wrongfully took from my credit card. I have had many pleasant stays at other Holiday Inn hotels but I would not recommend Holiday Inn Burlington.
- Also Known As:
- Burlington Hotel And Conference Centre
- Holiday Inn Burlington
- Burlington Holiday Inn
- Holiday Inn Burlington Hotel & Conference Centre Ontario
- Official Description (provided by the hotel):
- We invite you to stay and experience our renovated hotel! Our Award Winning Hotel provides guests with quality service and accommodations, designed to meet the needs of today's Business & Leisure Traveler, with both comfort and convenience in mind. Our hotel is the largest Hotel & Conference Centre "Under One Roof" in the area.We are only minutes away from Burlington's Business District, Downtown's One of a Kind Shops, the tranquil shorts of Lake Ontario, and landmark attractions such as the Royal Botanical Gardens & IKEA.We are "At Your Service". ... more less
- Reservation Options:
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