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“Serene and relaxing” 4 of 5 stars
Review of Sinclairs Retreat Dooars, Chalsa

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Sinclairs Retreat Dooars, Chalsa
3.0 of 5 Hotel   |   Chalsa Hill Top, Jalpaiguri 735206, India   |  
Hotel amenities
Ranked #1 of 1 Hotels in Jalpaiguri
Mumbai (Bombay), India
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
“Serene and relaxing”
4 of 5 stars Reviewed September 8, 2013

This property from Sinclairs in Dooars is situated on a hillock covering 21 acres with scenic view. All villas are spread across the well maintained property and rooms are quite spacious. They do not have room service which is bit of a discomfort. Otherwise the facilities are great with big swimming pool, spa, gym, reading room cum library (though not updated), disco facility etc. Food and service quality is acceptable. In and around Chalsa there many places to visit and some have amazing scenic beauty.

Room Tip: There is not much to differentiate between villas.
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, September 16, 2013
Dear Sir,

Thank you for taking the time to post a review on Trip Advisor. So happy that you enjoyed your stay and food.

Yes, you are right about the views from the garden and the beauty of it always instills awe in us! The sight of the rising sun over the eastern hills early morning is even more magnificent, painting the sky in amazing hues of pink! Our location, as we keep reiterating, is a big plus because we are perched on a hilltop, where you are able to stay in the midst of nature gazing upon mountains, tea gardens and forests.

Regarding room service, due to the expanse of the Resort, we do not provide it. Glad to hear that you enjoyed using the gym, swimming pool and spa. You seem to have truly made use of all the facilities on offer.

We hope to welcome you back to Sinclairs Retreat Dooars with an even more memorable experience!

Best Regards,

Moloy Sarkar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
Bengaluru (Bangalore), India
Top Contributor
60 reviews 60 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed August 17, 2013

The staff makes all the difference at the hotel! We were a family of 6 who didn't stay there but ate our meals there as we were particular about hygiene as we had a small child with us.
The staff was accommodating to our every request and the chef is really good. He really knows his stuff and tries to make every dish unique! The hotel has an awesome garden and what a view from it! But hands down its the staff who won our hearts!

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, September 16, 2013
Dear Sir,

Thank you for your appreciation. We sincerely enjoy communicating with guests who have taken time off to write a review, be it good or bad. Every feedback gives us an opportunity to know our resort, team and understand guests better, and to continuously refine our services.

We are truly delighted to read your comments regarding the service and rooms. It is satisfying to hear that you were happy with the quality and taste of the fare in the restaurant.

We take this opportunity to reaffirm that we will always aim to please our guests. Hope to see you return with friends/family and enjoy another holiday with us soon.

Best Regards,

Moloy Sarkar
General Manager
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Kolkata (Calcutta), India
1 review
4 of 5 stars Reviewed June 24, 2013

it was all total a very good experience. hotel staff like Bijata, Balram, Sumit and others are very cooperative and believe in high level customer centricity.

It is in exclusive location. Variety of food and good to taste.

Suvendu is also very cooperative.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, June 28, 2013
Dear Sir,

Thank you for your comments regarding your recent stay with us and for taking the time to post your review on TripAdvisor.

We are pleased that your group enjoyed the property and had a very good experience. Your comments have been passed on to all the employees that you have mentioned.

We appreciate your positive feedback and hope to have the chance to welcome you again to our beautiful resort soon.

Please follow us on Facebook and Twitter to keep up to date with all our offers and promotions.

Best Regards,

Moloy Sarkar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
1 review
4 of 5 stars Reviewed June 7, 2013

We had a wonderful time at Sinclairs! It had beautiful flower gardens to enjoy. We felt safe here, and enjoyed the walk from our rooms to the dining room. It was quiet & peaceful. We were always welcomed each day by the friendly people at the desk. We loved the warm caring staff. They were quick to answer our requests & fix things in a timely manner. We appreciated the manager & his wife who made us feel welcome & who would stop to visit with us in the afternoon & evening, asking about our day. The "First Lady of Sinclairs" taught & helped our ladies with our new sari's~she even had pins for us to use! We were grateful for her help!
Our shower had no enclosure around it, so it made the bathroom floors wet & slippery-towels helped. Beds could use a better mattress~pretty firm. The internet service was poor in the rooms- could only get online a few times in 2+weeks in the evenings~service was better in the hotel lobby at times. Air conditioning was good. It was a great place to slow down a bit & enjoy the birds singing. I liked the lighted walkway to the rooms. I loved the colorful flower arrangements, floating in large round vases in the lobby. There was a message board by the dining room with words of wisdom to inspire our day! Enjoyed the large meeting room with air conditioning. It seemed like it was one of the bigger & nicest lodging choices in the area. Sinclair's is a great place to stay!

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, June 28, 2013
Dear Guest,

We really appreciated your kind review and are very glad that you have had a thoroughly enjoyable time at our resort. Thank you so much for having shared your feedback with us and the TripAdvisor community.

Our employees always aim to offer the best possible service to our guests, and our highest goal is to always satisfy our guests. We have passed on all your wonderful comments to them.

We regret the inconvenience you faced with the mattresses, and we are changing them this month. The wif-fi usually works well, but as the resort is located in a remote location, we sometimes face issues.

We look forward to welcoming you again for another memorable experience at Sinclairs Retreat Dooars.

