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“Great Value” 5 of 5 stars
Review of Carriage Ridge Resort

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Carriage Ridge Resort
3.0 of 5 Resort   |   90 Highland Drive, RR#1, Barrie, Ontario L0L 2L0, Canada   |  
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Ranked #7 of 18 Hotels in Barrie
Sarnia, Ontario, Canada
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
“Great Value”
5 of 5 stars Reviewed August 5, 2014

We love this resort for the value, location, amenities and price. We have stayed a couple times and every time have left saying that we wished we had time just to spend a day on the resort. There are pools, hot tub, nature walks, games room...etc. Yet we never seem to have the time to explore the resort! The rooms are not luxurious or modern. However they are clean and nice. The kitchenette has everything you need. Would highly recommend for families.

Room Tip: We called and booked directly with Carriage Ridge. They seemed to be able to "deal" for t...
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, September 5, 2014
Dear Lisa L,
Thank you for posting a review and for returning to Carriage Ridge Resort. We are thrilled to learn you enjoyed your vacation.
Thank you again for taking the time to share comments and for being our guest.
Kind regards,
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 reviews from our community

Traveler rating
    157
    84
    24
    9
    10
See reviews for
121
93
9
9
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Toronto
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed August 5, 2014

One bedroom had lots of room for a family. Reasonably well equipped kitchen, with barbeques available outside.
Only negative: for baseball teams playing in Orillia, you are a good 30 minutes away. I think better options exist closer to town.

Stayed August 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, September 5, 2014
Hello ican,
Thank you for choosing Carriage Ridge Resort for your tournament getaway this summer. We appreciate the time you took to share your comments and we certainly hope to welcome you back again soon.
Kind regards,
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 1, 2014

The staff was helpful and there is so much to do! Any directions we needed to nearby attractions were given. The pool areas/game rooms are well cared for too! Thanks for making our stay so pleasant! : )

  • Stayed August 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, August 4, 2014
Hello Julie M,
Thank you for being our guest and taking the time to post a review about your recent stay.
It is wonderful to hear you enjoyed the pool facilities and found our associates helpful.
Thanks again for taking the time to share your comments and we hope to welcome you back soon.
Kind regards,
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 3, 2014

Nice rooms, however we opened the pull out couch to find a big mess as it clearly was not vacuumed. Mouthwash sample looked like it was already opened as it was half filled and the room layout makes it difficult to watch tv while in bed.

  • Stayed March 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, March 7, 2014
Dear ST12341,
Thanks for sharing your feedback. We are disappointed to hear about the mess on the floor and the state of the mouthwash. Our goal is to have our resort up to our guests' standards and your feedback will help us to do so.
Thank you for your business and taking the time to post a review.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 25, 2014

Our families have been skiing here for 6 years now and we loved it...usually stay 2 or 3 nights… it had become a tradition….but this year the resort changed hands and its all down hill from here. Check-in took over half an hour standing in a congested small room. The person that greeted us tried to sell us on a time share presentation. Arrived at about 6pm so we wanted to head out for dinner but the safe in the room was locked… I called the front desk...they put me on hold for about 10 minutes...I called back and the person did the same thing...only waited 5 min this time da! had coffee, but no filters in the room so had to call again for coffee filters in the morning…could not wait to get on the hill, so I guess no coffee…next day no coffee …we asked for a late check out because you have to check out by 10 am, but sorry we were told, none available…the place did not seem that busy…our kids always swim before we head out…but this time we were told we could not even use the pool after 10 am…
We would normally let them swim for an hour and head out from the pool area…but sorry…new management we were told.

Sometimes new management can improve things but not here…there goes a nice tradition...anybody know of some well run resort in the area? Preferably not a time share.

  • Stayed February 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, March 7, 2014
Dear Rob K,
We appreciate you taking the time to leave a review. We are sorry to hear you experienced some difficulties regarding your check-in and check-out. As you pointed out our lobby space is small and we are working on solutions to reduce the impact this has on guests during a busy weekend. We apologize for not providing coffee filters and we will certainly look into why this amenity and service request was not fulfilled.
Again, thank you for your feedback.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 26, 2014

So after not having a family vacation in 3 years here we are the accommodation is great we have two bedrooms laundry and slope side view.

Ski condition are amazing best Ontario has had in more then 10 years and kids come and go freely from the slope and pool from 9am to 10pm

Yeh

Stayed January 2014
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, February 4, 2014
Dear djbrody
We appreciate the time you took to share comments about your recent stay at Carriage Ridge Resort. We are delighted to learn you enjoyed your family vacation in a condo-suite, at the pool and on the ski hills. Our snow conditions continue to be fantastic this season.
Thank you again for your time and being our guest.
Tara
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond Hill, Canada
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 25, 2014

We used to come to this place at least once a year and every year the service/prices are getting worse and worse. It is a great location and good sized rooms, barely offsets deterioration of the service and every year we consider to stop coming to this resort.
Experiences we did not like:
Check-in and check-out policies are very uncomfortable
We extened our stay until 1:00pm for a fee of $35. We checked out before 1pm, but weren't allowed in the pool after check-out, even though it wasn't 1pm yet. Pretty rude; we've been asked to leave the premises as non-registered guests. We've been told that this is a new policy this year.
The resort doesn't provide any discounts for the lift-tickets in Horseshoe resort anymore.
The prices are increasing every year. This year we payed 25% more than last year for the same room at the same time.
Their customer services representtives provide contradictional information every time we talk to them, and it is very confusing. First, they've proposed a room upgrade for $60.00 upon availability at the check-in time, but when we checked-in, the room upgrade suddenly became $95.00.

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tara W, Manager at Carriage Ridge Resort, responded to this review, February 4, 2014
Dear AnnaTravels1,
Thank you for the review. We are disappointed to hear your stay did not meet your expectations and there was confusion about upgrade rates. We know that while on vacation it is imperative that our guests are treated well and we will be taking action to ensure this is not an issue for future guests.
Again, thanks for taking the time to reach out.
Tara
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Carriage Ridge Resort

Address: 90 Highland Drive, RR#1, Barrie, Ontario L0L 2L0, Canada
Phone Number:
Location: Canada > Ontario > Barrie
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 18 Hotels in Barrie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Carriage Ridge Resort 3*
Number of rooms: 149
Official Description (provided by the hotel):
Carriage Ridge Resort in Horseshoe Valley just 1 hour north of Toronto, a four-season natural playground with rolling hills, lakes, rivers and forested trails. At Carriage Ridge Resort you’ll find all the comforts and amenities of home in a spectacular country setting. One bedroom and two bedroom condominium accommodations feature fully equipped kitchens, gas fireplaces and jetted hot tubs, making Carriage Ridge Resort absolutely ideal for family vacations, romantic getaways and golf and ski groups to Ontario and the Horseshoe Valley. Whether you want to ski meticulously groomed trails through snow-laden forests of pine, tee off at one of eighteen area golf courses, hike or mountain bike one of several picturesque trails, or just relax at the end of the day, Carriage Ridge Resort in Horseshoe Valley is your very own base for fun and adventure. ... more   less 
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Also Known As:
Carriage Ridge Hotel Barrie
Carriage Ridge Barrie
Carriage Ridge Resort Barrie, Ontario

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