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“Very clean and great customer service” 5 of 5 stars
Review of Monte Carlo Inn - Barrie Suites

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Monte Carlo Inn - Barrie Suites
3.0 of 5 Hotel   |   81 Hart Drive, Barrie, Ontario L4N 5M3, Canada   |  
Hotel amenities
Ranked #9 of 19 Hotels in Barrie
Barrie, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Very clean and great customer service”
5 of 5 stars Reviewed August 11, 2012

My husband and I recently stayed here in one of the napoleon jacuzzi suites and had a romance package which we enjoyed very much. The person that checked us in was very welcoming and tried to get us on the top floor for a view but we got the 3rd floor which was still great. We had dinner in the restaurant that was included in the package and the food and service was great. It was our anniversary and the restaurant staff really went out of there way for us. After the restaurant the room service person brought up our wine and strawberries and we enjoyed the jacuzzi tub in the spacious room. The hotel looks very new still and they do a very good job with cleanliness. At check out the woman at the desk said "happy anniversary" and we would definitly return next year.

Room Tip: Ask for extra towels as you will want to use the jacuzzi
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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233 reviews from our community

Traveler rating
    72
    81
    32
    22
    26
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Windsor, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed August 8, 2012

We stayed here for one night before heading up northern Ontario area. The pictures on the website look much nicer that what we saw. There was four of us in a room and it was really crowded. The air wasn't turned on so it smelled kind of old and smokey when we first got in, got the impression that it wasn't too clean. The shower was open to the floor with only a small lip and sprayed out all over the bathroom floor. We won't stay there again.

  • Stayed July 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
fricken, Manager at Monte Carlo Inn - Barrie Suites, responded to this review, August 23, 2012
We thank you for your feedback and comments regarding your guest room. Here at the Monte Carlo Inn Barrie Location we have over 20 different room types to choose from that vary in size and shape. We do offer larger more spacious suites, but our rooms with two queen beds can easily accommodate 4 people. The photos that were viewed may not have been our standard two queen room as we have many photos on our website. Included in those 20 room types we have many wheelchair accessible rooms to accommodate those guests who cannot get around so well. The shower floor with the small lip is part of the accessible stand-up shower and when the hotel sells out we have no other option then to rent these rooms.

We at the Monte Carlo Inns are committed to making sure that we offer the best value we can. Our guest rooms are inspected daily to ensure the cleanliness and air quality of the rooms and we would most certainly air freshen the room if it smelled like smoke. Our housekeepers do not turn on the air conditioning in the rooms as some guests do not check in until very late. The hotel is participating in a environmentally friendly program and it would be much energy used if we kept the units on at all times in empty rooms. We do appreciate you taking the time to write into us. We hope that you will afford our establishment another opportunity for future accommodations, so that we as a hotel are able to restore your confidence in our service.

Kind Regards,

Matt Paul
Front Office Manager
Monte Carlo Inn Barrie Suites
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed August 7, 2012

I stay in hotels on a weekly basis all across the world, and this is by far one of the worst customer service i've ever had. I took over 20 mins to check us in, and we were the only ones at the counter. Nobody could explain to us clearly what the procedures were (as they are not regular ones). They made mistakes in our reservations. At check out, i tried retrieving the bills for all 5 of my reservations, and they couldn't even provide me with a copy of the bills. I also wanted to assure that the rooms were charged to the proper individuals, which did not happen. It took over 2 days of back and forth in order to finally get everything rectified, and no apologies were ever provided.

Our rooms were comfortable and clean, but they smelled like cigarette.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Port Carling, Canada
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 3, 2012

We stayed at the hotel for our anniversary. It is a beautiful hotel very clean and you can tell that it is new. The one thing that I do have to complain about is the restaurant. We had the romance package and we were getting chocolate dipped strawberry's and champagne. Our champagne cam in two dirty glasses with cellophane on them the strawberries were ok. Secondly we had ordered bruschetta from them and it was terrible! We got four little tiny pieces of bread with something that resembled tomatoes and herbs. It didn't taste very good either. You had a continental breakfast that was complimentary but it wasn't enough so we ordered breakfast that was not good either and WAY over priced. I was very disappointed since we were so excited to go to the hotel and have a great weekend away. The rooms our beautiful and I would definitely recommend the hotel just not to eat there.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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rochester, NY
Level Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed July 12, 2012

We came to Barrie for a three night anniversary getaway, as we wanted to tour the Georgian Bay area a little farther north. I researched through tripadvisor and decided that this hotel was a good location, and had the best value for the kind of room we wanted. We reserved a Renaissance king suite. The room has a king bed with a glass divider, separating the bed from a living room area.