Kind regards,

Moloy Sarkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset California
1 review
4 of 5 stars Reviewed June 1, 2013

The people at the resort are very nice and helpful. Debjani and her husband who work at the resort are the best. They will do anything for you to make your stay good. The internet does not work very well. It has dial up, Very slow is a nice way to put it. The food is very good, and the room are clean and comfortable. It`s a great place to stay if you are doing touring in that area. They have taxi service if you don`t want to drive. Unless you have driven in India, I would recommend taxi or buses for your touring.
Because of the time of year we went, March, the air had a lot of smog. It made my allergies react very bad. We did not use the spa or pool.. The pool was somewhat murky, and the Jacuzzi had dirt on the bottom of it. I know of people who used the spa, and said it was very good. Overall, we enjoyed our stay there, and if we to go to that area again, I would stay there.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, June 7, 2013
Dear Guest,

We really appreciated your review and are very glad that you have had an enjoyable time at our resort. Thank you so much for having shared your feedback with us and the TripAdvisor community.

I would also like to mention that your complaints were brought to the attention of those concerned and we are thankful for your feedback since it helps us to improve and exceed the expectation of our guests.

We hope to welcome you back to Sinclairs Retreat Dooars in the future with a hassle-free experience!

Regards,

Moloy Sarkar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 27, 2013

It’s a very good place for spending your leisure time.
You can feel fresh.
You can also go for a Jugle Safari to feel the nature closly.
Quality of food is good, have a big pool.
Room size is good, have a big field to play with your children or friends.


Gourab

Room Tip: Room No. 149
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, May 29, 2013
Dear Guest,

We are very happy to acknowledge that you have enjoyed your recent stay with us and that everything was up to your expectations.

Thank you for letting us know how impressed you were with the resort grounds, swimming pool facilities, as well as the quality of food and room provided.

We are grateful for your suggestion and we hope that we may have the pleasure to welcome you to our resort in the future.

Kind regards,

Moloy Sarkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed May 23, 2013

We checked into this wonderfully located place on the 21st of May. The check in was very smooth. The receptionist gave us explicit details about the hotel. We were provided with luggage assistance to our rooms. The spa was beyond our expectations, had very skilled masseurs who were very professional and helpful. The only dissappointing thing about this place was the quality of food served in thr so called multi cusine restaurant. The restaurant staff were very co operative and the service kind of compensated the pathetic food. The breakfast was a buffet and had few varieties but it was extremely disappointing. Overall this place gets a 3.5 out of 5 from me.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_Sinclairs_Dooars, General Manager at Sinclairs Retreat Dooars, Chalsa, responded to this review, May 27, 2013
Dear Sir,

We would like to thank you for taking the time to let us know about your visit to Sinclairs Retreat Dooars. It is through valuable feedback from guests such as yourself that we are able to improve our products and services. We appreciate it a great deal.

We are glad that you found our property blissfully located. Situated in the Himalayan foothills with wildlife-rich tropical forests, innumerable hill streams cutting across the green carpet of tea gardens and undulating plains and low hills rising up from the rivers, Dooars has unmatched natural beauty.

It's wonderful to hear that you enjoyed the experience at the Spa, which overlooks the lush landscape of the resort. The Sinclairs Spa is renowned for its extensive Ayurvedic spa menu, which has been designed under the guidance of a senior Ayurvedic practitioner. Besides, Ayurvedic treatments, there are a host of Oriental massages and facial treatments on offer too.

We regret the inconvenience that you faced at the restaurant. We had buffet meals organised for a couple of conference groups, but we did take a la carte orders. You ordered Corn Salt n Pepper, which wasn't up to the mark, but we immediately changed the dish for you! However, we have noted your complaints and shall look towards improving this. It was great to meet you personally before your departure.

If you decide to visit us again it would be our pleasure to host you. Please keep updated with all our promotions on Facebook and Twitter.

Warm Regards.

Moloy Sarkar
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sinclairs Retreat Dooars, Chalsa

Address: Chalsa Hill Top, Jalpaiguri 735206, India
Location: India > West Bengal > Jalpaiguri
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Jalpaiguri
Price Range (Based on Average Rates): $
Hotel Class:3 star — Sinclairs Retreat Dooars, Chalsa 3*
Number of rooms: 69
Official Description (provided by the hotel):
Sinclairs Retreat Dooars located at Chalsa Hill Top in the Dooars region of West Bengal is spread over 20 acres of verdant green. Built in complete harmony with nature, the resort is ideal for those seeking rest, rejuvenation and adventure. The property has 66 rooms and three suites. These rooms and suites are in cottage style accommodation, with each cottage cluster having six rooms. The USP of our property is to 'come and live with nature'. The resort has a spa with steam and sauna, an olympic size swimming pool and a children's wading pool. It has its own organic farm with medicinal shrubs, flavouring herbs, exotic vegetables and aromatic plants. An air-conditioned multi-cuisine restaurant The Banyan Tree allows you to view the green while enjoying your meals. The Tusker Bar sets the ambiance for a cool evening where guests can enjoy drinks. The Bamboo Grove cafe is an epicurean delight and serves fresh and hot snacks. Recreational facilities croquet, cycling, table tennis, badminton, night cricket/football and billiards. A children's park and a library with a large number of books is available. The very essence of Dooars is its rich wildlife and exquisite flora and fauna which can be experienced in the reserve forests located nearby. The region is also famous for its lush tea gardens and is ideal for trekking, white water rafting and bird watching. ... more   less 
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Also Known As:
Sinclairs Retreat Dooars, Chalsa Jalpaiguri, India - West Bengal

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