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“Our wedding night stay” 5 of 5 stars
Review of Hampton Inn & Suites by Hilton Brantford / Hamilton

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Hampton Inn & Suites by Hilton Brantford / Hamilton
2.5 of 5 Hotel   |   20 Fen Ridge Court, Brantford, Ontario N3V 1G2, Canada   |  
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Ranked #1 of 5 Hotels in Brantford
Jarvis, Canada
1 review
2 helpful votes 2 helpful votes
“Our wedding night stay”
5 of 5 stars Reviewed December 29, 2013

I can't begin to express the gratitude my wife and I have for the outstanding experience we had on our special day. First off we were allowed into our room early so my sons and I were able to prepare for the event. Upon entering I found that they had layer out a heart made of towels on the bed and put chocolates inside of the heart. We were warmly greeted on every entry into the hotel and we felt a genuine happiness for us. All things I had set up before the wedding was well accommodated as I had forgot wine glasses and a cork screw. The staff went above and beyond to make those things happen. In short I am eternally grateful to the staff for making our day that much more special.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, March 17, 2014
Hello Josh
Thank you so much for taking your time to share your experience at the Hampton Inn Brantford. We are very glad you enjoyed your stay with us. It's always wonderful to get such a nice feedback .We are happy we were able to make your stay memorable. Thank you also for the wonderful praise of our staff, and do hope we will be able to welcome you back soon.
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282 reviews from our community

Traveler rating
    200
    56
    14
    5
    7
See reviews for
86
46
18
97
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Brantford, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2013

Our residence in the country north of Toronto was subject to a hydro power outage during the ice storm of December 2013. We were going to be spending time there over Christmas anyway, but went earlier because of the power disruption. The Hampton Inn in the west end of Brantford offered a restful and quiet place to rest. We were impressed by the cleanliness & friendly service and plan to return again next year, hopefully without the ice storm. Highly recommended.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny B, General Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, March 17, 2014
Hello Alex
Thank you for sharing your excellent experience with others on TripAdvisor. Our goal is for our guests to feel cared for, valued and respected. We appreciate knowing when we have achieved this goal. Thank you for staying with us and for your recommendation.
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Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 29, 2013

Its what you expect from a Hampton or the like. Staff is good. Clean. Safe. Its in a very odd part of town, across the 403 from anything in an industrial estate. But there are so few choices in Brantford, and its not that big a city.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, January 23, 2014
Thank you for response on Trip Advisor.

We appreciate your recommendation to stay with us at Hampton inn & Suites Brantford.
We hope you will return and we will see you again .

Thank you

Management
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WOODSLEY, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 28, 2013

This hotel has the most wonderful staff who always go above and beyond to help you out and make you feel comfortable, just like home. I come here all the time and wouldn't think of going to any other hotel in Brantford as they don't even compare to this Hampton Inn.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, January 21, 2014
Mark we would like to thank you for your kind comments and support of our staff at Hampton Inn & Suites brantford.
As Hampton employees we strive to make our hotel a "home away from Home " atmosphere and our Management team was very happy to see that this was recognized by you.
We are so glad that you will be returning and that you have chosen Hampton as your home when returning to the Brantford area.

Thank you

Management
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corona, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 26, 2013

This is a very new property and it well managed. The staff was helpful and the rooms were clean and pleasant. This is one of the nicest Hampton Inns I have stayed in recently. The location is just outside the city and good if you are wanting a location close to the industrial area of Brantford.

  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, January 21, 2014
Thank you for your kind response to trip advisor regarding our helpful staff and cleanliness of our hotel Hampton Inn & Suites Brantford
We are happy to see you enjoyed your stay and hope you will return in the near future.

Thank you
Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa, Canada
1 review
3 of 5 stars Reviewed December 26, 2013

Hotel is in an excellent location for visiting my mother which is it's main drawing card for me. It is newer than other hotels in Brantford and has a pool and a very good complementary breakfast. The front desk staff are arrogant and make you fell like they are doing you a favour just by lowering themselves to assign you a room. Many of the staff smoke and if you're unlucky enough to ride the elevator that also services the laundry room you will need to hold your breath to avoid the overwhelming nicotine smell.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, January 21, 2014
We are sorry we were not able to provide your group with a better quality of service during your recent stay. Please know that this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will come back and stay with us again the next time your team plays in the area.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 23, 2013

We stayed at the Brantford Hampton for a hockey tournament in November 2013. While the Hampton is always our top choice of hotels, this was truly the first time I can say "Unimpressed!" Brantford is not exactly a tourist attraction, so when we got there, the parking lot was as we expected, practically empty. The man at front desk was off-putting in his manner. He asked us to sign a waiver, which is customary for tournaments, to ensure the team will not be running through the halls etc. We are ok with that, but his snooty attitude we were not ok with. He said, and I quote "We can't have the boys bothering our "corporate" guests" Excuse me? Well la dee dah - you have VIP's staying here who cannot be disturbed. My husband asked the front desk clerk to please ensure those so called corporate guests do not disturb us. Then when we got to our room, we discovered it was a King Suite. I would have never booked that, as we needed a proper bed for our son and one for ourselves - not a sofa bed. Since the parking lot was empty I figured they could simply move us to another room. Not so. This time it was the girl at front desk who was off-putting. She said, "Oh no...we are completely booked for the night" Again, excuse me? Where exactly are all these important people who have filled the hotel? In the end they brought us a cot which was the best they could do...apparently. Others on the team had a similar experience. Needless to say, by eleven pm, the parking lot was still empty, so basically they lied. I can understand if they have floors closed off for housekeeping purposes, but better to just say so than to lie and say you are completely booked. I didn't like the fact that the bathroom had one of those sinks outside of the bath area which was right beside the bed. Completely un-soundproof. The room was however clean. Breakfast in the morning was like a ghost town - I really wonder where all those VIP's were? Eggs and potatoes were lukewarm at best. This is the first time I have ever had to write a bad review for the Hampton, and if the front desk people had not been so snooty, I probably would have let it go...but customer service is everything. So my advice if you you have to stay here is to tell them you are a "corporate" person. They seem to like that. Thumbs down.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fawad K, Manager at Hampton Inn & Suites by Hilton Brantford / Hamilton, responded to this review, January 21, 2014
We are sorry we were not able to provide your group with a better quality of service during your recent stay. Please know that this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us as we are all about Satisfaction Guaranteed and we try hard to make sure all of our guests have a great stay. Thank you for your feedback and we hope you will come back and stay with us again the next time your team plays in the area.

Thank you,
Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn & Suites by Hilton Brantford / Hamilton

Address: 20 Fen Ridge Court, Brantford, Ontario N3V 1G2, Canada
Phone Number:
Location: Canada > Ontario > Brantford
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Brantford
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn & Suites by Hilton Brantford / Hamilton 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
Offering Free hot buffet breakfast everyday, Welcome home reception with lite dinner & drinks Monday-Thursday, Indoor hot water pool & Hot tub, Fitness room, Business Centre. Here you'll find clean, fresh, comfortable rooms standard with coffee maker, iron and ironing board and free in-room movie channel. Enjoy free local calls and no surcharge for using a calling card, complimentary high-speed internet access, complimentary copies of National Post, free coffee and tea in the lobby 24 hours a day with home made cookies & fresh fruit and 24-hour front desk message and fax service. ... more   less 
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Also Known As:
Hampton Inn & Suites By Hilton Hamilton-Brantford Hotel Brantford
Hampton Inn And Suites By Hilton Hamilton-Brantford
Hampton Inn & Suites By Hilton Brantford / Hamilton Ontario

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