We've had mixed experiences at JA's. Sometimes service is good, other times average and the odd time it's terrible. A few weeks ago we had a bad experience with mixups in the kitchen and our entrees arriving before we'd finished our apps, etc. After submitting comments to the management they invited us back with a gift card, and our latest experience was much better.
Food is good - usually very hot and fresh. We love the bruschetta appetizer. Servers are usually pretty friendly. Their garlic bread is really good. I agree with other reviewers that they do change their menu a lot and we've seen a few of our past favourites disappear. That said, there is a varied menu and we don't generally have a problem finding several things we'd like to try.
One thing we don't care for is the loud spectacle the staff makes of people having birthdays. It's fun for the staff to try and make a fuss, but the extent they go to to be loud is extreme and annoying. This past visit we couldn't even carry on our conversation over the noise while the staff called out and sang happy birthday to someone at the other end of the restaurant. It was ridiculous and completely unnecessary. And did I mention annoying?
It's a good place for a good meal, and we return every couple of months.
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