The room is about a third larger than a standard room, and we enjoyed the extra space, as well as the sitting area. The hotel has both wifi and ethernet, and we like the ethernet for faster speeds, and that is a big plus for us.The room has a fridge and microwave, which are good features.

The bathroom, while a bit on the small side, was clean and modern. The bed is comfortable.

The front desk staff was accommodating and pleasant. The indoor salt water pool was relaxing.

The free continental breakfast was ordinary but adequate. You can upgrade to a hot breakfast for $3.95. I did enjoy the cereal with bananas and a bagel, so I was fine without a hot breakfast. We also dined in the restaurant one evening, and while we enjoyed our meal, we felt that the restaurant would have more patrons if they changed their concept to a little less expensive menu. If you are from the states as we are.. don't even bother with cocktails, as Canadian law requires exactly one shot.. even doubles seemed weak to us and at high prices to boot. We are not alcoholics, but we do like a nice drink ... so BYOB for your hotel room.

The TV was fine except we would recommend having it mounted so it can swerve to change positions for where you are watching. Also, a paper channel guide would be helpful, as the screen channel guide only showed four channels at a time.

The only other issue is that the AC unit was right by the bed. While this did not bother me, it may bother some guests. I put it on fan mode instead of auto mode so it would be constant, rather than stop and go.

I absolutely recommend this hotel. It was quiet and relaxing, with nice patrons and staff. If we come here for another getaway, we will stay again.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Port Elgin
Level Contributor
129 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed July 10, 2012

Having never stayed at a Monte Carlo Inn I found the hotel to be very good. Great location to get to where you want to go and it was about a 35 minute ride to the Orillia. The room was very clean but the only dissatisfaction was the blanket on the bed had stains on it otherwise the bed was very comfortable and the bedding was clean. The bathroom was also very clean. Did not have use for the pool or gym they were small but functional. The free breakfast was fresh and very good but for a very small price you could upgrade to a hot breakfast. The front desk staff and restaurant staff were all very friendly and helpful. Overall it was a good experience and I would stay at the Monte Carlo Inn again. Mary Anne S.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mississauga
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2012 via mobile

This is my first stay at a Monte Carlo Inns before and to my much surprise it was nice, it was clean, even to show you what was cleaned they added "sanitized" stickers on the washroom toilets. Tonight both staff on duty was amazing polite And always greeting everyone.

The only Thing i heard that kinda of caught my attention was that the guest services were telling to another client during check in that the "4th floors were higher qualities" basically the best in the house. Not sure why we were stuck in the 1st.

But over good just for a quick stay.

Ps. The wireless Internet as advertised goes in and out sometimes. (Playbook and iPad) were both tested on their wifi system. Maybe the higher floors are better quality internet too.

Stayed July 2012, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Monte Carlo Inn - Barrie Suites

Address: 81 Hart Drive, Barrie, Ontario L4N 5M3, Canada
Location: Canada > Ontario > Barrie
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 19 Hotels in Barrie
Price Range (Based on Average Rates): $
Hotel Class:3 star — Monte Carlo Inn - Barrie Suites 3*
Number of rooms: 83
Official Description (provided by the hotel):
Monte Carlo Inn Barrie Suites is conveniently situated on the southeast corner of Hwy 400 and Dunlop, at 81 Hart Drive and minutes from downtown Barrie, Parklands, Beaches, Ski Resorts and local attractions. Whether your needs are strickly business or mainly pleasure, our facility offers all the luxury, functionality, comfort and value you would expect from a Monte Carlo Inn. With a fully licensed restaurant, indoor salt water pool, free parking, recently upgraded free wi-fi, complimentary continental breakfast, comprehensive meeting facilities and a long list of amenities, our hospitality centre will epitomize the meaning of "Your Home Away From Home" ... more   less 
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Also Known As:
Monte Carlo Inn - Barrie Hotel Barrie
Monte Carlo Inn - Barrie Suites Ontario

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