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“Great Staff, nice rooms” 4 of 5 stars
Review of BEST WESTERN PLUS Chocolate Lake Hotel

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BEST WESTERN PLUS Chocolate Lake Hotel
3.0 of 5 Hotel   |   20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada   |  
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Ranked #7 of 29 hotels in Halifax
Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Great Staff, nice rooms”
4 of 5 stars Reviewed September 19, 2012

We booked a double room for our trip and stayed 1 night with 4 of my best friends. We were on our way to attend a wedding in PEI. The room was very spatious and had an amazing view of the lake below. We went in August but the weather was already starting to get chilly and the water in the lake was already too cold to swim in. There were laundry facilities in the basement which was great. There was also a small indoor pool and we loved that. There is not much to do in the neighbourhood but that was okay for us because this was just a rest stop for us. The only drawback was that this hotel was pet friendly and as a result I got a number of bites from some mysterious insect that was on our bed. I think that it might have been a tick or something. Other than that I tought that the room was really fantastic.

Room Tip: I'm not sure if they differentiate between rooms that allow pets and those that do not but it mi...
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  • Stayed August 2012, traveled with friends
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review, September 20, 2012
Thank you Rainbowgem for taking the time to let us know about your stay. We are happy to hear that overall, you enjoyed your stay. We are indeed a pet friendly hotel, and we do have a strict policy as to what rooms are considered "pet friendly" and which ones are not. We have an entire section reserved for our furry guests. Unfortunately, we do have times when are non furry guests forget to tell us they will be bringing a "pet" and therefore end up occupying a room that they should not be in. We are working dilegently to let our guests know that we do no charge for pets, and we welcome them with open arms-but only in Pet Friendly quarters.
Warm Regards,
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523 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
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English first
Sydney
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 42 cities Reviews in 42 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed September 18, 2012

We stayed as a couple and our our adult daughter in a one bedroom suite for three nights, and found this hotel ideal for exploring Halifax and surrounds. Only a 15 minute bus trip downtown at $2.25 each way, or a 10 minute drive into the city where, at our time of the year, there was plenty of parking at $3/hr with a max for the day around $17. Our room was very quiet, clean and comfortable, with staff very friendly and helpful, so no complaints at all. We enjoyed the breakfast, wth plenty of choice and again more than enough to get us going for the day. Our daughter made full use of the gym facilities.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review, September 20, 2012
Hello Burdekin and thank you for your comments regarding your latest stay. Our location, although not in the heart of the city, is indeed ideal. As you mentioned, the bus stop is directly out front and takes you wherever you need to be Halifax!
Thanks again, and we hope you and your family return soon.
Warm Regards,
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Toronto, Canada
Contributor
18 reviews 18 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 17, 2012

we have great lake view. the parking is very convinient. The location is good, but I am not used to the rotary 1km away. The room is clean and above average.
The breakfast is not as good as other Best-western. the juice is like water and we need waiting to get some food refilled.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review, September 20, 2012
Hello Ye Z and thank you for your feedback. We are happy to hear you enjoyed your stay. I apologize for any inconvenience regarding a wait at breakfast. We know it can get a bit busy in there and we hope to reinvent our entire breakfast area in the future. We have looked into your concerns regarding the orange juice, and after a small calibration, the OJ once again tastes superb! We are looking forward to welcoming you back to Chocolate Lake.

kind Regards,
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Austin, Texas
Top Contributor
70 reviews 70 reviews
25 hotel reviews
Reviews in 36 cities Reviews in 36 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed September 16, 2012 via mobile

Our two-night stay here was fine for our purpose. The room was nicely decorated, and the bed was comfortable. We ordered chowder from room service the first night, and it was delivered promptly and was tasty. The real fast buffet had a wide variety of items, and the staff was attentive. The only problem we had was scarce parking spaces. The second night, we came in about 7:00 pm, and there was only one space available in any of the three parking areas. Othe that that, I would highly recommend this hotel to anyone.

