Spent 4 nights at this hotel, first impressions were that it was a great location which I got for a great price direct from their website. While checking in I needed the addition of an additional nights stay which wasn't a problem at all, very accommodating. We were placed on a second floor room which was a smaller size, but for 2 people was fine. The friday and saturday nights were sold out with what appeared to be a hockey tournament. The hotel became busy and loud at this time but what else is to be expected in the winter on a weekend. The first 2 mornings we attempted to have the hot breakfast (between 8:30-9) and decided against it because of the massive line and lack of seating. There were only a few things that really urged me. The first being the lack of handicapped parking. For having a sold out hotel, and a few feet of snow, having one handicapped parking spot became a free-for-all. We had to ask one person to move their truck because they didn't have a sticker but "needed to plug their truck in". The second is the flooring in the lobby. Unless your shoes/boots are 100% dry, you WILL fall. I slipped once and gave myself a nice bruise on the knee from it. It is SO dangerous, so please stay on the mats. The last thing was an incident involving the wifi. My husband and myself both have laptops, phones and tabs which we were using with the wifi. On our third evening both our laptops would not connect to the internet. We tried with all our other electronics with no success. I had called down to the front desk to see if it was working down there. I was greeted with " Yes, its working down here, its working fine." Being technologically inclined, I knew all that needed to be done was to reset the router. I was told " well you have to be on the network with the strongest signal" ….obviously. Being spoken to like I was the person in the wrong is pretty sad when what your request is simply "guest service". I even went down to see if there was a wired connection to use (which there is not) The attitude I got was pretty horrible and being someone who has worked in the hospitality industry is negligent. Besides these incidents the hotel is good for the price.
-ask for a room close to the lobby. Since there is no elevator you have to walk down long hallways t...
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