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“We were treated as valued guests!” 5 of 5 stars
Review of BEST WESTERN PLUS Brant Park Inn & Conference Centre

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BEST WESTERN PLUS Brant Park Inn & Conference Centre
3.0 of 5 Hotel   |   19 Holiday Drive | P. O. Box 1900, Brantford, Ontario N3R 7J4, Canada   |  
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Special Offer
Stay 2X get $50 gift card
Ranked #2 of 6 Hotels in Brantford
Certificate of Excellence 2014
Lancaster, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“We were treated as valued guests!”
5 of 5 stars Reviewed July 2, 2014 via mobile

Best staff... From laundry to dining service to front desk to housekeeping! I personally wrote the owner manager a note asking him to pass our thanks along to the she team. We were part of a 27 person group and not a o e had a single complaint!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, August 4, 2014
Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your recent stay. Your kind words about our staff is great to hear and will be appreciated by the team. We look forward to welcoming you in the future.

Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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212 reviews from our community

Traveler rating
    89
    73
    33
    11
    6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Barrie
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 30, 2014

We went for a baseball tournament. The decor of the rooms are very outdated and not well kept. The paint is peeling, mold in the washroom, ceiling paint peeling with water marks on it...however the room is has clean has it can be. The beds are horribly uncomfortable to the point that myself and my spouse had horrible back pains. I was woken up several times per night because our room was right next to the mechanical room with machinery going off on time increments. The cancellation policy for tounaments is not very useful, one hour after check in you have to let them know if you are staying for the second night. Any parent at a hotel for a sport tournament knows that you only know if you are staying the second night depending on the results of the following day, not an hour after arrival. After bringing forward all the points of noise, bed comfort etc the hotel still made us pay the second night when we under no circumstance were we staying a second night. I have stayed at several hotels in the area for sport tournaments and this one being full, you would believe over time would update the rooms and make comfort a priority.

  • Stayed June 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, July 8, 2014
Dear carlibory
Thank you for choosing the BEST WESTERN PLUS Brant Park Inn for your accommodation needs. As you can imagine, I was surprised to read your feedback. Our team is always disappointed when we fall short in exceeding our guest expectations. I am sorry that you do not agree with our cancellation policy during our extremely busy tournament weekends. We did guarantee having a room for your family when you booked your reservation and we turned away other business to uphold this guarantee. Our rooms are on a constant renovation program to ensure our guests get a comfortable, clean stay. The room you stayed in was inspected by myself and our maintenance supervisor. The bed is a Beautyrest by Simmons firm pillowtop mattress. I am sorry to know that you did not get a restful sleep. I thank you for your feedback and hope that you will give us another opportunity to serve you.
Yours in hospitality,
Joanne Brooks-Calhau, Assistant General Manager
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Peterborough, Canada
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 27, 2014

We travelled as a ball team to this location, and found that the service was outstanding. We arrived ahead of the normal check in time and there was no hesitation at all about us getting into our room, even though they were heavily booked.
The breakfast buffet has something for everyone, so it's hard to find any fault with that.
The rooms were very clean and well maintained.
The really positive aspect for our team was the fact that they has us all together in one wing of the hotel, and not scattered about.
The common play area was well groomed and this allowed all the kids to get out and interact with kids from other teams, which the boys truely enjoyed.
As a team or just as a family, you cant go wrong with this choice.

Room Tip: They have rooms that open up to the common play area, as well as a quiet wing if that is more your t...
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  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, June 28, 2014
Dear tsbond
Thank you staying with BEST WESTERN PLUS Brant Park Inn and for taking the time to share your experience on TripAdvisor. Your feedback about your recent stay is appreciated. I am pleased to know that you enjoyed the outstanding service of our staff, the breakfast at Kirby's Bar and Buffet and the grounds of our property.

Again, I thank you for choosing the BEST!

Yours in hospitality,
Joanne Brooks-Calhau
Assistant General Manager
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Toronto, Ontario
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed June 17, 2014

Stayed in your hotel while on business June 2014. We were on ground floor (room 101), the room was very old both in appearance and overall 'feel'. It was a clean room and the beds were very comfortable but the old carpet in the room prevented us from wanting to step on the floor with bare feet or put our luggage anywhere near the floor. I recommend you take carpets completely out of your hotel room and replace it with something that can be washed daily like tile or laminate. Old carpet really gives off bad odours as the room had a musty/smokey smell upon entering. The front desk was very friendly and helpful otherwise. The I clouded basic breakfast in your restaurant was good.