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Timmins, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 15, 2012

We stay here in September and we had a bad experience. This hotel is about 10 mins drive from downtown Halifax, which is why we initially chose this hotel. We paid $120 per night and we stayed two nights. The staff at the front counter lacked customer service skills, they were very flat in their responses. We asked for corporate discount and the staff offered us a $1.00 discount, like c'mon are you serious??? The hallway to our room was freezing. The entire time the hallway AC was on in a full blast. The room was average but the bathroom had a foul smell (smelled like [--]) the entire time and it made us very uncomfortable. The vent in the bathroom was not functional at all.

The breakfast at the hotel was hot buffet (complimentary) but we had to wait in line to be seated, which was kind of weird! Before seating you, the waitress asks you few questions: your room #, last name, # of people staying in the room with you then she flips through pile of papers to find your name...by the time administrative investigation and the wait are done, you lose your appetite and oh! Not to mention, you have to wait in line to get cereal, toast your bread etc-too congested!

I would advise stay somewhere else if you want to have a good time and don't be deceived by some "CHOCOLATE" lake view-it is not that great!

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review, September 20, 2012
Hello Senorita R, I apologize that your stay with us was less than satisfactory. Here at Chocolate Lake, we pride ourselves on our friendly and professional customer service. It is our goal to make everyone feel comfortable and at home. I wish that we would have had an opportunity to address your concerns while you were a guest with us, but i encourage you to contact me directly should you like to discuss your stay further.

Kind Regards,
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Port Hawkesbury, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed September 11, 2012 via mobile

I frequently stay in hotels for business and have never stayed in a hotel with such a lack of privacy. I couldn't sleep as the couple in the room adjoining mine were having.. Graphic sex off and on all night and I could hear ever word etc even with my tv turned up! Guests are entitled to their privacy and I'm entitled to a good night sleep which is what I paid for. I called the desk several times they said they could only hear the tv from the hall.

With little sleep and a full day if work then a long drive to sydney, I expected the hotel to compensate me in some way. This is where the poor customer service comes in. When the front desk manager had not called by lunch I called her and she offered me a $7 rate reduction in my stay. I argued my point, that I probably should have slept in my car for a quiet night and she offered to call me back the next day if she could do anything else.

A shame with all their beautiful renovations they did not make the adjoining rooms more sound proof!

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChocolateLakeHotel, General Manager at BEST WESTERN PLUS Chocolate Lake Hotel, responded to this review, September 20, 2012
Good Afternoon michellecambell, I would like to apologize for your less than satisfactory stay with us. We will use this experience to better recognize how we can do better in the future.
I understand from our Guest Services Manager that she was able to "make things right" for you and that you are happy with the outcome.
I wish we could have got it right the first time for you.
We look forward to welcoming you back one day and showing you are dedication to complete guest satisfaction.

Kind Regards,
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Additional Information about BEST WESTERN PLUS Chocolate Lake Hotel

Address: 20 St. Margaret's Bay Road, Halifax, Nova Scotia B3N 1J4, Canada
Phone Number:
Location: Canada > Nova Scotia > Halifax Regional Municipality > Halifax
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Halifax
#6 Romantic Hotel in Halifax
#6 Business Hotel in Halifax
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Chocolate Lake Hotel 3*
Official Description (provided by the hotel):
BEST WESTERN PLUS Chocolate Lake hotel in Halifax, Nova Scotia is newly redesigned, offering you exceptional comfort in a gorgeous, convenient location. Visiting Halifax for business or pleasure? BEST WESTERN PLUS Chocolate Lake is the ideal hotel for you. We have everything you need and more, all in a tranquil lakeside setting. So trust the brand that makes travellers feel comfortable worldwide. This Four Star Canada Select property offers Free Hot Breakfast Buffet, Free Parking, Free Wireless and Hardwired internet, Games Room, Saltwater Pool, Hot Tub, Exercise Facilities, Conference Facilities and the Lakeside Grill. We complete the experience with a resident Chocolate Lab named Cocoa. ... more   less 
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Also Known As:
Best Western Halifax
Halifax Best Western
BEST WESTERN PLUS Chocolate Lake Hotel Halifax, Nova Scotia

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