I host my Son's 4th B-Day party last weekend (June 1st, 2013). I had planned for 10 kids and 11 showed up, they charged me $30 more dollars for one kid! with nothing else but extra tokens that I did not want, no extra pizza or drinks since they said they only give you more if you get to 20????
So for 11 kids, with only 2 horrible pizzas and sugary apple juice, 10 tokens for each, one extra cheese pizza for my family and one small fruit platter I paid $ 306.20 THAT IS $27.83 PER CHILD!!!! They are under staff, expensive, not a lot of organization and planning, and some of the games are poorly maintained, my Son had fun, since he is only 4, but I will not come back for another party again, is not worth the money. Plus I'm a nutritionist and a chef, and not being able to bring your own food and have only very very poor choices is almost dictatorial, they really are not considering, food sensitivities, allergies and better lifestyles that educated people tend to choose!!! very disappointed !!!! oh and one last thing...let's not forget about the steep steep stairs for the little children, very very stressful for parents!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
June 5, 2013
Hi Maria, thanks for your thoughts. Perhaps you could give us some suggestions for what you would like to see on our menu. We offer fresh fruit, fresh raw veggies, salad, etc but if you have some other ideas we would love to hear them. Please send your ideas to firstname.lastname@example.org if you have a minute to help us improve our guests food choices.
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Your party package was $229 for 11 to 15 kids. Not sure if you shopped around at other indoor playgrounds. Even playgrounds that are much smaller than ours are much more expensive. You also added an extra pizza and a fruit platter and then there’s HST which brings you to your total of $306.20 (Unfortunately we have to charge HST, just like everyone else)
The staff were talking the day after your party about how nice you were and are now very surprised by your review as you didn’t mention any issues day of the party and seemed to be very happy and friendly. I heard your guests were late so you asked us to delay your party and you stayed in the party room a couple of hours after you were supposed to have been done and you weren’t charged anything extra. They were happy to have been able to accommodate you since it wasn’t that busy of a day for parties.
The manager that was there day of your party, would like to give you a call to better understand why you have given us the worst rating possible when you seemed so happy day of the party. We would like to clear this up.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.