Room Tip: Ask if they have a new section?
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  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, June 28, 2014
Dear Sarahboh
Thank you for choosing to stay with BEST WESTERN PLUS Brant Park Inn. Your feedback on your stay is appreciated. I am pleased to know you found comfort in your clean room, comfortable bed and that you enjoyed the continental breakfast at Kirby's Bar and Buffet. I appreciate your advice and can assure you that most of our guest rooms have been renovated, and we are working hard to get them all completed.

We look forward to welcoming you back in the future.

Warmest regards,
Joanne Brooks-Calhau
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
victoriaville, Canada
1 review
4 of 5 stars Reviewed June 17, 2014

Your survey is to long to complete. I do not want to complete a review Just do it to let you know that I am not please to have to complete a review so the next time I will not fill any of your survey. My time is precious and if I go over and above the line of duty to fill this review it is not cause I want to spend to much time on it . But to help you out in rating your hotels

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, June 28, 2014
Dear Jean-Claude A
Thank you for your rating and feedback on TripAdvisor.

We appreciate your business at BEST WESTERN PLUS Brant Park Inn and look forward to your return.

Yours in hospitality,
Joanne Brooks-Calhau
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hickory Corners, Michigan
Top Contributor
83 reviews 83 reviews
16 hotel reviews
Reviews in 36 cities Reviews in 36 cities
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed May 31, 2014

We had not been to a Best Western hotel in many years. I had no idea the chain has now three levels, standard Best Western, a Best Western Plus, and the Premium. This one is a Plus, but I suspect it is pushing Premium. From the well cared for plantings outside to a delightful room with desk, queen bed, refrigerator, sofa and side chair and a fireplace everything was as one would hope for, but rarely gets. From my obsevations this is a very safety conscious and secure hotel, one where everyone makes sure for the guests that their every whim is accomodated. The public areas and the rooms are absolutely spotless and clean. Our bed was very sleepable which was deligtful after a long day's drive. Oh did I mention they also have a bar and restaurant with very tasty food and drink? If not I should have. It makes this place a PLUS in our mind. We would go out of our way to stay thee again, it is convenient being right off of the highway.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, June 28, 2014
Wow Sid D, thank you for your detailed beautiful report on your recent stay at BEST WESTERN PLUS Brant Park Inn. Our staff takes great pride in the grounds of our hotel and the service we provide. I am pleased to know that our efforts were noticed and that you enjoyed your stay.

We look forward to welcoming you back when your travels take you through Brantford.

Yours in hospitality,
Joanne Brooks-Calhau
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Woodstock, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 23, 2014

I took my daughter and 4 friends for her 10th birthday. We had a 2 bedroom suite and the girls had unlimited use of the pool (pool hours are great, 7am - 10pm), and breakfast is included, Would definitely do it again!!!

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BW66036, Manager at BEST WESTERN PLUS Brant Park Inn & Conference Centre, responded to this review, June 28, 2014
Dear Gayle B
Thank you for choosing BEST WESTERN PLUS Brant Park Inn for your daughter's 10th Birthday. I am pleased to know that you enjoyed our family suite, indoor pool and complimentary breakfast at Kirby's Bar and Buffet. What a fun idea for a birthday party!

We appreciate your comments and look forward to your return!

Yours in hospitality,
Joanne Brooks-Calhau
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Brant Park Inn & Conference Centre

Address: 19 Holiday Drive | P. O. Box 1900, Brantford, Ontario N3R 7J4, Canada
Phone Number:
Location: Canada > Ontario > Brantford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in Brantford
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Brant Park Inn & Conference Centre 3*
Number of rooms: 158
Official Description (provided by the hotel):
Hotel is 100% Non-smoking! Eco-Friendly, Restaurant on-site, Indoor pool Heated 7:00 a.m. to 10:00 p.m., Complimentary continental breakfast in the Kirby's Bar and Buffet, Playground, Colorful and fun childrens outdoor activity center, Complimentary breakfast. ... more   less 
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Also Known As:
Best Western Plus Brant Park Inn And Conference Centre Hotel Brantford
Best Western Brantford
Brantford Best Western
BEST WESTERN PLUS Brant Park Inn & Conference Centre Brantford, Ontario

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