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“Watch out when dealing with this hotel for reservations” 1 of 5 stars
Review of Courtyard by Marriott Brampton

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Courtyard by Marriott Brampton
3.0 of 5 Hotel   |   90 Biscayne Crescent, Brampton, Ontario L6W4S1, Canada   |  
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Special Offer
$20 Daily Credit
Ranked #4 of 12 Hotels in Brampton
Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Watch out when dealing with this hotel for reservations”
1 of 5 stars Reviewed May 9, 2013

We had made a reservation for April 12-14 to stay at this Hotel. We called to cancel on the 11th. The weather was going to be bad to drive from Montreal for that week-end (snow of all things in April!). They have billed us for the full 2 day stay. Made us go through hoops. Still did not reimburse us even though we had a cancellation number given to us from the hotel. When dealing with this Hotel get everything in writing. Nothing verbally. Their verbal confirmation is not worth much as we have found out the hard way.

Stayed April 2013, traveled on business
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149 reviews from our community

Traveler rating
    59
    64
    12
    7
    7
See reviews for
45
21
12
55
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Any
English first
Brampton, Canada
1 review
2 of 5 stars Reviewed March 30, 2013

I stayed for two nights, they gave me a different room then what I was told on the phone, the food was undercooked, hot tub was cold, several young kids unsupervised running around the pool and fitness area and no one from the hotel would do anything about it, room had garbage left in it, I won't be staying at this hotel again.

  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed March 4, 2013

My stay at the Courtyard by Marriott was very nice.
The staff at the front desk were very "too the point" but kept a fake smile on their face.
The pool was amazing, just wished the water slide was open to the pool hours.
It is very convenient and close to everything. (I.e movie theatre, tim hortons, and wendys).
The rooms were amazing and clean, and the cleaning ladies do everything they can to make sure your stay is enjoyable, and to please your needs.
Would go back again!!!!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Windsor, Canada
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 25, 2013

We stay here 2-3 times a year with our cheer leading team. Courtyard has always provided the best experience for us. We just stayed again this weekend, and again I was very pleased. The rooms are spacious and always clean. ( I have a hard time with thebdk review) the hotel is quiet. They even set up a buffet breakfast especially for us. The location is great as far as what is right there, Wendy's, Tim Hortons, Cosco and the theatre. Our competitions are always at the Hershey Center and this is a close enough stay. They have made some additional changes to the lobby and they are very pleasing. This is a great family friendly place. The kids have a real good time and enjoy the pool.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Philadelphia, Pennsylvania
Top Contributor
135 reviews 135 reviews
41 hotel reviews
Reviews in 59 cities Reviews in 59 cities
52 helpful votes 52 helpful votes
1 of 5 stars Reviewed February 22, 2013

I just completed my stay at this hotel and I am thankful to have left. I will not stay at this hotel again and I stay at a lot of Courtyards. The main issue was the water and the housekeeping. When I first checked into my room, I noticed a dirty sheet in the drawer. I mentioned this to management on day one and it was cleaned by housekeeping. Then I was greeted by a cold shower in the morning. Apparently they had a boiler problem that was fixed that day. Ok and the manager apologized and comped me a free breakfast. But the water was never right the entire stay, it would go from hot to lukewarm and back again. Then the next day I noticed a red cup in my room on the window sill. Perhaps it was there when I checked in and di not notice or the cleaning crew left it. The next morning I mentioned to the manager, remember this was the second cleaning issue in two days, and I asked him to inspect my room to ensure completely clean before I returned for the evening. The cup was still there and remained the entire trip. It was also interesting to note that there was several hairs on the sheets and towels. Management could not fulfill the promise to ensure my room was properly cleaned. Will never stay here again.

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed February 16, 2013

This is your typical run of the mill Courtyard by Marriot. Staff is fairly nice and the facility is pretty clean. I never use the pool, but it looks to be in fairly good shape. If you plan on drinking, the Shoeless Joes downstairs in the parking lot is decent, but overpriced. Otherwise your stuck with CrappleBees. The gym is tiny, few cardio machines and an old school cable machine and a few dumbells. If you are touring to Toronto, you may be able to find something for about the same price a bit closer. This place is typical for business stays.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York City, New York
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed January 23, 2013

I needed a place to stay in Brampton for a business meeting. I chose Courtyard by Marriott Brampton since it was rated #1 on TripAdvisor. It did not disappoint. I chose a King Size guest room with a Whirlpool. The room was very inviting with flower display upon entry. The bed was comfortable and to my surprise the Whirlpool was near bedside and not within the bathroom. It made for better relaxation. The staff was friendly and accommodating. The hotel was in walking distance from a couple restaurants, a couple fast-food establishments, and a movie theatre. I opted for the breakfast-included package which was a terrific idea. I did not have to venture outside for a decent meal in the morning. There was ample free parking. WiFi was reliable. A pool was available had I had enough time. I would definitely stay here again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Brampton

Address: 90 Biscayne Crescent, Brampton, Ontario L6W4S1, Canada
Location: Canada > Ontario > Brampton
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Brampton
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Brampton 3*
Number of rooms: 159
Reservation Options:
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Also Known As:
Courtyard By Marriott Brampton Hotel Brampton
Marriott Brampton
Courtyard Brampton
Brampton Courtyard
Brampton Marriott
Courtyard By Marriott Brampton Ontario

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